Android Phone moving Inbox mail to Junk

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czguy
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Joined: Sat Sep 13, 2014 3:29 am

Android Phone moving Inbox mail to Junk

Postby czguy » Sat Aug 30, 2014 9:11 am

zmcontrol -v

Release 8.0.6.GA.5922.UBUNTU12.64 UBUNTU12_64 FOSS edition.

I posted another entry here https://www.zimbra.com/forums/administrators/75224-mail-going-junk-folder.html regarding a specific user's mail going to the junk folder.
This user utilizes the Zimbra webmail interface primarily but also has his email setup on his Android phone. After looking into the logs I see that his Android phone is doing an Imap-Copy of legitimate messages into the Junk folder and triggering a Spam Report.
I've had him delete the account from the Android phone and reconfigure it but the Android phone is still marking legitimate email as junk. Here are two different log excerpts showing the behavior:
2014-08-29 07:23:11,328 INFO  [ImapSSLServer-566] [name=chrisbush@hcems.com;mid=32;ip=72.14.179.224;oip=172.56.14.43;via=com.android.email,72.14.179.224(nginx/1.2.0-zimbra);ua=Zimbra/8.0.6_GA_5922;] mailop - Performing IMAP copy of Message (id=74176): copyId=74303, folderId=4, folderName=Junk, parentId=-74176.

2014-08-29 07:23:11,329 INFO [ImapSSLServer-566] [name=chrisbush@hcems.com;mid=32;ip=72.14.179.224;oip=172.56.14.43;via=com.android.email,72.14.179.224(nginx/1.2.0-zimbra);ua=Zimbra/8.0.6_GA_5922;] mailop - Performing IMAP copy of Message (id=74183): copyId=74304, folderId=4, folderName=Junk, parentId=-74183.



2014-08-30 08:16:30,163 INFO  [ImapSSLServer-768] [name=chrisbush@hcems.com;mid=32;ip=72.14.179.224;oip=172.56.15.53;via=com.android.email,72.14.179.224(nginx/1.2.0-zimbra);ua=Zimbra/8.0.6_GA_5922;] imap - copying message data from existing session: Jun

2014-08-30 08:16:30,164 INFO [ImapSSLServer-768] [name=chrisbush@hcems.com;mid=32;ip=72.14.179.224;oip=172.56.15.53;via=com.android.email,72.14.179.224(nginx/1.2.0-zimbra);ua=Zimbra/8.0.6_GA_5922;] imap - selected folder Junk

2014-08-30 08:16:30,201 INFO [ImapSSLServer-766] [name=chrisbush@hcems.com;mid=32;ip=72.14.179.224;oip=172.56.15.53;via=com.android.email,72.14.179.224(nginx/1.2.0-zimbra);ua=Zimbra/8.0.6_GA_5922;] mailop - Performing IMAP copy of Message (id=74984): copyId=74985, folderId=4, folderName=Junk, parentId=-74984.

2014-08-30 08:16:30,252 INFO [Junk-NotJunk-Handler] [] misc - Sent SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74984, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

And when I check his account and mark the junk mail as not Spam they go back to the inbox, only minutes later to be moved back to junk by the Android phone, see below:
2014-08-30 09:16:31,711 INFO  [ImapSSLServer-780] [name=chrisbush@hcems.com;mid=32;ip=72.14.179.224;oip=172.56.15.53;via=com.android.email,72.14.179.224(nginx/1.2.0-zimbra);ua=Zimbra/8.0.6_GA_5922;] imap - CLOSE elapsed=135

2014-08-30 09:16:31,714 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74902, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,718 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74903, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,720 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74898, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,722 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74899, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,725 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74908, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,728 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74909, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,730 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74910, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,731 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74911, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,733 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74904, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,736 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74905, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,738 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74906, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}

2014-08-30 09:16:31,740 WARN [Junk-NotJunk-Handler] [] misc - exception occurred sending spam report SpamReport{account=chrisbush@hcems.com, mbox=32, msgId=74907, isSpam=true, origIp=null, action=imap copy, srcFolder=/Inbox, destFolder=/Junk, destAccount=null, reportRecipient=spam.Zhn3PtuhNv@harriscountyems.com}



Has anyone seen this happen before? We have multiple users with Android and iPhone devices who do not have this problem. It's just this one particular user.
Any advice on what to check on the Android phone? The account is setup as IMAP with a very basic configuration. I'm not sure why this is happening but if anyone could point me in the right direction I'd appreciate it.


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