Issues with zimbra ( emails encoded / crazy characters )

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e0xbr
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Joined: Wed Apr 01, 2015 11:17 am

Issues with zimbra ( emails encoded / crazy characters )

Postby e0xbr » Wed Apr 01, 2015 11:25 am

Hello,



I have an issue with all emails using Zimbra.


They are with a kind of 'cryptography' and it happened to all emails



No updates or system changes were done, it just happened without apparent reason..


You can see a preview here http://tinypic.com/r/ao2ljt/8    .



Have you guys ever seen this before? Is there a way to fix it ?
Thank you



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cayaraa
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Issues with zimbra ( emails encoded / crazy characters )

Postby cayaraa » Wed Apr 01, 2015 12:15 pm

I've never seen that....when you reply or compose is it also showing up like that? Could be a font issue maybe... Is it happening to everyone? Have you tried it on more then one computer/browser?



You could also check the raw email text in the message store: /opt/zimbra/store/#/#/msg/#/#-#.msg to make sure there hasn't been any corruption.
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jorgedlcruz
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Issues with zimbra ( emails encoded / crazy characters )

Postby jorgedlcruz » Wed Apr 01, 2015 7:57 pm

Hi e0xbr,

Check like cayaraa said, the messages in raw format, if are also coded like that there, review your SSH access log and be sure that you have a valid Backup to restore, also you didn't told us in which version of Zimbra you are, please share the result of zmcontrol -v.



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
santosh_rao99
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Issues with zimbra ( emails encoded / crazy characters )

Postby santosh_rao99 » Thu Apr 02, 2015 12:55 am

Also I would recommend rulling out the basics like the browser, the terminal and so on. To verify if the message is correct try and get a message for a user --



zmmailbox -z -m user@domain.com gm <id>



You could pull up an id from the mailbox.log when a message gets added, if the above is showing correctly then it would mean that its a client side issue.



-Santosh
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jorgedlcruz
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Issues with zimbra ( emails encoded / crazy characters )

Postby jorgedlcruz » Sat Apr 04, 2015 6:25 am

Hi e0xbr,

Do you have any news here?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
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jorgedlcruz
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Issues with zimbra ( emails encoded / crazy characters )

Postby jorgedlcruz » Thu May 28, 2015 10:22 am

Hi e0xbr,

Do you have any news about it?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/

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