Error while transfering/sending mail

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Polar
Posts: 1
Joined: Fri Nov 29, 2019 10:26 am

Error while transfering/sending mail

Postby Polar » Fri Nov 29, 2019 10:38 am

Hi everyone,
One of our user gettin sometimes a "popup" while using webmail zimbra.
I can't figure from where it come from since its the only person to get this error.
Here the error message :

Code: Select all

method:   [unknown]
msg:   system failure: switching open conversation association for item 9361
code:   service.FAILURE
detail:   soap:Receiver
trace:   qtp60830820-198335:1574866379114:b2d86c753629f4fa
request:   

Body: {
  SendMsgRequest: {
    _jsns: "urn:zimbraMail",
    m: {
      attach: {
        mp: [
          // [0]:
          {
            mid: "9361",
            part: "2"
           }
         ]
       },
      e: [
        // [0]:
        {
          a: "#####",
          p: "#####",
          t: "t"
         },
        // [1]:
        {
          a: "######",
          p: "#####",
          t: "f"
         }
       ],
      idnt: "130c7063-62e0-4356-9351-b411d45f73a5",
      irt: {
        _content: "<116449582.472786.1573568765904.JavaMail.open-xchange@opme11oxm28nd1."###.###.##>"
       },
      mp: [
        // [0]:
        {
          ct: "multipart/alternative",
          mp: [
            // [0]:
            {
              content: {
                _content: "###### ,
"
               },
              ct: "text/plain"
             },
            // [1]:
            {
              content: {
                _content: ";"
               },
              ct: "text/html"
             }
           ]
         }
       ],
      origid: "9361",
      rt: "w",
      su: {
        _content: "#####"
       }
     },
    suid: 1574866378078
   }
 },
Header: {
  context: {
    _jsns: "urn:zimbra",
    account: {
      _content: "########",
      by: "name"
     },
    authToken: "(removed)",
    csrfToken: "0_d6cc122243623f334b6aacf40e7#######065e",
    notify: {
      seq: 12
     },
    session: {
      _content: 115468,
      id: 115468
     },
    userAgent: {
      name: "ZimbraWebClient - FF70 (Win)",
      version: "8.8.9_GA_3744"
     }
   }
 }


Someone have any clue from where it can come ?
Thanks in advance


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