Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

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scantec
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Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Thu Apr 06, 2017 10:46 am

Hello,

Someone can kindly test this on 8.7.6?
Reproduce:
- Create an appointment - with reminder for 5 minutes
- Snooze for 1 minute the reminder when that appear for at least 2 times. Logout
Login to the account
- Snooze for 1 minute the reminder that appear after login until they appear
They will not come back after some time! (I think after 2 times snoozing for 1 minute)

https://bugzilla.zimbra.com/show_bug.cgi?id=107815

My problem seems similar to this one:
https://bugzilla.zimbra.com/show_bug.cgi?id=101072

Support say they can't "reproduce" the problem. The thing is I have it and no solution so far.. :|


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scantec
Posts: 34
Joined: Mon May 05, 2014 11:55 am

Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Fri Apr 07, 2017 7:44 pm

Hello,

Support was able to watch this issue while in webex to my machine,

The issue didn't happen on a newly created account for testing this..

They told me to reindex the problematic account which I did, but didn't solve the problem. The snoozed appointments reminders still disappear
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scantec
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Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Fri Apr 07, 2017 7:49 pm

Update

The issue happened on the test account created after I logged in after a while and clicked snooze for 1 min the appointments reminders. They didn't come back.
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scantec
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Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Sat Apr 08, 2017 1:54 pm

After reading this on bug 101072 "also my colleagues constantly report that reminders go lost the day after being snoozed, did you tried this? let's say you snooze the appointment for 1 hour, then shut off the pc, at first access the day after we supposed to see all reminders popup (previous version worked this way)"

I decided to test this too. Guess what - It happens too! Tested this on ZCS 8.6 8.7.6 and 8.8 (at https://universal.zimbra.io) - on all happened!! :roll:

This is a serious issue and I don't understand how can it stay across versions without being solved!! Come on Zimbra staff! This is an essential feature on the web mail!

How I reproduced:

- Create an appointment - with reminder for 1 minute (make sure it is overdue)
- Snooze for 1 minute the reminder when that appear for at least 2 times. Logout
Give it some time (hours - i.e. logout at night and login next morning)
Login to the account
Reminder will appear.
- Snooze for 1 minute the reminder that appear after login until they appear
They will not come back after some time!

I have a customer I can't upgrade because of this issue(s) - don't know what to do.
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scantec
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Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Tue Apr 18, 2017 3:47 pm

Problem still happens on 8.7.7
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scantec
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Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Fri May 12, 2017 2:21 pm

Problem still happens on 8.7.9 - support is still looking on this
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scantec
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Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Sat Jun 03, 2017 10:27 am

Problem still happens on 8.7.10 - support is still looking on this :evil:
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scantec
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Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Fri Jun 09, 2017 1:47 pm

Problem still happens on 8.7.11 - support is still looking on this
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scantec
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Re: Snoozed events don't come back - Appointment Reminder stop to popup after snooze command

Postby scantec » Fri Jun 09, 2017 2:45 pm

Some more proof this has been around for a long time - come on Zimbra Staff - take a look at it seriously:

viewtopic.php?f=23&t=57852&p=276749#p276749

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