Zimbra Talk license

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wodel
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Joined: Sat Sep 13, 2014 12:24 am

Zimbra Talk license

Postby wodel » Wed May 29, 2019 11:00 pm

Hi,

We recently purchased a Zimbra Network license. we are using Zimbra NE 8.8.12 GA 3794 on CentOS7

The license was installed and activated.

The license contains : Voice accounts limit : 10
Yet on the Zimbra Talk tab we have : No valid Zimbra Talk license found.
And in Zimbra Network Modules : Talk is unlicensed.

I don't understand? and before opening a case with the support, could someone explain : do we have 10 licenses for Talk or not? and if yes why can't we use them?

Any help will be appreciated.

Regards.


phoenix
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Re: Zimbra Talk license

Postby phoenix » Fri May 31, 2019 7:34 am

I have a recollection that the Talk feature needs a licence, although I could be wrong but see here: https://blog.zimbra.com/2018/04/zimbra-talk-v2-what-to-know/
Regards

Bill

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dapa6
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Joined: Fri Jun 08, 2018 3:51 pm
Location: Italia

Re: Zimbra Talk license

Postby dapa6 » Sun Jun 02, 2019 12:45 pm

Hi,

yes a license is needed to enable Talk feature, you can purhcase 25 users at a time.

However I have a similar issues, bought and installed talk license but after updating to 8.8.11 P4 the same message appears:

On the Zimbra Talk tab we have : No valid Zimbra Talk license found.
In Zimbra Network Modules : Talk is unlicensed.

Already openend a support case with no solution at the moment.

Any advice ?
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fs.schmidt
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Re: Zimbra Talk license

Postby fs.schmidt » Sun Jun 02, 2019 9:24 pm

dapa6 wrote:Hi,

yes a license is needed to enable Talk feature, you can purhcase 25 users at a time.

However I have a similar issues, bought and installed talk license but after updating to 8.8.11 P4 the same message appears:

On the Zimbra Talk tab we have : No valid Zimbra Talk license found.
In Zimbra Network Modules : Talk is unlicensed.

Already openend a support case with no solution at the moment.

Any advice ?


Hi,

You have to request a new license file (just a new XML. You won't have to pay for this of course), but please try to run "zmprov fc license" to check if this solves your issue.

Best regards.
dapa6
Posts: 14
Joined: Fri Jun 08, 2018 3:51 pm
Location: Italia

Re: Zimbra Talk license

Postby dapa6 » Sun Jun 02, 2019 10:04 pm

Hi,

I already have the new xml license file which includes the ZTalkAccountsLimit attribute.

Tried the command "zmprov fc license" but with no success.

If I issue the command "zmlicense -p" it right gives the "ZTalkAccountsLimit" attribute.

Thanks.

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