Zimbra Crashing

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glenn_btn
Posts: 31
Joined: Tue Jun 07, 2016 8:43 am

Zimbra Crashing

Postby glenn_btn » Thu May 02, 2019 8:31 am

Hi All

In the last couple of days the Zimbra box has stopped responding and when checking some of the services are not running. Nothing has physically changed on the box so can rule that out and digging in the logs at the 2 approx times it has stopped I see

Executed: /opt/zimbra/bin/zmamavisdctl status norewrite returned 1 (47 - 13) (0.06 sec)
stale pid 10393 found in /opt/zimbra/log/zmmailboxd_manager.pid: No such process
assuming no other instance is running
file /opt/zimbra/log/zmmailboxd.pid does not exist
assuming no other instance is running
no manager process is running

This at the time is the stars of the services

amavis Stopped
amavisd is running.
amavisd-mc is not running.
antispam Stopped
zmamavisdctl is not running
antivirus Stopped
zmamavisdctl is not running
dnscache Running
ldap Running
logger Stopped
zmlogswatchctl is not running
mailbox Stopped
zmmailboxdctl is not running.
mta Running
opendkim Running
service webapp Stopped
zmmailboxdctl is not running.
snmp Stopped
zmswatch is not running.
spell Running
stats Stopped
zimbra webapp Stopped
zmmailboxdctl is not running.
zimbraAdmin webapp Stopped
zmmailboxdctl is not running.
zimlet webapp Stopped
zmmailboxdctl is not running.
zmconfigd Running

This then seems to repeat in the zimbra.log until the box is bounced and then it's back to normal. I am a little unsure what the issue is or where to start so any advise here would be good. We are due to build a new 1 in the coming months but need to get this fixed in the meantime. We are running 8.6.0_GA_1200 on Ubuntu 14.04

Thanks

Glenn


glenn_btn
Posts: 31
Joined: Tue Jun 07, 2016 8:43 am

Re: Zimbra Crashing

Postby glenn_btn » Fri May 03, 2019 9:56 am

Is no one able to advise here? It seem to eb happening every 12 hours or some and have tried juts a reboot and a full shutdown and power on again.

Thanks

Glenn
Klug
Elite member
Elite member
Posts: 2367
Joined: Mon Dec 16, 2013 11:35 am
Contact:

Re: Zimbra Crashing

Postby Klug » Fri May 03, 2019 10:26 am

Your server might be compromised.
It's not patched against the last XXE, you should look at the sticky thread about it in this sub-forum.

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