After “apt-get upgrade” web access showing “A network service error has occurred”

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IbizaSteve
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Joined: Sun Feb 14, 2021 11:46 am

After “apt-get upgrade” web access showing “A network service error has occurred”

Postby IbizaSteve » Sun Feb 14, 2021 12:12 pm

Hi Everyone,

I am new to Zimbra and I set up Zimbra 9 a week ago and now have a dozen mailboxes on it.

Yesterday I ran “apt-get upgrade” on Ubuntu 18 with Zimbra shutdown. I have since read that it is important to keep LPAD running during this process.

The upgrade caused the following actions to occur:

Code: Select all

The following packages will be upgraded:
  ca-certificates friendly-recovery libldap-2.4-2 libldap-common
4 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.


Afterwards the upgrade, “zmcontrol start” works, and “zmcontol status” shows all services running, however Zimbra is not accepting emails through SMTP and it is not possible sign in using the web app, with the following error message showing after trying to log in:
“A network service error has occurred”.

The error in mailbox.log is shown below.

I would really appreciate any help in how I should rectify this problem.


Code: Select all

The mailbox.log shows the following message:
2021-02-14 12:31:33,986 WARN  [qtp366590980-1649:https://zmail.valorwp1.com/] [] webclient - system failure: error while proxying request to target server: Service Unavailable
com.zimbra.common.service.ServiceException: system failure: error while proxying request to target server: Service Unavailable
ExceptionId:qtp366590980-1649:https://zmail.valorwp1.com/:1613302293986:f09e79ff73713277
Code:service.FAILURE


Klug
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Re: After “apt-get upgrade” web access showing “A network service error has occurred”

Postby Klug » Sun Feb 14, 2021 4:36 pm

Does "zmcontrol status" show everything is correctly running after a "zmcontrol restart"?

What does "lsof -i" show (run as root)?
IbizaSteve
Posts: 3
Joined: Sun Feb 14, 2021 11:46 am

Re: After “apt-get upgrade” web access showing “A network service error has occurred”

Postby IbizaSteve » Sun Feb 14, 2021 7:13 pm

Hi, thanks for the reply.

After doing a "zmcontrol restart" and then checking "zmcontrol status" everything is showing as running correctly:

Code: Select all

   amavis                  Running
   antispam                Running
   antivirus               Running
   dnscache                Running
   ldap                    Running
   logger                  Running
   mailbox                 Running
   memcached               Running
   mta                     Running
   opendkim                Running
   proxy                   Running
   service webapp          Running
   snmp                    Running
   spell                   Running
   stats                   Running
   zimbra webapp           Running
   zimbraAdmin webapp      Running
   zimlet webapp           Running
   zmconfigd               Running


and "lsof -i" shows:

Code: Select all

zimbra@zmail:~$ lsof -i
COMMAND     PID   USER   FD   TYPE  DEVICE SIZE/OFF NODE NAME
java       4045 zimbra  145u  IPv4 3515485      0t0  UDP *:52015
java       4045 zimbra  147u  IPv4 3545461      0t0  TCP localhost:7171 (LISTEN)
java       4045 zimbra  149u  IPv4 3513194      0t0  TCP vmi444205.contaboserver.net:38630->vmi444205.contaboserver.net:ldap (ESTABLISHED)
java       4045 zimbra  150u  IPv4 3516560      0t0  TCP vmi444205.contaboserver.net:38632->vmi444205.contaboserver.net:ldap (ESTABLISHED)
java       4045 zimbra  152u  IPv4 3517550      0t0  TCP vmi444205.contaboserver.net:38634->vmi444205.contaboserver.net:ldap (ESTABLISHED)
java       4045 zimbra  154u  IPv4 3555694      0t0  TCP vmi444205.contaboserver.net:38740->vmi444205.contaboserver.net:ldap (ESTABLISHED)
mysqld     6108 zimbra   17u  IPv4 3548065      0t0  TCP localhost:7306 (LISTEN)
zmlogger:  6113 zimbra    3u  IPv4 3548018      0t0  TCP localhost:10663 (LISTEN)
memcached  6863 zimbra   26u  IPv4 3549394      0t0  TCP *:11211 (LISTEN)
memcached  6863 zimbra   27u  IPv6 3549395      0t0  TCP *:11211 (LISTEN)
memcached  6863 zimbra   28u  IPv4 3550521      0t0  TCP vmi444205.contaboserver.net:11211->vmi444205.contaboserver.net:36014 (ESTABLISHED)
memcached  6863 zimbra   29u  IPv4 3550523      0t0  TCP vmi444205.contaboserver.net:11211->vmi444205.contaboserver.net:36016 (ESTABLISHED)
memcached  6863 zimbra   30u  IPv4 3550524      0t0  TCP vmi444205.contaboserver.net:11211->vmi444205.contaboserver.net:36018 (ESTABLISHED)
memcached  6863 zimbra   31u  IPv4 3550525      0t0  TCP vmi444205.contaboserver.net:11211->vmi444205.contaboserver.net:36020 (ESTABLISHED)
nginx      6955 zimbra    6u  IPv4 3550505      0t0  TCP *:imap2 (LISTEN)
nginx      6955 zimbra    7u  IPv4 3550506      0t0  TCP *:imaps (LISTEN)
nginx      6955 zimbra    8u  IPv4 3550507      0t0  TCP *:pop3 (LISTEN)
nginx      6955 zimbra    9u  IPv4 3550508      0t0  TCP *:pop3s (LISTEN)
nginx      6955 zimbra   10u  IPv4 3550509      0t0  TCP *:http (LISTEN)
nginx      6955 zimbra   11u  IPv4 3550510      0t0  TCP *:https (LISTEN)
nginx      6955 zimbra   14u  IPv4 3550522      0t0  TCP vmi444205.contaboserver.net:36016->vmi444205.contaboserver.net:11211 (ESTABLISHED)
nginx      6956 zimbra    6u  IPv4 3550505      0t0  TCP *:imap2 (LISTEN)
nginx      6956 zimbra    7u  IPv4 3550506      0t0  TCP *:imaps (LISTEN)
nginx      6956 zimbra    8u  IPv4 3550507      0t0  TCP *:pop3 (LISTEN)
nginx      6956 zimbra    9u  IPv4 3550508      0t0  TCP *:pop3s (LISTEN)
nginx      6956 zimbra   10u  IPv4 3550509      0t0  TCP *:http (LISTEN)
nginx      6956 zimbra   11u  IPv4 3550510      0t0  TCP *:https (LISTEN)
nginx      6956 zimbra   16u  IPv4 3552527      0t0  TCP vmi444205.contaboserver.net:36018->vmi444205.contaboserver.net:11211 (ESTABLISHED)
nginx      6957 zimbra    6u  IPv4 3550505      0t0  TCP *:imap2 (LISTEN)
nginx      6957 zimbra    7u  IPv4 3550506      0t0  TCP *:imaps (LISTEN)
nginx      6957 zimbra    8u  IPv4 3550507      0t0  TCP *:pop3 (LISTEN)
nginx      6957 zimbra    9u  IPv4 3550508      0t0  TCP *:pop3s (LISTEN)
nginx      6957 zimbra   10u  IPv4 3550509      0t0  TCP *:http (LISTEN)
nginx      6957 zimbra   11u  IPv4 3550510      0t0  TCP *:https (LISTEN)
nginx      6957 zimbra   18u  IPv4 3552528      0t0  TCP vmi444205.contaboserver.net:36020->vmi444205.contaboserver.net:11211 (ESTABLISHED)
nginx      6958 zimbra    6u  IPv4 3550505      0t0  TCP *:imap2 (LISTEN)
nginx      6958 zimbra    7u  IPv4 3550506      0t0  TCP *:imaps (LISTEN)
nginx      6958 zimbra    8u  IPv4 3550507      0t0  TCP *:pop3 (LISTEN)
nginx      6958 zimbra    9u  IPv4 3550508      0t0  TCP *:pop3s (LISTEN)
nginx      6958 zimbra   10u  IPv4 3550509      0t0  TCP *:http (LISTEN)
nginx      6958 zimbra   11u  IPv4 3550510      0t0  TCP *:https (LISTEN)
nginx      6958 zimbra   12u  IPv4 3583045      0t0  TCP vmi444205.contaboserver.net:https->5.59.60.29:20435 (ESTABLISHED)
nginx      6958 zimbra   20u  IPv4 3550520      0t0  TCP vmi444205.contaboserver.net:36014->vmi444205.contaboserver.net:11211 (ESTABLISHED)
amavis-se  7038 zimbra   12u  IPv4 3549975      0t0  TCP localhost:23232 (LISTEN)
amavis-se  7038 zimbra   13u  IPv4 3553336      0t0  TCP localhost:23232->localhost:51002 (ESTABLISHED)
amavis-se  7038 zimbra   14u  IPv4 3553337      0t0  TCP localhost:23232->localhost:51004 (ESTABLISHED)
amavis-se  7041 zimbra   11u  IPv4 3552667      0t0  TCP localhost:51004->localhost:23232 (ESTABLISHED)
amavis-se  7042 zimbra   11u  IPv4 3551778      0t0  TCP localhost:23233 (LISTEN)
amavis-se  7042 zimbra   12u  IPv4 3552666      0t0  TCP localhost:51002->localhost:23232 (ESTABLISHED)
/opt/zimb  7559 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7559 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7559 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7680 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7680 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7680 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7680 zimbra   19u  IPv4 3562905      0t0  TCP vmi444205.contaboserver.net:38780->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7680 zimbra   20u  IPv4 3563098      0t0  UDP localhost:61770->localhost:domain
/opt/zimb  7681 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7681 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7681 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7681 zimbra   19u  IPv4 3562833      0t0  TCP vmi444205.contaboserver.net:38772->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7681 zimbra   20u  IPv4 3563800      0t0  UDP localhost:15160->localhost:domain
/opt/zimb  7681 zimbra   21u  IPv4 3573409      0t0  TCP localhost:33878->localhost:10025 (ESTABLISHED)
/opt/zimb  7682 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7682 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7682 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7682 zimbra   19u  IPv4 3559039      0t0  TCP vmi444205.contaboserver.net:38776->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7682 zimbra   20u  IPv4 3562209      0t0  UDP localhost:44764->localhost:domain
/opt/zimb  7683 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7683 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7683 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7683 zimbra   19u  IPv4 3564876      0t0  TCP vmi444205.contaboserver.net:38808->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7683 zimbra   20u  IPv4 3564251      0t0  UDP localhost:41164->localhost:domain
/opt/zimb  7683 zimbra   21u  IPv4 3574387      0t0  TCP localhost:33852->localhost:10025 (ESTABLISHED)
/opt/zimb  7688 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7688 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7688 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7688 zimbra   19u  IPv4 3562928      0t0  TCP vmi444205.contaboserver.net:38786->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7688 zimbra   20u  IPv4 3563847      0t0  UDP localhost:26505->localhost:domain
/opt/zimb  7695 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7695 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7695 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7695 zimbra   19u  IPv4 3563335      0t0  TCP vmi444205.contaboserver.net:38806->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7695 zimbra   20u  IPv4 3566118      0t0  UDP localhost:62097->localhost:domain
/opt/zimb  7695 zimbra   21u  IPv4 3575490      0t0  TCP localhost:56882->localhost:10030 (ESTABLISHED)
/opt/zimb  7696 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7696 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7696 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7696 zimbra   19u  IPv4 3563375      0t0  TCP vmi444205.contaboserver.net:38814->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7696 zimbra   20u  IPv4 3564963      0t0  UDP localhost:58634->localhost:domain
/opt/zimb  7696 zimbra   21u  IPv4 3575419      0t0  TCP localhost:56850->localhost:10030 (ESTABLISHED)
/opt/zimb  7697 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7697 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7697 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7697 zimbra   19u  IPv4 3563458      0t0  TCP vmi444205.contaboserver.net:38834->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7697 zimbra   20u  IPv4 3564391      0t0  UDP localhost:27647->localhost:domain
/opt/zimb  7697 zimbra   21u  IPv4 3574420      0t0  TCP localhost:33876->localhost:10025 (ESTABLISHED)
/opt/zimb  7702 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7702 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7702 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7702 zimbra   19u  IPv4 3562945      0t0  TCP vmi444205.contaboserver.net:38788->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7702 zimbra   20u  IPv4 3563851      0t0  UDP localhost:48017->localhost:domain
/opt/zimb  7702 zimbra   21u  IPv4 3575452      0t0  TCP localhost:56866->localhost:10030 (ESTABLISHED)
/opt/zimb  7703 zimbra    4u  IPv4 3555008      0t0  TCP localhost:10024 (LISTEN)
/opt/zimb  7703 zimbra    6u  IPv4 3555009      0t0  TCP localhost:10026 (LISTEN)
/opt/zimb  7703 zimbra    7u  IPv4 3555010      0t0  TCP localhost:10032 (LISTEN)
/opt/zimb  7703 zimbra   19u  IPv4 3565657      0t0  TCP vmi444205.contaboserver.net:38828->vmi444205.contaboserver.net:ldap (ESTABLISHED)
/opt/zimb  7703 zimbra   20u  IPv4 3565046      0t0  UDP localhost:58130->localhost:domain
opendkim   8216 zimbra    3u  IPv4 3560213      0t0  TCP vmi444205.contaboserver.net:38746->vmi444205.contaboserver.net:ldap (ESTABLISHED)
opendkim   8216 zimbra    4u  IPv4 3560215      0t0  TCP vmi444205.contaboserver.net:38748->vmi444205.contaboserver.net:ldap (ESTABLISHED)
opendkim   8217 zimbra    3u  IPv4 3560213      0t0  TCP vmi444205.contaboserver.net:38746->vmi444205.contaboserver.net:ldap (ESTABLISHED)
opendkim   8217 zimbra    4u  IPv4 3560215      0t0  TCP vmi444205.contaboserver.net:38748->vmi444205.contaboserver.net:ldap (ESTABLISHED)
opendkim   8217 zimbra    5u  IPv4 3558364      0t0  TCP localhost:8465 (LISTEN)
opendkim   8217 zimbra    9u  IPv4 3575491      0t0  TCP localhost:8465->localhost:46210 (ESTABLISHED)
opendkim   8217 zimbra   10u  IPv4 3575426      0t0  TCP localhost:8465->localhost:46178 (ESTABLISHED)
opendkim   8217 zimbra   11u  IPv4 3575459      0t0  TCP localhost:8465->localhost:46194 (ESTABLISHED)
httpd      8435 zimbra    3u  IPv4 3560980      0t0  TCP *:7780 (LISTEN)
httpd      8476 zimbra    3u  IPv4 3560980      0t0  TCP *:7780 (LISTEN)
httpd      8477 zimbra    3u  IPv4 3560980      0t0  TCP *:7780 (LISTEN)
httpd      8478 zimbra    3u  IPv4 3560980      0t0  TCP *:7780 (LISTEN)
clamd     11274 zimbra    5u  IPv4 3572241      0t0  TCP localhost:3310 (LISTEN)
IbizaSteve
Posts: 3
Joined: Sun Feb 14, 2021 11:46 am

Re: After “apt-get upgrade” web access showing “A network service error has occurred”

Postby IbizaSteve » Mon Feb 15, 2021 10:22 am

I realise after posting my last reply that the "upgrade" has changed the hostname. I since changed this back but was still experiencing the same issue. I have now done a fresh install, because of time pressure.
Klug
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Re: After “apt-get upgrade” web access showing “A network service error has occurred”

Postby Klug » Mon Feb 15, 2021 11:23 am

Did the re-install fix the issue ?

OS upgrade should not change the hostname.
There's something else.

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