I can NOT load Zimbra Admin UI. It is blank.

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
User avatar
zmbr16
Posts: 30
Joined: Wed Jul 06, 2016 5:17 am
Location: Hoboken, New Jersey in the United States
ZCS/ZD Version: 8.8.8_GA_3308_NETWORK.RHEL7_64
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 7:44 pm

ssh -L 7071:localhost:7071 user@your_remote_server_ip:
After entering the password, I'm getting Permission denied, please try again.

Please note, that I can login to Zimbra server via SSH port 22 using root.


http://www.aqua-calc.com
Conversions and calculations
User avatar
DualBoot
Elite member
Elite member
Posts: 1133
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Wed Jul 06, 2016 7:50 pm

Maybe your sshd configuration on the remote server does not allow port forwarding.
The Guy - DualBoot

PostMaster - WikiMaster - SysAdmin
"Free Your Mind. Think Open Source"
april.org
Zetalliance Member - zetalliance.org
User avatar
zmbr16
Posts: 30
Joined: Wed Jul 06, 2016 5:17 am
Location: Hoboken, New Jersey in the United States
ZCS/ZD Version: 8.8.8_GA_3308_NETWORK.RHEL7_64
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 7:53 pm

I've tried to issue this command from a remote server, and from Zimbra server itself.

What does it have to do with Zimbra Admin UI being blank, even before login prompt?

I was able to login to Admin UI fine, till Yesterday.

FYI: I don't have GUI (GDM) installed on my Zimbra server, so I cannot test https://localhost:7071.

BTW: https://domainname:7071 -- while shows a blank page (with some jscripts), but picks up correct SSL certificate.

Thank you for your help!
http://www.aqua-calc.com
Conversions and calculations
User avatar
DualBoot
Elite member
Elite member
Posts: 1133
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Wed Jul 06, 2016 8:09 pm

by this way, it is like you are directly connect to the server.

You can also try this trick :

Code: Select all

zmcontrol stop


check all zimbra services are stopped, then do a surgical "rm -rf" like this as root :

Code: Select all

rm -rf /opt/zimbra/jetty/work/*


after restart zimbra. Sometime there are some things getting stuck into jetty working directory.
The Guy - DualBoot

PostMaster - WikiMaster - SysAdmin
"Free Your Mind. Think Open Source"
april.org
Zetalliance Member - zetalliance.org
User avatar
zmbr16
Posts: 30
Joined: Wed Jul 06, 2016 5:17 am
Location: Hoboken, New Jersey in the United States
ZCS/ZD Version: 8.8.8_GA_3308_NETWORK.RHEL7_64
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Wed Jul 06, 2016 8:27 pm

rm -Rf /opt/zimbra/jetty/work/* -- didn't help:-(
http://www.aqua-calc.com
Conversions and calculations
User avatar
zmbr16
Posts: 30
Joined: Wed Jul 06, 2016 5:17 am
Location: Hoboken, New Jersey in the United States
ZCS/ZD Version: 8.8.8_GA_3308_NETWORK.RHEL7_64
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Thu Jul 07, 2016 5:02 am

I was able to fix the problem by overriding target /opt/zimbra/jetty/webapps/zimbraAdmin with one created on a new instance of Zimbra.

I've setup new VM with the same OS (using the same host name, but different IP), installed Zimbra, applied patch 7, archived and transferred /opt/zimbra/jetty/webapps/zimbraAdmin to "broken" Zimbra.

Before transferring, on the "broken" Zimbra:

Code: Select all

su - zimbra
zmcontrol stop
exit
mv /opt/zimbra/jetty/webapps/zimbraAdmin /opt/zimbra/jetty/webapps/zimbraAdmin.orig

Transfer and extract new /opt/zimbra/jetty/webapps/zimbraAdmin

Code: Select all

su - zimbra
zmcontrol start
exit


Apparently, /opt/zimbra/jetty/webapps/zimbraAdmin folder was corrupted.
http://www.aqua-calc.com
Conversions and calculations
User avatar
DualBoot
Elite member
Elite member
Posts: 1133
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Thu Jul 07, 2016 8:36 am

Good to hear that and thank you for the feedback.
The Guy - DualBoot

PostMaster - WikiMaster - SysAdmin
"Free Your Mind. Think Open Source"
april.org
Zetalliance Member - zetalliance.org
User avatar
zmbr16
Posts: 30
Joined: Wed Jul 06, 2016 5:17 am
Location: Hoboken, New Jersey in the United States
ZCS/ZD Version: 8.8.8_GA_3308_NETWORK.RHEL7_64
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Thu Jul 07, 2016 2:11 pm

DualBoot, Thank you for trying to help me out -- I believe, your posts had put me on the right track.
Is there a better way to diagnose Jetty related problems in Zimbra?
http://www.aqua-calc.com
Conversions and calculations
User avatar
DualBoot
Elite member
Elite member
Posts: 1133
Joined: Mon Apr 18, 2016 8:18 pm
Location: France - Earth
ZCS/ZD Version: ZCS FLOSS - 8.8.15 Mutli servers
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby DualBoot » Thu Jul 07, 2016 2:23 pm

Maybe you could have put verbose mode on the mailboxd process.
You can check the options with this command :

Code: Select all

zmprov help log
The Guy - DualBoot

PostMaster - WikiMaster - SysAdmin
"Free Your Mind. Think Open Source"
april.org
Zetalliance Member - zetalliance.org
User avatar
zmbr16
Posts: 30
Joined: Wed Jul 06, 2016 5:17 am
Location: Hoboken, New Jersey in the United States
ZCS/ZD Version: 8.8.8_GA_3308_NETWORK.RHEL7_64
Contact:

Re: I can NOT load Zimbra Admin UI. It is blank.

Postby zmbr16 » Thu Jul 07, 2016 5:02 pm

DualBoot wrote:Maybe you could have put verbose mode on the mailboxd process.
You can check the options with this command :

Code: Select all

zmprov help log


Thank you!
http://www.aqua-calc.com
Conversions and calculations

Return to “Administrators”

Who is online

Users browsing this forum: No registered users and 11 guests