[SOLVED] Inconsistent message count in Junk folder

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ryck
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[SOLVED] Inconsistent message count in Junk folder

Postby ryck » Mon Nov 17, 2008 7:01 pm

Junk folder link (side bar) count 1 less message than the folder contains. When I try to delete the last one, the error comes:
msg: system failure: inconsistent state: unread
code: service.FAILURE

method: FolderActionRequest

detail: soap:Receiver

trace: btpool0-1:1226967687766:60aa02426ee764d6
I can open, replay, in view pane or single window the last message, but cannot be deleted.
I've restarted the zimbra server, but no luck. It can be another message, but if it's the last one, zimbra does not count it and does not let to empty junk folder or delete the message.
How could I force to reindex that folder?


2423bradb21
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[SOLVED] Inconsistent message count in Junk folder

Postby 2423bradb21 » Mon Nov 17, 2008 7:46 pm

I kind of have a similar problem with my inbox. It shows I have 7 messages even tough it's empty???
dkarp
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[SOLVED] Inconsistent message count in Junk folder

Postby dkarp » Mon Nov 17, 2008 7:55 pm

[quote user="2423bradb21"]I kind of have a similar problem with my inbox. It shows I have 7 messages even tough it's empty???[/QUOTE]
Sounds like an IMAP client didn't clean up after itself properly. Empty Trash from the Zimbra web UI and we'll clean up after your IMAP client.
dkarp
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[SOLVED] Inconsistent message count in Junk folder

Postby dkarp » Mon Nov 17, 2008 7:56 pm

[quote user="ryck"]Junk folder link (side bar) count 1 less message than the folder contains. When I try to delete the last one, the error comes:
msg: system failure: inconsistent state: unread
code: service.FAILURE

method: FolderActionRequest

detail: soap:Receiver

trace: btpool0-1:1226967687766:60aa02426ee764d6
How could I force to reindex that folder?[/QUOTE]
This is a hack, but it should work: Save a search, then restart your server.
ryck
Posts: 5
Joined: Fri Sep 12, 2014 10:45 pm
Location: Mexico
ZCS/ZD Version: 8.8.15
Contact:

[SOLVED] Inconsistent message count in Junk folder

Postby ryck » Mon Nov 17, 2008 8:57 pm

[quote user="dkarp"]This is a hack, but it should work: Save a search, then restart your server.[/QUOTE]
SOLVED!

I created a search, restarted server and folder account got updated. Now I can empty Junk folder again.
Thank you.
zibra
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[SOLVED] Inconsistent message count in Junk folder

Postby zibra » Thu Mar 18, 2010 10:49 pm

I have the same problem. I tried to empty Junk folder, that is ok but in Junk folder, there is a unread message. I open Junk folder but I don't see any messages. Why does Junk folder always displays one unread message?
Thanks so much.
phoenix
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[SOLVED] Inconsistent message count in Junk folder

Postby phoenix » Fri Mar 19, 2010 6:09 am

[quote user="zibra"]I have the same problem. I tried to empty Junk folder, that is ok but in Junk folder, there is a unread message. I open Junk folder but I don't see any messages. Why does Junk folder always displays one unread message?[/QUOTE]Have you actually tried the suggestions posted in this thread? If you haven't then try them. ;)
Regards

Bill

Rspamd: A high performance spamassassin replacement

If you'd like to see this implemented in a future version of ZCS then please vote on Bugzilla entries 97706 & 108168
zibra
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[SOLVED] Inconsistent message count in Junk folder

Postby zibra » Sat Mar 20, 2010 9:47 am

Yes, I tried it and now I can empty Junk folder. Great!
Many thanks,

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