Zimbra stops working properly after some hours

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ninjavz
Posts: 25
Joined: Fri May 15, 2015 9:40 am

Zimbra stops working properly after some hours

Postby ninjavz » Sat May 16, 2015 2:38 pm

Ok I have been fighting with this for 2 weeks. It all started on Sunday May 3 night to Monday. I was using v8.0.2 but now I have a new and fresh install of 8.6.0 and the same happens.


So the config first:


CentOS 6.6 running under QEMU/KVM host (CentOS 6.6).


4 Processors, 12GB RAM, about 390GB HDD


Zimbra ZCS 8.6.0


When I start the server everything runs fine for a while, could be hours, but then at some point I try to send an email from the web client and the zimbra.log shows:


2015-05-16 13:44:30,980 WARN [qtp509886383-1260:https://192.168.0.5:8443/service/soap/SendMsgRequest]
[name=mramirez@clinicasantaisabel.com;mid=3;ip=192.168.0.5;ua=ZimbraWebClient - GC42 (Win)/8.6.0_GA_1153;] smtp - Failed to
send message
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:150)
at java.net.SocketInputStream.read(SocketInputStream.java:121)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
at java.io.BufferedInputStream.read(BufferedInputStream.java:265)
at com.zimbra.cs.mailclient.MailInputStream.read(MailInputStream.java:116)
at com.zimbra.cs.mailclient.MailInputStream.readLine(MailInputStream.java:93)
at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendCommand(SmtpConnection.java:622)
at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendCommand(SmtpConnection.java:605)
at com.zimbra.cs.mailclient.smtp.SmtpConnection.rcpt(SmtpConnection.java:677)
at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendInternal(SmtpConnection.java:566)
at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendMessage(SmtpConnection.java:498)
at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendMessage(SmtpConnection.java:481)
at com.zimbra.cs.mailclient.smtp.SmtpTransport.sendMessage(SmtpTransport.java:223)
at com.zimbra.cs.mailbox.MailSender.sendMessageToHost(MailSender.java:1107)
at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:1032)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:646)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:454)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:409)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:236)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:168)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:168)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter
(ContextPathBasedThreadPoolBalancerFilter.java:107)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:462)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
at java.lang.Thread.run(Thread.java:745)
2015-05-16 13:44:30,981 INFO [qtp509886383-1260:https://192.168.0.5:8443/service/soap/SendMsgRequest]
[name=mramirez@clinicasantai$
2015-05-16 13:44:31,039 INFO [qtp509886383-1260:https://192.168.0.5:8443/service/soap/SendMsgRequest]
[name=mramirez@clinicasantai$
com.zimbra.cs.mailbox.MailServiceException: SMTP server reported: MESSAGE_NOT_DELIVERED
ExceptionId:qtp509886383-1260:https://192.168.0.5:8443/service/soap/SendMsgRequest:1431801871039:027dd27413e40ca8
Code:mail.SEND_FAILURE
at com.zimbra.cs.mailbox.MailServiceException.internal_SEND_FAILURE(MailServiceException.java:519)
at com.zimbra.cs.mailbox.MailServiceException.SEND_FAILURE(MailServiceException.java:531)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:712)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:454)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:409)
at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:236)
at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:168)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)
at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:168)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)
at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter
(ContextPathBasedThreadPoolBalancerFilter.java:10$
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)
at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)
at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
at org.eclipse.jetty.server.Server.handle(Server.java:462)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)
at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is:
java.net.SocketTimeoutException: Read timed out
at com.zimbra.cs.mailclient.smtp.SmtpTransport.notify(SmtpTransport.java:300)
at com.zimbra.cs.mailclient.smtp.SmtpTransport.sendMessage(SmtpTransport.java:232)
at com.zimbra.cs.mailbox.MailSender.sendMessageToHost(MailSender.java:1107)
at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:1032)
at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:646)
... 57 more



And it gets very slow, and the email is not sent.


$zmcontrol status
Host mail.clinicasantaisabel.com
amavis Running
antispam Running
antivirus Running
dnscache Running
ldap Running
logger Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
snmp Running
spell Running
stats Running
Timeout after 180 seconds


Just before the cron got executed (/var/log/cron)


May 13 13:44:01 mail CROND[2335]: (zimbra) CMD (/opt/zimbra/libexec/zmstatuslog > /dev/null 2>&1)
May 14 13:44:01 mail CROND[19777]: (zimbra) CMD (/opt/zimbra/libexec/zmstatuslog > /dev/null 2>&1)
May 15 13:44:01 mail CROND[20997]: (zimbra) CMD (/opt/zimbra/libexec/zmstatuslog > /dev/null 2>&1)


$zmcontrol stop (or restart) takes forever


#shutdown now -P
also takes forever as the system needs to stop all zimbra services (never happens or just takes too long)


I have to force shutdown the server and start it back. Then again it works for some time and stops working properly.


When I check the processor use it is below 10%.


I understand only VMWare is officially supported, but I have been running Zimbra with QEMU/KVM for over 4 years. And in fact I installed a physical server just to make sure and the same problem repeated itself also on that machine.


This is very frustrating. Anyone got ideas?



Regards,


Miguel



User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2773
Joined: Thu May 22, 2014 4:47 pm

Zimbra stops working properly after some hours

Postby jorgedlcruz » Sat May 16, 2015 2:45 pm

Hi ninjavz,
How many users do you have? Do you have ZeXtrAs installed? Let us know the type of the disk, SATA, SCSI, etc. Is the disk presented by NAS, SAN or DAS?

Let us know, as I saw it before that maybe some kind of NFS plus some solution like ZeXtrAs can cause this issue - http://community.zimbra.com/collaboration/f/1886/p/1137343/1581813#1581813

Best regards.

Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
ninjavz
Posts: 25
Joined: Fri May 15, 2015 9:40 am

Zimbra stops working properly after some hours

Postby ninjavz » Sat May 16, 2015 2:56 pm

Sadly I am not using Zextras nor NAS. The HDD is an image inside the host PC (like: mailserver.img).
I was now thinking it may have something to do with the zmstatuslog, but I really have no idea. The logs say nothing as apparently everything is working.
I have made a snapshot as of yesterday, because the server had been running for 2 days with no issues. So I am going to restore it and wait some days before modifying anything in the config. Then document everything step by step and wait 3 days between modifications and take snapshots of VM.


Users almost 200
What else can I look for?

User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2773
Joined: Thu May 22, 2014 4:47 pm

Zimbra stops working properly after some hours

Postby jorgedlcruz » Sat May 16, 2015 2:58 pm

Hi ninjavz,

You can increase the log level, and also take a look into the IOPS of your HDD, the problem should be appear in the logs.



Let us know, as will be really good information for the next user with this kind of issue.



Best regards.
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
ninjavz
Posts: 25
Joined: Fri May 15, 2015 9:40 am

Zimbra stops working properly after some hours

Postby ninjavz » Sat May 16, 2015 3:20 pm

Ok not falling back yet. Launching the same server again, to follow up.
I am no expert, so from what I read I have to edit log4j.properties but no idea what to change...?


BTW, upon boot zmconfigd did not start, but I did a zmcontrol restart and everything started.

ninjavz
Posts: 25
Joined: Fri May 15, 2015 9:40 am

Zimbra stops working properly after some hours

Postby ninjavz » Sat May 16, 2015 3:26 pm

The incoming QUEUE says it has 1 mail, but below there's only the ID and some chars in the last box (after Time): NaN/NaN/0NaN

may this be the problem?
ninjavz
Posts: 25
Joined: Fri May 15, 2015 9:40 am

Zimbra stops working properly after some hours

Postby ninjavz » Sat May 16, 2015 3:54 pm

Nevermind the log level, edited /opt/zimbra/conf/log4j.properties and changed:

log4j.logger.com.zimbra=DEBUG

I think it works right away, because upon restart of services it goes back to INFO.
ninjavz
Posts: 25
Joined: Fri May 15, 2015 9:40 am

Zimbra stops working properly after some hours

Postby ninjavz » Sat May 16, 2015 6:17 pm

Errors, after reboot at 15:12 (may 16) got lockup again at aprox. 17:52, errors detected - /opt/zimbra/log/mailbox.log:



2015-05-16 17:52:04,332 WARN [qtp509886383-948:https://192.168.0.5:8443/service/soap/SendMsgRequest] [name=mramirez@$

java.net.SocketTimeoutException: Read timed out

at java.net.SocketInputStream.socketRead0(Native Method)

at java.net.SocketInputStream.read(SocketInputStream.java:150)

at java.net.SocketInputStream.read(SocketInputStream.java:121)

at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)

at java.io.BufferedInputStream.read(BufferedInputStream.java:265)

at com.zimbra.cs.mailclient.MailInputStream.read(MailInputStream.java:116)

at com.zimbra.cs.mailclient.MailInputStream.readLine(MailInputStream.java:93)

at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendCommand(SmtpConnection.java:622)

at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendCommand(SmtpConnection.java:605)

at com.zimbra.cs.mailclient.smtp.SmtpConnection.rcpt(SmtpConnection.java:677)

at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendInternal(SmtpConnection.java:566)

at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendMessage(SmtpConnection.java:498)

at com.zimbra.cs.mailclient.smtp.SmtpConnection.sendMessage(SmtpConnection.java:481)

at com.zimbra.cs.mailclient.smtp.SmtpTransport.sendMessage(SmtpTransport.java:223)

at com.zimbra.cs.mailbox.MailSender.sendMessageToHost(MailSender.java:1107)

at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:1032)

at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:646)

at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:454)

at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:409)

at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:236)

at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:168)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)

at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)

at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:168)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)

at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancer$

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)

at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.server.Server.handle(Server.java:462)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)

at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)

at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)

at java.lang.Thread.run(Thread.java:745)

2015-05-16 17:52:04,334 INFO [qtp509886383-948:https://192.168.0.5:8443/service/soap/SendMsgRequest] [name=mramirez@$

2015-05-16 17:52:04,438 INFO [qtp509886383-948:https://192.168.0.5:8443/service/soap/SendMsgRequest] [name=mramirez@$

com.zimbra.cs.mailbox.MailServiceException: SMTP server reported: MESSAGE_NOT_DELIVERED

ExceptionId:qtp509886383-948:https://192.168.0.5:8443/service/soap/SendMsgRequest:1431816724438:e6b3118a7d7173f4

Code:mail.SEND_FAILURE

at com.zimbra.cs.mailbox.MailServiceException.internal_SEND_FAILURE(MailServiceException.java:519)

at com.zimbra.cs.mailbox.MailServiceException.SEND_FAILURE(MailServiceException.java:531)

at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:712)

at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:454)

at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:409)

at com.zimbra.cs.service.mail.SendMsg.doSendMessage(SendMsg.java:236)

at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg.java:168)

at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:432)

at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:266)

at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303)

at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)

at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:209)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)

at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:738)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1651)

at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:168)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83)

at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:351)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancer$

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:457)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:326)

at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:299)

at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1622)

at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:549)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)

at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:544)

at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:221)

at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1111)

at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:478)

at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:183)

at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1045)

at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)

at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:199)

at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:309)

at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:81)

at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)

at org.eclipse.jetty.server.Server.handle(Server.java:462)

at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:279)

at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:232)

at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:534)

at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:607)

at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:536)

at java.lang.Thread.run(Thread.java:745)

Caused by: com.zimbra.cs.mailbox.MailSender$SafeSendFailedException: MESSAGE_NOT_DELIVERED; chained exception is:

java.net.SocketTimeoutException: Read timed out

at com.zimbra.cs.mailclient.smtp.SmtpTransport.notify(SmtpTransport.java:300)

at com.zimbra.cs.mailclient.smtp.SmtpTransport.sendMessage(SmtpTransport.java:232)

at com.zimbra.cs.mailbox.MailSender.sendMessageToHost(MailSender.java:1107)

at com.zimbra.cs.mailbox.MailSender.sendMessage(MailSender.java:1032)

at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(MailSender.java:646)

... 57 more
ninjavz
Posts: 25
Joined: Fri May 15, 2015 9:40 am

Zimbra stops working properly after some hours

Postby ninjavz » Sat May 16, 2015 6:39 pm

and now...

[zimbra@mail ~]$ zmcontrol status
Host mail.clinicasantaisabel.com
amavis Running
antispam Running
antivirus Running
dnscache Running
ldap Running
logger Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
snmp Running
spell Running
stats Running
Timeout after 180 seconds



and logout taking very long

User avatar
jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2773
Joined: Thu May 22, 2014 4:47 pm

Zimbra stops working properly after some hours

Postby jorgedlcruz » Sat May 16, 2015 6:49 pm

Hi,

Can you paste us the content of /etc/hosts and /etc/resolv.conf and the result of:

dig mx clinicasantaisabel.com

dig a clinicasantaisabel.com



Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/

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