Suddenly cannot login as admin

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zim_mike
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SOLVED Re: Suddenly cannot login as admin

Postby zim_mike » Fri Jun 12, 2020 10:59 pm

I re-activated the account, changed the password again and still the same.
Last edited by zim_mike on Sat Jun 13, 2020 1:21 am, edited 1 time in total.


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L. Mark Stone
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Re: Suddenly cannot login as admin

Postby L. Mark Stone » Fri Jun 12, 2020 11:06 pm

zim_mike wrote:I recently made policy changes to the passwords requirements and forced a 90 day change.
I have access to all email accounts but not the administrator ones. Is it possible it's something to do with the passwords?


Why not just create a new Global Admin account for the moment, so you can manage the system via the Admin Console?
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Re: Suddenly cannot login as admin

Postby zim_mike » Fri Jun 12, 2020 11:15 pm

Good idea. Let me try that. I'll have to dig up info on how to go about it and will report back.
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Re: Suddenly cannot login as admin

Postby zim_mike » Fri Jun 12, 2020 11:20 pm

Same exact thing. Same error in the log.
The account status shows as active, it's not locked out but will be if I keep trying it.
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L. Mark Stone
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Re: Suddenly cannot login as admin

Postby L. Mark Stone » Fri Jun 12, 2020 11:49 pm

zim_mike wrote:Same exact thing. Same error in the log.
The account status shows as active, it's not locked out but will be if I keep trying it.



Please document the commands you ran to make the password policy changes.
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Re: Suddenly cannot login as admin

Postby zim_mike » Sat Jun 13, 2020 12:02 am

I did it from the GUI.
All I did was set force change in 90 days and changed one or two of the minimum requirements of special chars to 1.
Pretty straight forward that I recall.
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Re: Suddenly cannot login as admin

Postby zim_mike » Sat Jun 13, 2020 1:14 am

Fixed.

For some reason, changing the password requirement messed up both administrator accounts.
Both those accounts had a strong mix of alphanumeric and special characters. Once I changed the password to alphanumeric only, I was able to get in.

So basically, special characters were no longer allowed once I made the changes. This is what it looked like and I left it this way. If a password has special chars, that account won't be able to get in.

2020-06-12_180855.png
2020-06-12_180855.png (6.04 KiB) Viewed 1430 times


Makes no sense to me. I want users to use alphanumeric, upper, lower and special chars in their passwords.
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Re: Suddenly cannot login as admin

Postby zim_mike » Sun Jun 14, 2020 11:53 pm

BTW, thanks for trying to help me. It is appreciated.

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