Zimbra saved file as MHTML

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
mhlevy
Advanced member
Advanced member
Posts: 59
Joined: Sat Sep 13, 2014 2:09 am
Location: Overland Park, KS USA
ZCS/ZD Version: Release 8.6.0.GA.1153.UBUNTU12.64 U

Zimbra saved file as MHTML

Postby mhlevy » Tue Apr 12, 2016 9:55 pm

Hi All,

I've got a former end user who didn't really understand what it was she was doing when she saved a number of very important email documents, and rather than saving them as pdf files, she managed to save them as "mhtml" (aka MHT files, or IE Archives.) Now that she's no longer with the company, her replacement needs to open the files, and we're all completely clueless as to what to do.

The default application to open mhtml files is IE, though MS Word is supposed to understand it as well. However the code in the mhtml headers appears to be trying to use Zimbra to render the documents, but when trying to open the saved document from the drive, IE is opened and the Zimbra mail client launches and just hangs at the "loading" screen. It never gets any farther than that screen. And word simply can't make heads or tails out of it: The MS Word 2013 document I opened displays a box, and that's it.

The header of the mhtml file begins with this, so it's obvious that it's trying to use Zimbra to render the document:

From: "Saved by Internet Explorer 11"
Subject: Zimbra
Date: Thu, 7 Jan 2016 14:28:19 -0600
MIME-Version: 1.0
Content-Type: multipart/related;
type="text/html";
boundary="----=_NextPart_000_001E_01D14957.A7D06590"
X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17609

This is a multi-part message in MIME format.

------=_NextPart_000_001E_01D14957.A7D06590
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Content-Location: https://webmail.qchi.com/zimbra/?client=advanced

=EF=BB=BF<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><META content=3D"IE=3D5.0000" =
http-equiv=3D"X-UA-Compatible">
<TITLE>Zimbra</TITLE>
<META content=3DIE=3DEmulateIE9 http-equiv=3DX-UA-Compatible><!--=0A=
launchZCS.jsp=0A=
* ***** BEGIN LICENSE BLOCK *****=0A=
* Zimbra Collaboration Suite Web Client=0A=
* Copyright (C) 2007, 2008, 2009, 2010, 2011, 2012, 2013 Zimbra =
Software, LLC.=0A=
* =0A=
* The contents of this file are subject to the Zimbra Public License=0A=
* Version 1.4 ("License"); you may not use this file except in=0A=
* compliance with the License. You may obtain a copy of the License at=0A=
* http://www.zimbra.com/license.=0A=
* =0A=
* Software distributed under the License is distributed on an "AS IS"=0A=
* basis, WITHOUT WARRANTY OF ANY KIND, either express or implied.=0A=
* ***** END LICENSE BLOCK *****=0A=
-->
<META content=3Dtext/html;charset=3Dutf-8 http-equiv=3DContent-Type>
<META content=3Dno-cache http-equiv=3Dcache-control>
<META content=3Dno-cache http-equiv=3DPragma><LINK rel=3Dstylesheet =
type=3Dtext/css=20
href=3D"https://webmail.qchi.com/zimbra/css/images,common,dwt,msgview,log=
in,zm,spellcheck,skin.css?v=3D140408125630&amp;debug=3D&amp;skin=3Dbeach&=
amp;locale=3Den_US"><LINK=20
rel=3Dstylesheet type=3Dtext/css=20
href=3D"https://webmail.qchi.com/zimbra/css/ie-custom-icons.css?v=3D14040=
8125630&amp;debug=3D&amp;skin=3Dbeach&amp;locale=3Den_US"><LINK=20
rel=3D"SHORTCUT ICON" href=3D"/zimbra/img/logo/favicon.ico">


I've even added the "Mozilla Archive Format" plugin to Firefox, to allow it to open mhtml files, but it exhibits the same issues. it attempts to open the Zimbra web client, and hangs at the loading page, but with Firefox & the add-in, it also displays that it was "saved from" and then displays the link to the client's URL, "https://web.<<URL Deleted SNIP>>.com/zimbra/?client=advanced"

If anyone can please shed some light on how to convert these files from the mhtml format, or even just open them for reading, it would be very much appreciated!

Thanks!

Mark


________________________
Network Administrator
Overland Park, KS, USA
Release 8.6.0.GA.1153.UBUNTU12.64 UBUNTU12_64 NETWORK edition, Patch 8.6.0_P6.
User avatar
quanah
Zimbra Alumni
Zimbra Alumni
Posts: 1668
Joined: Fri Sep 12, 2014 10:33 pm
Contact:

Re: Zimbra saved file as MHTML

Postby quanah » Wed Apr 13, 2016 12:32 am

Can you right click on one of the saved files, and tell windows to open it in MS Word instead of IE?
--
Quanah Gibson-Mount
Product Architect, Symas http://www.symas.com/
OpenLDAP Core team http://www.openldap.org/project/
mhlevy
Advanced member
Advanced member
Posts: 59
Joined: Sat Sep 13, 2014 2:09 am
Location: Overland Park, KS USA
ZCS/ZD Version: Release 8.6.0.GA.1153.UBUNTU12.64 U

Re: Zimbra saved file as MHTML

Postby mhlevy » Wed Apr 13, 2016 5:17 pm

quanah wrote:Can you right click on one of the saved files, and tell windows to open it in MS Word instead of IE?


Thanks very much for the reply. I've tried both that & saving the file, then trying to open the file with MS Word (2013) and got nothing but a graphical box.

I told the user not to expect much to work well, so she's actually trying to contact the original people who sent and/or received the emails to see if there is any way to get them re-sent.

Hopefully she'll be able to recover the messages that way.

Thanks again!

Mark
________________________
Network Administrator
Overland Park, KS, USA
Release 8.6.0.GA.1153.UBUNTU12.64 UBUNTU12_64 NETWORK edition, Patch 8.6.0_P6.
User avatar
quanah
Zimbra Alumni
Zimbra Alumni
Posts: 1668
Joined: Fri Sep 12, 2014 10:33 pm
Contact:

Re: Zimbra saved file as MHTML

Postby quanah » Wed Apr 13, 2016 6:57 pm

mhlevy wrote:
quanah wrote:Can you right click on one of the saved files, and tell windows to open it in MS Word instead of IE?


Thanks very much for the reply. I've tried both that & saving the file, then trying to open the file with MS Word (2013) and got nothing but a graphical box.

I told the user not to expect much to work well, so she's actually trying to contact the original people who sent and/or received the emails to see if there is any way to get them re-sent.

Hopefully she'll be able to recover the messages that way.

Thanks again!

Mark


Ok. You could also try http://wizbrother.com/htmleditor/
--
Quanah Gibson-Mount
Product Architect, Symas http://www.symas.com/
OpenLDAP Core team http://www.openldap.org/project/
mhlevy
Advanced member
Advanced member
Posts: 59
Joined: Sat Sep 13, 2014 2:09 am
Location: Overland Park, KS USA
ZCS/ZD Version: Release 8.6.0.GA.1153.UBUNTU12.64 U

Re: Zimbra saved file as MHTML

Postby mhlevy » Wed Apr 13, 2016 8:24 pm

quanah wrote:Ok. You could also try http://wizbrother.com/htmleditor/


Thank you! We'll definitely give that a try if she can't recover the messages from another person.

Mark
________________________
Network Administrator
Overland Park, KS, USA
Release 8.6.0.GA.1153.UBUNTU12.64 UBUNTU12_64 NETWORK edition, Patch 8.6.0_P6.

Return to “Administrators”

Who is online

Users browsing this forum: No registered users and 21 guests