Images not showing in Email body

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1437Azim
Posts: 33
Joined: Sat Sep 13, 2014 3:29 am

Images not showing in Email body

Postby 1437Azim » Thu Apr 02, 2015 6:11 am

Hello ,



I have many customers worldwide and they attached the images in email body .Every time it does not show the images after seeing the email .


Please refer this link for screen shot .     [View:http://prntscr.com/6oj7e7:940:0]



I have tried in Every browser but seems not working .


Please help me with this . Thanks in Advance




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jorgedlcruz
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Images not showing in Email body

Postby jorgedlcruz » Thu Apr 02, 2015 7:53 am

Hi Azim,

What version of Zimbra are you running, can you please shared with us the result of zmcontrol -v ?



Also this screenshot is using the WebClient?



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
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cayaraa
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ZCS/ZD Version: ZCS 8.7 NE & ZCS 8.7 FOSS

Images not showing in Email body

Postby cayaraa » Thu Apr 02, 2015 8:15 am

Also...are your emails passing through any sort of other mail server? Maybe a security device that strips out attachments that it thinks are an "dangerous". For that matter...are the images attachments or URLs?



Can you post the html code from the message for the attachment (right click email and select show original near the bottom of the email).
1437Azim
Posts: 33
Joined: Sat Sep 13, 2014 3:29 am

Images not showing in Email body

Postby 1437Azim » Fri Apr 03, 2015 4:35 am

Hello ,

Thanks for your reply and I am using "Release 8.0.6.GA.5922.UBUNTU12.64 UBUNTU12_64 FOSS edition" Version.



Also I am checking my emails online through webmail i.e https://164.84.45.154



Customer insert the images in email and send to us .So Basically We see the images in our email .



Also please find the "show original " details as below ,



Received: from mail.jaincotech.com (LHLO mail.jaincotech.com)

(192.168.11.24) by mail.jaincotech.com with LMTP; Thu, 2 Apr 2015 15:57:39

+0530 (IST)

Received: from localhost (localhost.localdomain [127.0.0.1])

by mail.jaincotech.com (Postfix) with ESMTP id 8E6325823FA9;

Thu, 2 Apr 2015 15:57:39 +0530 (IST)

Received: from mail.jaincotech.com ([127.0.0.1])

by localhost (mail.jaincotech.com [127.0.0.1]) (amavisd-new, port 10032)

with ESMTP id eoIu7vIU8DPf; Thu, 2 Apr 2015 15:57:39 +0530 (IST)

Received: from localhost (localhost.localdomain [127.0.0.1])

by mail.jaincotech.com (Postfix) with ESMTP id 38AEA5823FA6;

Thu, 2 Apr 2015 15:57:39 +0530 (IST)

X-Virus-Scanned: amavisd-new at mail.jaincotech.com

Received: from mail.jaincotech.com ([127.0.0.1])

by localhost (mail.jaincotech.com [127.0.0.1]) (amavisd-new, port 10026)

with ESMTP id 8YGLUW73ZXOP; Thu, 2 Apr 2015 15:57:38 +0530 (IST)

Received: from PC500 (unknown [192.168.11.186])

by mail.jaincotech.com (Postfix) with ESMTPS id C47095823F6E

for <azim@proimageexperts.int>; Thu, 2 Apr 2015 15:57:38 +0530 (IST)

From: "Ankita Sawant" <ankita@proimageexperts.int>

To: <azim@proimageexperts.int>

References: <F8036301-60F9-4A11-A229-583C6D05E456@trinettereed.com> <027301d06d22$b63c86c0$22b59440$@proimageexperts.int>

In-Reply-To: <027301d06d22$b63c86c0$22b59440$@proimageexperts.int>

Subject: FW: Retouching Notes - Wilbur Details

Date: Thu, 2 Apr 2015 16:01:49 +0530

Message-ID: <001501d06d30$3a01d200$ae057600$@proimageexperts.int>

MIME-Version: 1.0

Content-Type: multipart/related;

boundary="----=_NextPart_000_0016_01D06D5E.53BC57F0"

X-Mailer: Microsoft Outlook 14.0

Thread-Index: AQNLaRwM7z5JLRN//qOH50ls2dc98QH9UofYmjOjmgA=

Content-Language: en-us



This is a multipart message in MIME format.



------=_NextPart_000_0016_01D06D5E.53BC57F0

Content-Type: multipart/alternative;

boundary="----=_NextPart_001_0017_01D06D5E.53BC57F0"





------=_NextPart_001_0017_01D06D5E.53BC57F0

Content-Type: text/plain;

charset="US-ASCII"

Content-Transfer-Encoding: 7bit
phoenix
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Images not showing in Email body

Postby phoenix » Fri Apr 03, 2015 4:43 am

[quote user="Azim"]Also I am checking my emails online through webmail i.e  https://164.84.45.154 [/quote]Why are you using an IP address rather than the correct url to check the mail? You also don't appear to have a valid A record for your DNS MX record.

Regards

Bill

Rspamd: A high performance spamassassin replacement

Per ardua ad astra
1437Azim
Posts: 33
Joined: Sat Sep 13, 2014 3:29 am

Images not showing in Email body

Postby 1437Azim » Fri Apr 03, 2015 5:41 am

I configured my email in outlook and it does show the images perfectly . We are only using IP based URL and have no problem except this .

We have email server hosted in USA and here in our office we are using Zimbra which fetch the emails from that server and therefore it does not require any A record .



Hope this will be helpful for you . Thanks .
1437Azim
Posts: 33
Joined: Sat Sep 13, 2014 3:29 am

Images not showing in Email body

Postby 1437Azim » Fri Apr 03, 2015 10:51 pm

Hello ,



I have added my zimbra mail server IP in my host file to resolve the name of email server i.e https://zimbramailserver and have sent the email to test this out however still it does not show the images . As I can see all the images in Outlook .



It would be good if you could help me in this matter . Or you can suggest me something where I can convert these emails to PDF or word so that can pass it to my editors . Thanks .
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jorgedlcruz
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Joined: Thu May 22, 2014 4:47 pm

Images not showing in Email body

Postby jorgedlcruz » Sat Apr 04, 2015 6:24 am

Hi Azim,

Can you please share with us the content of the html email that you receive? Can you also do a backup or snapshot and try to upgrade to 8.0.9? Not to fix this issue, to fix some security issues that 8.0.6 has.



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
1437Azim
Posts: 33
Joined: Sat Sep 13, 2014 3:29 am

Images not showing in Email body

Postby 1437Azim » Tue Apr 07, 2015 12:34 am

Hello ,



Thanks for your reply and basically if you could help me to download the emails that would be great. i am looking for the zimlet which will download the email along with all attachments . Also I will upgrade my version as soon as possible . Please suggest . Thanks .
1437Azim
Posts: 33
Joined: Sat Sep 13, 2014 3:29 am

Images not showing in Email body

Postby 1437Azim » Thu Apr 09, 2015 4:35 am

I have downloaded one zimlet StarXpert:Save . It would be good if you could suggest me something else because alignment does not work when I save in HTML format

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