Can not login to Ajax web client

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tminh
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Joined: Sat Apr 14, 2018 1:53 pm

Can not login to Ajax web client

Postby tminh » Thu Apr 19, 2018 3:46 am

I update to ZCS 8.8.8 lastweek, and I can not login to Web client using Ajax interface (html is normal). It keep stuck at "Loading..."

I tried on Microsoft Edge , Mozila Firefox, Chrome , and Safari (iphone) and the result is the same.

I tried to modify "Start folder" in User Preference from in:inbox to in:sent but this methos is not working.
What should I do to fix this issue ?


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DualBoot
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Re: Can not login to Ajax web client

Postby DualBoot » Thu Apr 19, 2018 7:48 am

Hello,

try to empty the jetty working directory after shutdown the mailboxd process and restart it.

Regards,
tminh
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Joined: Sat Apr 14, 2018 1:53 pm

Re: Can not login to Ajax web client

Postby tminh » Thu Apr 26, 2018 1:41 am

DualBoot wrote:Hello,

try to empty the jetty working directory after shutdown the mailboxd process and restart it.

Regards,


Hi Dualboot,

I'm new linux and zimbra user, so could you please explain more clearly what should I do :(

What I'm thinking is:

01. Stop zimbra services ( zmcontrol stop)
02. Delete "the jetty working directory" <== where can I empty that folder ?
03. Start zimbra services (zmcontrol start)

Is it correct ?
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DualBoot
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Re: Can not login to Ajax web client

Postby DualBoot » Thu Apr 26, 2018 2:49 pm

the folder to empty :

Code: Select all

/opt/zimbra/jetty/work/
tminh
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Re: Can not login to Ajax web client

Postby tminh » Fri Apr 27, 2018 1:09 am

DualBoot wrote:the folder to empty :

Code: Select all

/opt/zimbra/jetty/work/


I can login to ajax interface by Microsoft Edge. Then I uninstalled Firefox , clear all the cache / temp , restart the computer, re-install firefox but it keep stuck at "loading phase". My company is allowed to use Firefox only so I have to fix this issue. Do you have any clue ?
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zoran
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Re: Can not login to Ajax web client

Postby zoran » Mon May 27, 2019 10:32 am

Hi,
I have delete all the files and folders from work directory because the ajax based emailbox doesnt worked.
After folder empty and service restart, the web interface doesn not work.
"HTTP ERROR 502
Problem accessing ZCS upstream server. Cannot connect to the ZCS upstream server. Connection is refused.
Possible reasons:

upstream server is unreachable
upstream server is currently being upgraded
upstream server is down
Please contact your ZCS administrator to fix the problem."

Do you have any idea?
Thx.

DualBoot wrote:Hello,

try to empty the jetty working directory after shutdown the mailboxd process and restart it.

Regards,
stolen time
Posts: 6
Joined: Wed Sep 11, 2019 7:56 pm

Re: Can not login to Ajax web client

Postby stolen time » Wed Dec 25, 2019 6:11 pm

tminh wrote:
DualBoot wrote:Hello,

try to empty the jetty working directory after shutdown the mailboxd process and restart it.

Regards,


Hi Dualboot,

I'm new linux and zimbra user, so could you please explain more clearly what should I do :(

What I'm thinking is:

01. Stop zimbra services ( zmcontrol stop)
02. Delete "the jetty working directory" <== where can I empty that folder ?
03. Start zimbra services (zmcontrol start)

Is it correct ?


I had a similar problem after applying patch P5 to 8.8.15 on Ubuntu. The symptom was that users could not view mail on a browser on their mobile, but it worked on a browser on a Windows desktop. (On the mobile, they saw a few headings but no mail; no error messages either).

The steps you describe fixed it for me.
stolen time
Posts: 6
Joined: Wed Sep 11, 2019 7:56 pm

Re: Can not login to Ajax web client

Postby stolen time » Sat Feb 29, 2020 10:22 pm

Somewhat unexpectedly, I had to do this again. I had a working Zimbra server at 8.8.15 P6 on Ubuntu 18 and I upgraded by following the steps at https://wiki.zimbra.com/wiki/Zimbra_Releases/8.8.15/P7 (basically apt upgrade; su - zimbra; zmcontrol restart)

It all seemed to go smoothly, but I soon learned that users with mobiles got an almost blank screen, just a few headings and no useful content. I stopped the server, moved the contents of /opt/zimbra/jetty_base/work to a temporary backup location, and restarted. The users with mobiles are happy now.
mfehr
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Re: Can not login to Ajax web client

Postby mfehr » Sat Mar 14, 2020 2:36 pm

I had the same issue that iPad users did not see content of the inbox anymore using the safari browser. After emptying the jetty work directory, the problem is fixed.

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