Unable to paste in to email body

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AndrewN
Posts: 13
Joined: Mon Sep 15, 2014 3:27 pm

Unable to paste in to email body

Postby AndrewN » Tue Sep 16, 2014 1:20 pm

Sorry if this one has already been reported, but I'm getting several reports that people are unable to paste in to the body of emails... it seems random when it happens, but so far it appears that it affects Chrome and Firefox on Win 7 and Win 8/8.1.  Any ideas?



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vavai
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Unable to paste in to email body

Postby vavai » Tue Sep 16, 2014 5:16 pm

Hi,



Does the problem only on HTML mode or on Plain text also?



Vavai
AndrewN
Posts: 13
Joined: Mon Sep 15, 2014 3:27 pm

Unable to paste in to email body

Postby AndrewN » Thu Sep 18, 2014 9:47 am

I believe HTML only, though nobody uses plain text here and it's not really an option.



One thing I've noticed is it's intermittent and doesn't affect everyone. I can have 3 identical computers sitting next to each other, and 1 will have an issue, the others won't.



Next time it does it to me I'll switch over to plain text and test.
Aron-1
Posts: 10
Joined: Sat Sep 13, 2014 3:04 am

Unable to paste in to email body

Postby Aron-1 » Thu Sep 18, 2014 10:46 am

I've had this issue. It feels like it has to do with cursor focus. If you click to other parts of the page, then click back, after a few times it let's you copy/paste.



Annoying.
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quanah
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Unable to paste in to email body

Postby quanah » Fri Sep 19, 2014 4:22 pm

This is a bug in tiny_mce: https://bugzilla.zimbra.com/show_bug.cgi?id=95552
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Quanah Gibson-Mount
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AndrewN
Posts: 13
Joined: Mon Sep 15, 2014 3:27 pm

Unable to paste in to email body

Postby AndrewN » Wed Sep 24, 2014 10:33 am

Interestingly enough, I updated the zExtras zimlet and the complaints about the inability to paste stopped. Might just be a coincidence, but all I know is people are no longer filling my inbox with "OMGWTFBBQ I CAN'T PASTE" emails.

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