Do not give up on external POP3 account after connection failure

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opsystem
Posts: 24
Joined: Mon Nov 20, 2017 6:32 pm

Do not give up on external POP3 account after connection failure

Postby opsystem » Sun Oct 21, 2018 2:45 pm

Hi all!

As title says, I added an external POP3 source to an account on my 8.7 CE installation. Everything runs fine, until the POP3 server sometimes goes offline and stays unreachable for some hours. We can do nothing about that.

Problem is that Zimbra stops trying to connect to the external source after a couple of failed attempts, like this:

Code: Select all

WARN  [ScheduledTask-6] [name=external.account@external.domain;mid=10;ds= external.account@external.domain;] datasource - Scheduled DataSource import failed.
com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: LdapDataSource{id=d821c15a-f882-4e86-96cb-ec6c8a996419, type=pop3, enabled=true, name= external.account@external.domain, host=external.pop.server, port=110, connectionType=cleartext, username=externausername, folderId=2, smtpEnabled=false, smtpHost=null, smtpPort=-1}
ExceptionId:ScheduledTask-6:1539938484351:55781522b09e0731
Code:service.FAILURE
   at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:286)
   at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync.java:160)
   at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3Sync.java:128)
   at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:379)
   at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:335)
   at com.zimbra.cs.datasource.DataSourceTask.call(DataSourceTask.java:83)
   at com.zimbra.cs.datasource.DataSourceTask.call(DataSourceTask.java:31)
   at com.zimbra.common.util.TaskScheduler$TaskRunner.call(TaskScheduler.java:79)
   at java.util.concurrent.FutureTask.run(FutureTask.java:266)
   at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
   at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
   at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.SocketTimeoutException: Read timed out
   at java.net.SocketInputStream.socketRead0(Native Method)
   at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
   at java.net.SocketInputStream.read(SocketInputStream.java:171)
   at java.net.SocketInputStream.read(SocketInputStream.java:141)
   at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
   at sun.security.ssl.InputRecord.read(InputRecord.java:503)
   at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:983)
   at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:940)
   at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)
   at sun.security.ssl.AppInputStream.read(AppInputStream.java:71)
   at com.zimbra.cs.mailclient.MailInputStream.read(MailInputStream.java:116)
   at com.zimbra.cs.mailclient.MailInputStream.readLine(MailInputStream.java:93)
   at com.zimbra.cs.mailclient.pop3.Pop3Response.readResponse(Pop3Response.java:53)
   at com.zimbra.cs.mailclient.pop3.Pop3Response.read(Pop3Response.java:44)
   at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendCommand(Pop3Connection.java:301)
   at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendCommandCheckStatus(Pop3Connection.java:317)
   at com.zimbra.cs.mailclient.pop3.Pop3Connection.sendLogin(Pop3Connection.java:109)
   at com.zimbra.cs.mailclient.MailConnection.login(MailConnection.java:205)
   at com.zimbra.cs.mailclient.pop3.Pop3Connection.login(Pop3Connection.java:89)
   at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync.java:154)
   ... 12 more


If I login into Zimbra account I get a message saying that messages could not be retrieved “since [failure date]” and the affected account would not be updated until the problem is corrected. Re-entering username and password gives connection test successful but Zimbra will not re-start downloading messages. I have to manually perform a zmmailboxdctl restart to get things working again.

Please I need some advice to change this behavior and keep the task runner trying to connect to POP3 source without manual intervention. Is this behavior by design?

Thanks
Gabriele


User avatar
opsystem
Posts: 24
Joined: Mon Nov 20, 2017 6:32 pm

Re: Do not give up on external POP3 account after connection failure

Postby opsystem » Tue Oct 30, 2018 8:31 pm

*bump*
anyone?
:?
User avatar
DualBoot
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Outstanding Member
Posts: 806
Joined: Mon Apr 18, 2016 8:18 pm
Location: Earth
ZCS/ZD Version: ZCS FLOSS - 8.7.11 Mutli servers

Re: Do not give up on external POP3 account after connection failure

Postby DualBoot » Wed Oct 31, 2018 8:52 am

Hello,

it seems it is a network problem between or the account you tried to pop has no POP capability.
See the message in the log : aused by: java.net.SocketTimeoutException: Read timed out

Regards,

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