Zimbra Admin Console getting a blank screen

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neutronscott
Posts: 28
Joined: Fri Jun 09, 2017 2:05 pm

Re: Zimbra Admin Console getting a blank screen

Postby neutronscott » Fri Jan 03, 2020 5:19 pm

Developer Tools is function of web browser for troubleshooting pages. Might show which is error. Have you first tried clearing all cache or using incognito mode?


kyiu
Posts: 16
Joined: Fri Mar 08, 2019 4:06 pm

Re: Zimbra Admin Console getting a blank screen

Postby kyiu » Mon Jan 06, 2020 1:39 am

I've turned on the code review <ctrl+Sht+j>.....and I got these info. I've no experience with web coding. Can you help?

Admin_all.js.zgz?v=180223154940:2136 Uncaught TypeError: Cannot read property 'toLowerCase' of undefined
at Admin_all.js.zgz?v=180223154940:2136
(anonymous) @ Admin_all.js.zgz?v=180223154940:2136
(index):2312 Exception in launch(): undefined
launch @ (index):2312
(index):2312 Exception in launch(): undefined
launch @ (index):2312
closure @ Ajax_all.js.zgz?v=180223154940:105
load (async)
AjxCore._setupListener @ Ajax_all.js.zgz?v=180223154940:85
AjxCore._getListenerStruct @ Ajax_all.js.zgz?v=180223154940:75
AjxCore.addListener @ Ajax_all.js.zgz?v=180223154940:20
AjxCore.addOnloadListener @ Ajax_all.js.zgz?v=180223154940:122
(anonymous) @ (index):2343
4294(index):2312 Exception in launch(): undefined
launch @ (index):2312
(anonymous) @ (index):2337
setInterval (async)
(anonymous) @ (index):2335
kyiu
Posts: 16
Joined: Fri Mar 08, 2019 4:06 pm

Re: Zimbra Admin Console getting a blank screen

Postby kyiu » Mon Jan 06, 2020 2:22 am

Btw, I'm pretty sure is the problem is on server. The blank page happen on all the machines I've tried. All browsers Chrome, firefox, IE etc.
neutronscott
Posts: 28
Joined: Fri Jun 09, 2017 2:05 pm

Re: Zimbra Admin Console getting a blank screen

Postby neutronscott » Mon Jan 06, 2020 2:44 am

You can probably try refreshing the files by reinstall of zimbra-mbox-admin-console-war package. I recommend trying it on the test install first of course..
kyiu
Posts: 16
Joined: Fri Mar 08, 2019 4:06 pm

Re: Zimbra Admin Console getting a blank screen

Postby kyiu » Mon Jan 06, 2020 4:11 pm

Thanks for the info...can you give me the command details to reinstall zimbra-mbox-admin-console-war package. I don't think yum will do that for me.
kyiu
Posts: 16
Joined: Fri Mar 08, 2019 4:06 pm

Re: Zimbra Admin Console getting a blank screen

Postby kyiu » Tue Jan 07, 2020 5:36 pm

I'll try...then let you know, thanks
kyiu
Posts: 16
Joined: Fri Mar 08, 2019 4:06 pm

Re: Zimbra Admin Console getting a blank screen

Postby kyiu » Wed Mar 18, 2020 2:53 pm

I'm trying to reinstall "zimbra-mbox-admin-console-was". Researching on the server, I can't locate the package anywhere. Not sure where to begin.
There is an urgency to fix this problem as I needed the admin console to renew the ssl certificate. Please help :roll:

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