Blank message body in Outlook

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mmgomess
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Blank message body in Outlook

Postby mmgomess » Thu Mar 19, 2015 7:39 am

Hi friends.


After upgrading to version 8.6, some forwarded messages when read through Outlook the message body is blank. Thunderbird does not happen the error.


In zimbra webclient the content of the message is not empty.


Can anyone help me?


Sorry my english.


Thanks


Marcelo Gomes



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jorgedlcruz
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Blank message body in Outlook

Postby jorgedlcruz » Thu Mar 19, 2015 11:20 am

Hi Marcelo,

Let us know more info about your environment:

- Microsoft Outlook Version

- OS Version

- How do you have the account connected? IMAP, POP, ZCO?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
mmgomess
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Blank message body in Outlook

Postby mmgomess » Thu Mar 19, 2015 11:44 am

Hi Jorge,



I tested with Outlook 2010 and 2013 connected via IMAP and POP.

OS Ubuntu LTS Server 14.04 64 bit.

Zimbra Open Source.

I already applied last patch in Zimbra, but before that patch the issue has already happened.



Marcelo
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jorgedlcruz
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Blank message body in Outlook

Postby jorgedlcruz » Thu Mar 19, 2015 11:47 am

Hi mmgomess,

And your operating system in the client?



Looks really strange problem. Specially if you can see them over Webmail or in Thunderbird.
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
mmgomess
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Blank message body in Outlook

Postby mmgomess » Thu Mar 19, 2015 12:01 pm

The client OS is Windows 8.1.



The problem typically occurs in forwarded messages, or to users on the same server or to users on other servers in other domains, but always when viewed in Outlook.



Marcelo
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jorgedlcruz
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Blank message body in Outlook

Postby jorgedlcruz » Thu Mar 19, 2015 12:07 pm

Hi,


Are you using AVG antivirus? https://support.microsoft.com/en-us/kb/2854787


Try if you can to enable Outlook in Safe Mode and try if this happens o not, if not, is just some extension that is causing this issue.



Best regards!

Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/

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