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Error while deleting the Email account.

Posted: Fri Apr 10, 2015 4:58 am
by greysnipe

Hi,



While deleting an account via Zimbra GUI, the error appeared. Please see details below:


com.zimbra.common.soap.SoapFaultException: system failure: Cannot READ index directory (mailbox=2220 idxPath=/opt/zimbra/index/0/2220/index/0) ExceptionId:com.zimbra.common.service.RemoteServiceException: system failure: Cannot READ index directory (mailbox=2220 idxPath=/opt/zimbra/index/0/2220/index/0) ExceptionId:btpool0-10:1428484013096:1a45b44dfe2b4df9 Code:remote.AUTH_FAILURE at com.zimbra.common.service.RemoteServiceException.AUTH_FAILURE(RemoteServiceException.java:108) at


 


Thank you for feedback.


Error while deleting the Email account.

Posted: Fri Apr 10, 2015 7:53 am
by cayaraa
I'd check your mailbox log on the server to see if there is more details.



Is this a multi server setup? Almost sounds like the zimbra user password doesn't match between zimbra ldap and the local zimbra mailbox that your gui is running on.

Error while deleting the Email account.

Posted: Sun Apr 12, 2015 6:50 pm
by greysnipe
This is 2 node HA Cluster Setup. So, the authentication is the problem here? Correct me if I'm wrong. Thank you.

Error while deleting the Email account.

Posted: Sun Apr 12, 2015 7:33 pm
by greysnipe
Please give me the steps in correcting this issue in username and password. Thank you in advance.

Error while deleting the Email account.

Posted: Mon Apr 13, 2015 8:24 am
by cayaraa
I'd make sure you have valid ssh keys for the zimbra run this command as the zimbra system user on each server: zmupdateauthkeys.