Web interface not loading after credentials - not related to Zmswatch

[Marcosebas]

Dear All,

Please, I need some help. First of all my ZImbra version is 8.6.0_P14 and the issue is not related to the problems of zmswatch. Zmswatch and Zmswatch.sh do not exist on my server , neither the crontab has been modified.

I am facing an issue, the GUI is loading in order to insert the credentials, however, after inserting the credentials the AJAX interface is not loading and is staying in blank or after refreshing the page after some times appears the loading page. HTML version opens sometimes but is not loading any messages neither folders inside.

IMPORTANT: The Admin interface is working properly









The HTML version of the WebUI is charging like this:



I updated the keys of the servers with szmsshkeygen and zmupdateauthkeys. All services are running.

In the logs after entering the credentials I only get this:

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[root@mailbox8 /]# tail -f /opt/zimbra/log/mailbox.log | grep prueba2012
2019-06-11 11:21:17,989 INFO  [qtp509886383-248:http://127.0.0.1:80/service/soap/AuthRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] soap - AuthRequest elapsed=4
2019-06-11 11:21:17,997 INFO  [qtp509886383-246:http://127.0.0.1:80/service/soap/GetInfoRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] soap - GetInfoRequest elapsed=3
2019-06-11 11:21:18,015 INFO  [qtp509886383-252:http://127.0.0.1:80/service/soap/AuthRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] soap - AuthRequest elapsed=1
2019-06-11 11:21:18,021 INFO  [qtp509886383-246:http://127.0.0.1:80/service/soap/GetInfoRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] soap - GetInfoRequest elapsed=1
2019-06-11 11:21:18,118 INFO  [qtp509886383-252:http://127.0.0.1:80/service/soap/AuthRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] soap - AuthRequest elapsed=1
2019-06-11 11:21:18,123 INFO  [qtp509886383-246:http://127.0.0.1:80/service/soap/GetFolderRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] SoapEngine - handler exception
2019-06-11 11:21:18,123 INFO  [qtp509886383-246:http://127.0.0.1:80/service/soap/GetFolderRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] soap - GetFolderRequest elapsed=0


Connecting to the client from the CLI shows this output

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[zimbra@mailbox8 ~]$ curl -v http://localhost:80
* About to connect() to localhost port 80 (#0)
*   Trying 127.0.0.1... connected
* Connected to localhost (127.0.0.1) port 80 (#0)
> GET / HTTP/1.1
> User-Agent: curl/7.19.7 (x86_64-redhat-linux-gnu) libcurl/7.19.7 NSS/3.15.3 zlib/1.2.3 libidn/1.18 libssh2/1.4.2
> Host: localhost
> Accept: */*
>
< HTTP/1.1 302 Found
< Date: Tue, 11 Jun 2019 17:28:39 GMT
< Expires: Tue, 24 Jan 2000 20:46:50 GMT
< Cache-Control: no-store, no-cache, must-revalidate, max-age=0
< Pragma: no-cache
< X-Frame-Options: SAMEORIGIN
< Content-Type: text/html; charset=UTF-8
< Content-Language: en-US
< Location: https://localhost/?zinitmode=http
< Content-Length: 0
<
* Connection #0 to host localhost left intact
* Closing connection #0


What can I do to find the error? Please, your help I am unable to find a cause for this problem.

[Marcosebas]

The origin of this problem was because a new administrator deleted some admin accounts using the Admin web interface. I guess some of that accounts could be those that integrate the mailbox and LDAP that are created when you install the cores. i am only guessing. However, after he deleted this accounts the zmconfigd stop working. We had to restart the server and the zmconfigd came up. Moreover the problem with the User Web Interface started.

[Marcosebas]

I have read multiple threads and wikis of possible causes. None of them fit nor the solutions work. Please, anyones help would be much appreciated.

[Marcosebas]

Please, anyone could help me with any guess on how to determine the cause of the problem?????

[Marcosebas]

The audit.log displays only this when I try to log in.

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[zimbra@mailbox8 log]$ tail -f audit.log | grep prueba2012

2019-06-11 15:51:24,527 INFO [qtp509886383-366:http://127.0.0.1:80/service/soap/AuthRequest] [name=prueba2012@ejercito.mil.ec;oip=201.219.50.223;ua=zclient/8.6.0_GA_1153;] security - cmd=Auth; account=prueba2012@ejercito.mil.ec; protocol=soap;

I can't find the error in the system.

[jaca_sv]

Hello

Did you try these steps? (as root)

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cd /opt/zimbra/mailboxd
find webapps -type d -exec chmod 0755 {} \;
find webapps -type f -exec chmod 0644 {} \;