Viewing email with Firefox

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khalilquza
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Viewing email with Firefox

Postby khalilquza » Sun Mar 03, 2019 10:04 am

Hello Zimbra

i have an issue with Viewing email with Firefox , by conversation

all of my clients report that they cant see the conversation as usual , after i do that last update

Chrome users works normal

any ideas , or it will be fixed in coming patch


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pup_seba
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Re: Viewing email with Firefox

Postby pup_seba » Sun Mar 03, 2019 11:47 am

Hi,

Which version of Zimbra, Firefox and Chrome are you using? After you did last update of what? your Zimbra or your clients browsers?

There are a couple of bugs and fixes flying around these days related to visualization, but they only apply to certain versions...
khalilquza
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Re: Viewing email with Firefox

Postby khalilquza » Sun Mar 03, 2019 12:41 pm

Hello pup_seba



Zimbra Release 8.8.11.GA.3737.UBUNTU16.64 UBUNTU16_64 FOSS edition, Patch 8.8.11_P3 mta.

Firefox 65.0.2

Chrome Version 72.0.3626.121 (Official Build)
McGregor
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Re: Viewing email with Firefox

Postby McGregor » Sun Mar 03, 2019 1:14 pm

Same issue here.

Zimbra 8.8.11_GA_3780 (build 20190221131941)

Firefox 65.0.1
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pup_seba
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Re: Viewing email with Firefox

Postby pup_seba » Sun Mar 03, 2019 2:29 pm

Ok. I can confirm that with 8.8.11p2 is working fine, but both of you are using p3 so it looks like a new problem with latest release. Did you see this post from Mark? viewtopic.php?f=13&t=65732

Could you describe what "can't see the conversation as usual" is so we better understand the symptoms? Or even better, if you are paying customers, maybe opening a support ticket?
McGregor
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Re: Viewing email with Firefox

Postby McGregor » Sun Mar 03, 2019 3:35 pm

Look at the first line of the first message in this email thread, only half off the line is visible and there is no way to expand it.
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pup_seba
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Re: Viewing email with Firefox

Postby pup_seba » Sun Mar 03, 2019 3:39 pm

looks like a bug indeed but I can't find any bug fix or release note reference for it.

If you have Zimbra support, could you file a support ticket? I'll try to verify with some collegues if this is happening to them too, but this confirmation will have to wait until tuesday night (cest).
McGregor
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Re: Viewing email with Firefox

Postby McGregor » Sun Mar 03, 2019 3:51 pm

I don't have support, I'm using the FOSS version.

Not a big issue as we can read the message by opening it or using a different browser than Firefox.

Thank you.
khalilquza
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Re: Viewing email with Firefox

Postby khalilquza » Sun Mar 03, 2019 7:32 pm

I think this is a major problem , not only for none network edition ,must be a solution's for both
lfasci
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Re: Viewing email with Firefox

Postby lfasci » Mon Mar 04, 2019 11:27 am

In the file /opt/zimbra/jetty/webapps/zimbra/js/MailCore_all.js I changed row 15278 from

height += 20;

to

height = "auto";

Then I ran the following commands

su - zimbra
cd /opt/zimbra/jetty/webapps/zimbra/js/
rm MailCore_all.js.zgz
cp MailCore_all.js MailCore_all.js_tmp
gzip -S .zgz MailCore_all.js
cp MailCore_all.js_tmp MailCore_all.js
chown zimbra:zimbra MailCore_all*

zmmailboxdctl restart

I cleared th Firefox cache, the webmail is now working on my server.

I did this based on th comment:
//see bug 56899 - if the body has height such as 100% or 94%, it causes a problem in FF in calcualting the iframe height. Make sure the height is clear.

I hope zimbra dev team will add more information or release a better fix.

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