File Upload does not work in Briefcase

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silviapreda
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Joined: Fri Sep 12, 2014 11:17 pm

File Upload does not work in Briefcase

Postby silviapreda » Sat Jan 12, 2008 8:32 am

Hello,
I have recently installed Zimbra Open Source Edition (Red Hat Enterprise Linux 5 x86) on my CentOS 5 machine, the installation process was completed without errors, but I have encountered the following problem:
- when I access "Briefcase" (from any account) I am able to create new folders, but I cannot upload any file; the "Upload New File to Briefcase" window appears, I choose my file, click OK, but nothing is uploaded and no error is returned;
- I have also tried to save an attachement from an email using the "add to briefcase option", again, the dialog appears, I choose the destination folder, click OK, but here the following error message appears:



A network service error has occurred. msg: system failure: cannot create ParsedDocument

code: service.FAILURE

method: ZmCsfeCommand.prototype.invoke

detail: soap:Receiver


Any ideas? Thank you!


mmorse
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File Upload does not work in Briefcase

Postby mmorse » Sat Jan 12, 2008 10:02 am

Welcome to the forums,

Could you tail -f /opt/zimbra/log/zmmailboxd.out (& mailbox.log) and attach the errors in a text file?

Files types you're trying to upload?
There is an RFE in to change the future behavior of the ParsedDocument constructors from requiring byte array to inputStream instead. But those logs will give us a better idea of what's happening for any bugs that might need to be filed.
silviapreda
Posts: 4
Joined: Fri Sep 12, 2014 11:17 pm

File Upload does not work in Briefcase

Postby silviapreda » Sun Jan 13, 2008 4:29 am

Hello,
I am trying to upload a .txt file.

zmmailboxd.out does not show me anything, only mailbox.log and I have attached two files, sample1-mailbox.log - when I try to upload a file in some folder I have created inside my briefcase and sample2-mailbox.log - when I try to use the "add to briefcase" option from an email.
I hope they are useful.

Thank you for your help!

sample1-mailbox.log


sample2-mailbox.log

mmorse
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File Upload does not work in Briefcase

Postby mmorse » Sun Jan 13, 2008 10:38 pm

Can you double check what versions of compat-libstdc++-33 & compat-libstdc++-296 you have installed?

What's your version string?

[quote]su - zimbra

zmcontrol -v[/quote]http://www.zimbra.com/forums/announcements/14260-zcs-5-0-1-out.html
silviapreda
Posts: 4
Joined: Fri Sep 12, 2014 11:17 pm

File Upload does not work in Briefcase

Postby silviapreda » Mon Jan 14, 2008 1:46 am

rpm -qa | grep compat-libstdc

compat-libstdc++-33-3.2.3-61

compat-libstdc++-296-2.96-138
zmcontrol -v

Release 5.0.0_GA_1869.RHEL5_20071218205219 CentOS5 FOSS edition
Also, when I have tried to use the "Create Documents" option for a domain I have encountered the following error:
Server error encountered

Message: error: error importing wiki templates Error code: wiki.ERROR Method: ZmCsfeCommand.prototype.invoke Details:soap:Sender

and I have attached a sample from mailbox.log. Maybe this is useful.
Thank you!

sample-create-documents.log

silviapreda
Posts: 4
Joined: Fri Sep 12, 2014 11:17 pm

File Upload does not work in Briefcase

Postby silviapreda » Mon Jan 14, 2008 8:20 am

Hello,
I have installed today 5.0.1 GA Release and this time everything is working properly.
DougWare
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File Upload does not work in Briefcase

Postby DougWare » Mon Jan 14, 2008 1:00 pm

I'm still having the same problem mentioned before, but I'm running 5.0.1 NE. The behavior is exactly the same.
Doug
jholder
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File Upload does not work in Briefcase

Postby jholder » Mon Jan 14, 2008 1:34 pm

Did you downgrade from NE?
DougWare
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File Upload does not work in Briefcase

Postby DougWare » Mon Jan 14, 2008 2:00 pm

No, we had 5.0 NE RC2, upgraded to 5.0.1 NE.
Doug
jholder
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Zimbra Employee
Posts: 4686
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File Upload does not work in Briefcase

Postby jholder » Mon Jan 14, 2008 2:20 pm

Looks like a problem with the MIME headers and Convertd (which is why I asked).
I think you should contact support, and tell them that. They can help you out more.
John

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