Page 1 of 1

Full header is showing as in mailbox

Posted: Wed Jan 02, 2019 9:57 am
by damith
Dear member,

I'm suffering from Zimbra webmail issue. This happened when a local user sends an email to another local user, that email view as me as "show original". I attached the screenshot here with. pls, help me to resolve this. I'm using Zimbra "Release 8.8.9_GA_3019.RHEL7_64_20180809160254 RHEL7_64 FOSS edition, Patch 8.8.9_P4"".

Thanks
Damith

Re: Full header is showing as in mailbox

Posted: Wed Jan 02, 2019 10:27 am
by DualBoot
Hello,

do you get the same thing when using html classic web client ?

Regards,

Re: Full header is showing as in mailbox

Posted: Thu Jan 03, 2019 4:39 am
by damith
Hi DualBoot,

yes, it is still the same.

thanks

Re: Full header is showing as in mailbox

Posted: Thu Jan 03, 2019 7:46 am
by yasanthau
I also have the same issue with some accounts. Received emails are shown as clear text even if html view is enabled on both sender and receiver. Subject of the email is also dropped. Please refer the attached screen shot.

Re: Full header is showing as in mailbox

Posted: Thu Jan 03, 2019 8:26 am
by DualBoot
If headers you provided are the same in the source email then as far as I can see, your email is corrupted because some headers are missing.

Re: Full header is showing as in mailbox

Posted: Thu Jan 03, 2019 1:23 pm
by yasanthau
This happens even when we test from webmail to webmail with local relay (within same domain). What can be the root cause? Will it get resolved by an upgrade? Removing of accounts and re-creating them also wont fix this issue.

Re: Full header is showing as in mailbox

Posted: Thu Jan 03, 2019 2:19 pm
by DualBoot
you should open a case with Zimbra support I think or you should inspect the log like the one concerning Postfix for example.

Re: Full header is showing as in mailbox

Posted: Thu Jan 24, 2019 3:54 pm
by damith
Hi DualBoot,

After re-creating sender account on received mail, the newly generated email comes with normally. Thank you for your support

Thanks
Udayanga

Re: Full header is showing as in mailbox

Posted: Thu Jan 24, 2019 4:36 pm
by DualBoot
quiet weird. Well, you have found a workaround that's the point.
Hope everything will work as you want.

See you.

Re: Full header is showing as in mailbox

Posted: Fri Jan 25, 2019 2:06 am
by damith
Hi DualBoot,

Yes, it's a workaround for my issue. Now everything works fine but the issue is open still.

Thank you
udayanga