WebClient 5xx errors

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CPC954
Posts: 1
Joined: Thu Nov 15, 2018 10:02 pm

WebClient 5xx errors

Postby CPC954 » Thu Nov 15, 2018 10:14 pm

Hi guys,

I have an issue that is already documented but the solution its not working for me unfurtunatley

Basically on the webclient i'm receiving a 5xx error:

2018-11-15 22:05:15,692 WARN [qtp509886383-413:https://xxxxx:443/] [] misc - Problem parsing XML - Fatal Error: Problem on line 10 of document : The element type "hr" must be terminated by the matching end-tag "</hr>".
2018-11-15 22:05:15,826 WARN [qtp509886383-414:https://xxxx:443/css/common,login,zhtml,skin.css?skin=&v=] [] misc - Problem parsing XML - Fatal Error: Problem on line 10 of document : The element type "hr" must be terminated by the matching end-tag "</hr>".
2018-11-15 22:05:15,982 WARN [qtp509886383-412:https://xxxx:443/img/dwt/ImgWarning_32.png?v=] [] misc - Problem parsing XML - Fatal Error: Problem on line 10 of document : The element type "hr" must be terminated by the matching end-tag "</hr>".
2018-11-15 22:05:16,326 WARN [qtp509886383-414:https://xxxx:443/img/logo/favicon.ico] [] misc - Problem parsing XML - Fatal Error: Problem on line 10 of document : The element type "hr" must be terminated by the matching end-tag "</hr>".

And the solution is supposed to be the one here:
https://www.zimbrafr.org/forum/topic/67 ... le-resolu/

But when i try any command:

Code: Select all

[zimbra@mail ~]$ zmprov mcf zimbraHttpThrottleSafeIPs <ipaddr>
[] WARN: Problem parsing XML - Fatal Error: Problem on line 10 of document : The element type "hr" must be terminated by the matching end-tag "</hr>".
ERROR: zclient.IO_ERROR (invoke unable to parse response: <html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/>
<title>Error 500 Server Error</title>
</head>
<body><h2>HTTP ERROR 500</h2>
<p>Problem accessing /service/admin/soap/AuthRequest. Reason:
<pre>    Server Error</pre></p><hr><i><small>Powered by Jetty://</small></i><hr/>

</body>
</html>
, server: localhost) (cause: com.zimbra.common.soap.SoapParseException unable to parse response: <html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/>
<title>Error 500 Server Error</title>
</head>
<body><h2>HTTP ERROR 500</h2>
<p>Problem accessing /service/admin/soap/AuthRequest. Reason:
<pre>    Server Error</pre></p><hr><i><small>Powered by Jetty://</small></i><hr/>

</body>
</html>
)


Any suggestion?

Thanks!


User avatar
L. Mark Stone
Elite member
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Posts: 1898
Joined: Wed Oct 09, 2013 11:35 am
Location: Portland, Maine
ZCS/ZD Version: 8.8.10 Network Edition
Contact:

Re: WebClient 5xx errors

Postby L. Mark Stone » Fri Nov 16, 2018 2:25 am

Generally speaking, if adding an IP address to zimbraHttpThrottleSafeIPs is what you want to do, you need to prepend the plus sign, so like:

zmprov mcf +zimbraHttpThrottleSafeIPs <ipaddr>

Note that on 8.6 and below, you need to input each IP adress individually. On 8.7 and above, you can/should use CIDR notation.

Hope that helps,
Mark
___________________________________
L. Mark Stone
Mission Critical Email - Zimbra VAR/BSP/Training Partner https://www.missioncriticalemail.com/
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