Duplicated messages in thread view

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vladsol
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Joined: Thu Apr 06, 2017 1:00 pm

Duplicated messages in thread view

Postby vladsol » Tue May 07, 2019 1:25 pm

ZCS version: Zimbra 8.8.12_GA_3794

When sending e-mail to a distribution list that i belongs too, in thread view, i see two (duplicated) messages - one from "sent" folder, and other - from inbox (originated for distribution list).
Is it possible to (somehow) filter out the duplicated e-mails in thread view?


vladsol
Posts: 20
Joined: Thu Apr 06, 2017 1:00 pm

Re: Duplicated messages in thread view

Postby vladsol » Tue Jul 23, 2019 8:55 am

Any suggestions? :)
vladsol
Posts: 20
Joined: Thu Apr 06, 2017 1:00 pm

Re: Duplicated messages in thread view

Postby vladsol » Tue Jul 23, 2019 10:26 am

If the text description is not sufficiently informative, there is a video:
https://www.youtube.com/watch?v=E2usDbUwo2s
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DualBoot
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ZCS/ZD Version: ZCS FLOSS - 8.7.11 Mutli servers

Re: Duplicated messages in thread view

Postby DualBoot » Mon Jul 29, 2019 1:18 pm

Hello,

What you get is normal behavior. If you do not want to see it change your the sorting view from conversation to mail.
You set it by folder mail.

Regards,
vladsol
Posts: 20
Joined: Thu Apr 06, 2017 1:00 pm

Re: Duplicated messages in thread view

Postby vladsol » Mon Jul 29, 2019 1:37 pm

DualBoot wrote:Hello,

What you get is normal behavior. If you do not want to see it change your the sorting view from conversation to mail.
You set it by folder mail.

Regards,


Do you really think this is normal?

I don't thins ko, and users in my office too :(
In desktop clients (Outlook, Thunderbird) there is no such issue (with threaded\conversations view).
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DualBoot
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Re: Duplicated messages in thread view

Postby DualBoot » Mon Jul 29, 2019 2:31 pm

Yes I think it is normal.
In conversation view you have in the same folder when you expand the conversation the mail the user sent and the mail the user received.
If user A sent mail to a distribution is belonged to, so he should have the mail he have sent and the mail he have received. Only the icon and the source
of the two mails are different.

That the way it works.
vladsol
Posts: 20
Joined: Thu Apr 06, 2017 1:00 pm

Re: Duplicated messages in thread view

Postby vladsol » Mon Jul 29, 2019 2:40 pm

In terms of message delivery, yes, that’s right.
In terms of convenience, no. Why desktop email clients don't show that duplicated such messages? :) Are they less comfortable?

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