I have the option zimbraPrefAutoAddAddressEnabled set to FALSE. I sent 10 messages to one recipient. When I enter the first letters of his first name, the address is not prompted. I have to add a few letters more and only then the address appears. There is the "forget" option, so the ranking "works". The information is also in the database (CONTACT_RANKINGS). I reset the ranking, but it did not help.
It worked well on version 8.6 (now I have 8.7.11).
Some users have sent several hundred messages to one recipient. Nevertheless, the address of recipient is not prompted first, only after next matches.
Discuss your pilot or production implementation with other Zimbra admins or our engineers.
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