Some users can't view Mail Folder

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madzxxx
Posts: 2
Joined: Mon Oct 02, 2017 3:44 am

Some users can't view Mail Folder

Postby madzxxx » Mon Oct 02, 2017 3:52 am

Hi Forum,

We have an issue, There are some users not able to view the mail folders from the web client. Although the issue is not seen from the Desktop client. We initially thought this might be due to a bandwidth issue. So we have increased the bandwidth of the data line. But still the issue been seen for random users.

Behavior of this issue is completely random, And we couldn't able to find a clue for the root cause of this issue. Appreciate your feedback on this.


iomarmochtar
Posts: 41
Joined: Sat Sep 13, 2014 3:54 am
Location: Indonesia
Contact:

Re: Some users can't view Mail Folder

Postby iomarmochtar » Mon Oct 02, 2017 10:17 pm

You may attach error message either from /opt/zimbra/log/mailbox.log or by using google chrome's inspect element in console tab for tracing the issue more detail.
madzxxx
Posts: 2
Joined: Mon Oct 02, 2017 3:44 am

Re: Some users can't view Mail Folder

Postby madzxxx » Tue Oct 03, 2017 7:19 am

Im getting the below log from the mail server as below,

root@mailbox1:/opt/zimbra/log# tail -f mailbox.log | grep dilshan@xoxoxox.com
2017-10-03 12:30:17,665 INFO [qtp718231523-1787:https://57.57.57.36:443/service/soap/AuthRequest] [name=dilshan@xoxoxox.com;ip=57.57.57.39;ua=zclient/8.5.1_GA_3056;] soap - AuthRequest elapsed=6
2017-10-03 12:30:17,678 INFO [qtp718231523-1788:https://57.57.57.36:443/service/soap/EndSessionRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=zclient/8.5.1_GA_3056;] soap - EndSessionRequest elapsed=3
2017-10-03 12:30:18,056 INFO [qtp718231523-1788:https://57.57.57.36:443/service/soap/AuthRequest] [name=dilshan@xoxoxox.com;ip=57.57.57.39;ua=zclient/8.5.1_GA_3056;] SoapEngine - handler exception
2017-10-03 12:30:18,057 INFO [qtp718231523-1788:https://57.57.57.36:443/service/soap/AuthRequest] [name=dilshan@xoxoxox.com;ip=57.57.57.39;ua=zclient/8.5.1_GA_3056;] soap - AuthRequest elapsed=3
Error writing session log (raw mode) to file: Dilshan_coolplanet
2017-10-03 12:31:02,227 INFO [qtp718231523-1793:https://57.57.57.36:443/service/soap/GetInfoRequest/GetInfoRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=57.57.57.6(zclient/8.5.1_GA_3056);soapId=39fac065;] soap - GetInfoRequest elapsed=6
2017-10-03 12:31:02,241 INFO [qtp718231523-1794:https://57.57.57.36:443/service/soap/GetAvailableLocalesRequest/GetAvailableLocalesRequest] [name=dilshan@coolplanet.l ;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=127.0.0.1(ZCS/8.5.1_GA_3056);soapId=4ef622ca;] soap - GetAvailableLocalesRequest elapsed=1
2017-10-03 12:31:02,274 INFO [qtp718231523-1793:https://57.57.57.36:443/service/soap/GetFolderRequest/GetFolderRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=57.57.57.6(zclient/8.5.1_GA_3056);soapId=179317f7;] soap - GetFolderRequest elapsed=0
2017-10-03 12:31:02,286 INFO [qtp718231523-1794:https://57.57.57.36:443/service/soap/BatchRequest/GetInfoRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=57.57.57.6(ZCS/8.5.1_GA_3056);soapId=37febf5b;] soap - GetInfoRequest elapsed=4
2017-10-03 12:31:02,331 INFO [qtp718231523-1793:https://57.57.57.36:443/service/soap/BatchRequest/SearchRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=57.57.57.6(ZCS/8.5.1_GA_3056);soapId=37febf5b;] soap - SearchRequest elapsed=41
2017-10-03 12:31:03,734 INFO [qtp718231523-1794:https://57.57.57.36:443/service/soap/BatchRequest/GetMailboxMetadataRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=57.57.57.6(ZimbraWebClient - GC60 (Win)/8.5.1_GA_3056);soapId=1884b258;] soap - GetMailboxMetadataRequest elapsed=1
2017-10-03 12:31:03,921 INFO [qtp718231523-1793:https://57.57.57.36:443/service/soap/BatchRequest/DiscoverRightsRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=57.57.57.6(ZimbraWebClient - GC60 (Win)/8.5.1_GA_3056);soapId=2a1c4519;] soap - DiscoverRightsRequest elapsed=3
2017-10-03 12:31:10,487 INFO [qtp718231523-1793:https://57.57.57.36:443/service/soap/GetMiniCalRequest/GetMiniCalRequest] [name=dilshan@xoxoxox.com;mid=155;ip=57.57.57.39;ua=ZCS/8.5.1_GA_3056;via=57.57.57.6(ZimbraWebClient - GC60 (Win)/8.5.1_GA_3056);soapId=6ec8d8d;] soap - GetMiniCalRequest elapsed=1


Also when checked from the Chrome console I'm getting the below messages

mail:1554 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
AjxLoader.load @ mail:1554
mail:2172 ------------------------------------- Loading package: Startup2
mail:2172 ------------------------------------- Loading package: CalendarCore, Calendar
mail:2172 ------------------------------------- Loading package: Zimlet
mail:2172 ------------------------------------- Loading package: Contacts
VM257 Startup1_1_all.js.zgz?v=141103160052:1302 XHR finished loading: POST "https://email.operator.com/service/soap/EndSessionRequest".
AjxRpcRequest.invoke @ VM257 Startup1_1_all.js.zgz?v=141103160052:1302
AjxRpc.invoke @ VM257 Startup1_1_all.js.zgz?v=141103160052:1393
ZmCsfeCommand.invoke @ VM257 Startup1_1_all.js.zgz?v=141103160052:27214
ZmRequestMgr.sendRequest @ VM258 Startup1_2_all.js.zgz?v=141103160052:21745
ZmZimbraMail.sendRequest @ VM258 Startup1_2_all.js.zgz?v=141103160052:22887
ZmZimbraMail._endSession @ VM258 Startup1_2_all.js.zgz?v=141103160052:24282
ZmZimbraMail._confirmExitMethod @ VM258 Startup1_2_all.js.zgz?v=141103160052:23944
Navigated to https://email.operator.com/mail
Startup1_1_all.js.zgz?v=141103160052:26666 XHR finished loading: HEAD "https://email.operator.com/public/blank.html?_=1507014544714".
send @ Startup1_1_all.js.zgz?v=141103160052:26666
ajax @ Startup1_1_all.js.zgz?v=141103160052:26573
ZmOffline.checkServerStatus @ Startup1_1_all.js.zgz?v=141103160052:31693
(anonymous) @ Startup1_1_all.js.zgz?v=141103160052:31724
Startup1_1_all.js.zgz?v=141103160052:1302 XHR finished loading: POST "https://email.operator.com/service/soap/BatchRequest".
AjxRpcRequest.invoke @ Startup1_1_all.js.zgz?v=141103160052:1302
AjxRpc.invoke @ Startup1_1_all.js.zgz?v=141103160052:1393
ZmCsfeCommand.invoke @ Startup1_1_all.js.zgz?v=141103160052:27214
ZmRequestMgr.sendRequest @ Startup1_2_all.js.zgz?v=141103160052:21745
ZmZimbraMail.sendRequest @ Startup1_2_all.js.zgz?v=141103160052:22887
ZmBatchCommand.run @ Startup1_1_all.js.zgz?v=141103160052:27030
ZmMetaData.load @ Startup1_2_all.js.zgz?v=141103160052:2029
ZmZimbraAccount.loadMetaData @ Startup1_2_all.js.zgz?v=141103160052:8421
ZmZimbraMail.startup @ Startup1_2_all.js.zgz?v=141103160052:22380
ZmZimbraMail @ Startup1_2_all.js.zgz?v=141103160052:22236
ZmZimbraMail.run @ Startup1_2_all.js.zgz?v=141103160052:22269
launch @ mail:2869
mail:2172 ------------------------------------- Loading package: ContactsCore
Startup1_1_all.js.zgz?v=141103160052:1302 XHR finished loading: POST "https://email.operator.com/service/soap/BatchRequest".
AjxRpcRequest.invoke @ Startup1_1_all.js.zgz?v=141103160052:1302
AjxRpc.invoke @ Startup1_1_all.js.zgz?v=141103160052:1393
ZmCsfeCommand.invoke @ Startup1_1_all.js.zgz?v=141103160052:27214
ZmRequestMgr.sendRequest @ Startup1_2_all.js.zgz?v=141103160052:21745
ZmZimbraMail.sendRequest @ Startup1_2_all.js.zgz?v=141103160052:22887
ZmBatchCommand.run @ Startup1_1_all.js.zgz?v=141103160052:27030
ZmZimbraMail._initDelegatedSenderAddrs @ Startup1_2_all.js.zgz?v=141103160052:22396
ZmZimbraMail.startup @ Startup1_2_all.js.zgz?v=141103160052:22381
ZmZimbraMail @ Startup1_2_all.js.zgz?v=141103160052:22236
ZmZimbraMail.run @ Startup1_2_all.js.zgz?v=141103160052:22269
launch @ mail:2869
Startup1_1_all.js.zgz?v=141103160052:1302 XHR finished loading: GET "https://email.operator.com/home/dilshan@xoxoxox.com/Contacts?fmt=cf&t=2&all=all".

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