Unknown command sent to server. ZxChatRequest

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
davidkillingsworth
Outstanding Member
Outstanding Member
Posts: 220
Joined: Sat Sep 13, 2014 2:26 am
ZCS/ZD Version: 8.8.15.GA.3829.UBUNTU14.64 -Patch 1

Re: Unknown command sent to server. ZxChatRequest

Postby davidkillingsworth » Tue Feb 25, 2020 7:19 pm

PavanLinux wrote:Confirmed that 8.8.15 chat issue resolved with below step which is provided by above thread. Thank you

# mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
# cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
# su - zimbra
$ zmmailboxdctl restart

If chat zimlet is disabled then enable Chat Zimlet from Admin Console > Configure > Zimlets > com_zimbra_open_chat <toggle>
Login to user mailbox using Zimbra web client and you will see chat window on right hand side.

Thank you!


AGAIN, we are hit with these type of issues that require hacks to get a server working normally when doing minor upgrades. Total lack of QA testing on Zimbra's part.

I got this problem when upgrading from 8.8.15 Patch2 to 8.8.15 Patch7

This fix doesn't work if you don't have zimbra drive installed.

Code: Select all

david@zimbra:~$ cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
cp: cannot stat ‘/opt/zimbra/lib/ext/zimbradrive/zal.jar’: No such file or directory


dparker
Posts: 5
Joined: Wed Dec 06, 2017 4:34 pm
ZCS/ZD Version: 8.8.15.GA.3869.UBUNTU16.64

Re: Unknown command sent to server. ZxChatRequest

Postby dparker » Wed Mar 11, 2020 9:18 pm

rport wrote:Just posted this in another thread about zimbra chat. Perhaps this will help too:

mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart


rp0rt


Wow, this just worked for me. Thank you!
davidkillingsworth
Outstanding Member
Outstanding Member
Posts: 220
Joined: Sat Sep 13, 2014 2:26 am
ZCS/ZD Version: 8.8.15.GA.3829.UBUNTU14.64 -Patch 1

Re: Unknown command sent to server. ZxChatRequest

Postby davidkillingsworth » Thu Mar 12, 2020 4:59 am

Does anyone know if this is fixed in Patch 8?
ksuvakin
Posts: 1
Joined: Mon Mar 23, 2020 7:14 am

Re: Unknown command sent to server. ZxChatRequest

Postby ksuvakin » Mon Mar 23, 2020 7:16 am

rport wrote:Just posted this in another thread about zimbra chat. Perhaps this will help too:

mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart


rp0rt


Thank you, after applying chat works (ZCS-8.8.15-GA-3869 @ ubuntu 18.04).
bisi
Posts: 13
Joined: Sat Sep 13, 2014 2:43 am
ZCS/ZD Version: many different versions from 6.x up

Re: Unknown command sent to server. ZxChatRequest

Postby bisi » Thu Mar 26, 2020 6:11 pm

Note that we were *not using* zxchat, so this is definitely not a general solution. You might want to just "toggle status" to 'disabled', and see if that fixes it.

I have solved this by navigating to:

Code: Select all

home-configure-zimlets

right click on:

Code: Select all

com_zextras_chat_open

choose "undeploy"
sergiomb
Posts: 8
Joined: Sat Feb 01, 2020 4:10 am

Re: Unknown command sent to server. ZxChatRequest

Postby sergiomb » Fri Apr 10, 2020 7:46 am

PavanLinux wrote:Confirmed that 8.8.15 chat issue resolved with below step which is provided by above thread. Thank you

# mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
# cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
# su - zimbra
$ zmmailboxdctl restart

If chat zimlet is disabled then enable Chat Zimlet from Admin Console > Configure > Zimlets > com_zimbra_open_chat <toggle>
Login to user mailbox using Zimbra web client and you will see chat window on right hand side.

Thank you!


I also confirm it , after upgrade from 8.8.12 to 8.8.15, appears the "error zxchatrequest 500 server error unknown document " and this script solve it
klausneil
Posts: 3
Joined: Tue Mar 24, 2020 10:35 pm

Re: Unknown command sent to server. ZxChatRequest

Postby klausneil » Wed Apr 22, 2020 7:55 pm

Hi, i follow this steps:

rport wrote:Just posted this in another thread about zimbra chat. Perhaps this will help too:
mv /opt/zimbra/lib/ext/openchat/zal.jar /tmp
cp -rp /opt/zimbra/lib/ext/zimbradrive/zal.jar /opt/zimbra/lib/ext/openchat/zal.jar
su - zimbra
zmmailboxdctl restart
rp0rt


But when restart the service i see that not appear the error and also the chat board

01.png
01.png (27.77 KiB) Viewed 1997 times


02.png
02.png (142.16 KiB) Viewed 1997 times


03.png
03.png (113.18 KiB) Viewed 1997 times


04.png
04.png (63.59 KiB) Viewed 1997 times


Please i need your help.
Darkhalf
Posts: 6
Joined: Sat May 25, 2019 10:05 am

Re: Unknown command sent to server. ZxChatRequest

Postby Darkhalf » Sat May 02, 2020 3:45 pm

Thanks a lot. Works for me Perfectly. Zimbra 8.8.15
klausneil
Posts: 3
Joined: Tue Mar 24, 2020 10:35 pm

Re: Unknown command sent to server. ZxChatRequest

Postby klausneil » Sat May 02, 2020 5:21 pm

Yes, this work i clear the cache of google and appear all. Thanks.
davidkillingsworth
Outstanding Member
Outstanding Member
Posts: 220
Joined: Sat Sep 13, 2014 2:26 am
ZCS/ZD Version: 8.8.15.GA.3829.UBUNTU14.64 -Patch 1

Re: Unknown command sent to server. ZxChatRequest

Postby davidkillingsworth » Tue Aug 11, 2020 4:28 pm

I recently upgraded from 8.8.15 P7 to P12 and this issue has been fixed by Zimbra developers.

I can now enable the Zimbra Chat zimlet and our users are able to see a chat panel and it's working.

Return to “Administrators”

Who is online

Users browsing this forum: No registered users and 15 guests