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[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 11:31 am
by mcevoys
[quote user="psarni"]I found this, it may help.

Zimbra Failing to Re-index a Mailbox | mojocode.com
Just can test it later.[/QUOTE]
Looked promising, but didn't solve my issue. Perhaps it'll fix yours.

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 11:34 am
by psarni
Just adding, at the link the command is "ulimits -n", but the correct is "ulimit -n".

I tested in my server and the limit is up to 524288 (seems to be de default).

Didn´t solved my problem either.

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 11:52 am
by mcevoys
Yeah..I got 'ulimit' and current setting also shows 524288.
Hope we can get this sorted.

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 12:04 pm
by xeon
Since you have NE edition, why don't you contact support@zimbra.com and send information they require... My 7.1 NE edition works great and searching works fine. You might have an email that the indexer is tripping on. I have run into on a few occasions where a email can cause strange issues in both Outlook and the web client.

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 12:35 pm
by mcevoys
>>Since you have NE edition, why don't you contact support@zimbra.com and send information they require
Because I currently have NE starter edition, which as I understand it, is community-only support.
I still do need some help though. Any ideas?

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 12:42 pm
by xeon
[quote user="mcevoys"]>>Since you have NE edition, why don't you contact support@zimbra.com and send information they require
Because I currently have NE starter edition, which as I understand it, is community-only support.
I still do need some help though. Any ideas?[/QUOTE]

You are correct the 15 user license starter edition has no Zimbra support ability. I do not have any ideas per say except to backup, build fresh OS, install fresh Zimbra, and restore the backup. Maybe first build a test server, import a backup, and see if the index works correctly? I have not experienced this issue so I have no real suggestions.

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 1:07 pm
by mcevoys
Since I don't possess another suitable server to restore to, I'd much prefer to solve the issue with the currently running instance.

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 1:13 pm
by psarni
[quote user="xeon"]Since you have NE edition, why don't you contact support@zimbra.com and send information they require... My 7.1 NE edition works great and searching works fine. You might have an email that the indexer is tripping on. I have run into on a few occasions where a email can cause strange issues in both Outlook and the web client.[/QUOTE]
I bought my license through a licensed reseller, can I use this mail to contact Support?

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 2:28 pm
by mcevoys
>>You might have an email that the indexer is tripping on. I have run into on a few occasions where a email can cause strange issues in both Outlook and the web client.
How do I identify these?
Smaller mailboxes reindex fine (hundreds of emails). My larger mailboxes with thousands bomb out at various points:
1 at 229 messages indexed of 15024

1 at ~1266 of ~3938 indexed

1 at 0 messages of 20392

[SOLVED] Problem with Client search results

Posted: Tue May 24, 2011 3:20 pm
by mcevoys
Here's what I get in the mailbox.log:
2011-05-24 16:14:57,859 INFO [ReIndex-1] [name=user@domain.com;mid=4;] indexadd - Temporary error generating index data for item ID: 887. Indexing will be retried

com.zimbra.cs.mailbox.MailItem$TemporaryIndexingException

at com.zimbra.cs.mailbox.Message.generateIndexData(Message.java:1091)

at com.zimbra.cs.mailbox.IndexHelper.indexItemList(IndexHelper.java:844)

at com.zimbra.cs.mailbox.IndexHelper.indexDeferredItemsInternal(IndexHelper.java:361)

at com.zimbra.cs.mailbox.IndexHelper.indexDeferredItems(IndexHelper.java:278)

at com.zimbra.cs.mailbox.IndexHelper.access$500(IndexHelper.java:52)

at com.zimbra.cs.mailbox.IndexHelper$ReIndexTask.reIndex(IndexHelper.java:489)

at com.zimbra.cs.mailbox.IndexHelper$ReIndexTask.run(IndexHelper.java:420)

at com.zimbra.common.util.ThreadPool$CountedTask.run(ThreadPool.java:136)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:662)

2011-05-24 16:14:57,859 INFO [ReIndex-1] [name=user@domain.com;mid=4;] mailbox - Exception from Mailbox.indexItemList

com.zimbra.common.service.ServiceException: system failure: Temporary indexing exception

ExceptionId:ReIndex-1:1306268097859:6fa9625ba67986ef

Code:service.FAILURE

at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)

at com.zimbra.cs.mailbox.IndexHelper.indexItemList(IndexHelper.java:851)

at com.zimbra.cs.mailbox.IndexHelper.indexDeferredItemsInternal(IndexHelper.java:361)

at com.zimbra.cs.mailbox.IndexHelper.indexDeferredItems(IndexHelper.java:278)

at com.zimbra.cs.mailbox.IndexHelper.access$500(IndexHelper.java:52)

at com.zimbra.cs.mailbox.IndexHelper$ReIndexTask.reIndex(IndexHelper.java:489)

at com.zimbra.cs.mailbox.IndexHelper$ReIndexTask.run(IndexHelper.java:420)

at com.zimbra.common.util.ThreadPool$CountedTask.run(ThreadPool.java:136)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:662)

Caused by: com.zimbra.cs.mailbox.MailItem$TemporaryIndexingException

at com.zimbra.cs.mailbox.Message.generateIndexData(Message.java:1091)

at com.zimbra.cs.mailbox.IndexHelper.indexItemList(IndexHelper.java:844)

... 9 more

2011-05-24 16:14:57,859 INFO [ReIndex-1] [name=user@domain.com;mid=4;] mailbox - Deferred Indexing: submitted 229 items in 8290ms (27.62/sec). (0 items failed to index). IndexDeferredCount now at 14842 NumNotSubmitted= 14817