Missing Mailbox

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yomex
Posts: 4
Joined: Fri Sep 12, 2014 10:10 pm

Missing Mailbox

Postby yomex » Tue Jul 25, 2006 11:36 am

Hi all,
I am expreincing some strange behaviours with some of my mailbox, some mailbox accounts has suddenlly disappeared and I can't seem to trace what exactly is happening.

An attempt to recreate the affected account, I get an error saying account already exist, meanwhile the account isn't listed. I also tried recreating with zmprov CLI utility but with the error:
ERROR: account.ACCOUNT_EXISTS (account already exists: username@mydomain.com)


I have run an ldapsearch, zmprov gaa, etc. but none display these missing accounts.
Other accounts seems to be working fine, but I'm lost as to what could have happen to these "missing" accounts.
FYI: I'm running FC5 + 3.1.4_GA_518.FC4 GA open source version.
I'd appreciate any ideas as to what could be responsible for this.


jholder
Zimbra Employee
Zimbra Employee
Posts: 4686
Joined: Fri Sep 12, 2014 10:00 pm

Missing Mailbox

Postby jholder » Tue Jul 25, 2006 12:10 pm

Try to look the account up using the FQDN
example: username@hostname.domain.com
If that doesn't work, try:

>zmprov

>gaa
jh
yomex
Posts: 4
Joined: Fri Sep 12, 2014 10:10 pm

Missing Mailbox

Postby yomex » Tue Jul 25, 2006 1:10 pm

I've searched to no avail, if you look at my initial post, I've tried using Zimbra zmprov gaa utility as well but none of these "missing" mailbox were listed.
jholder
Zimbra Employee
Zimbra Employee
Posts: 4686
Joined: Fri Sep 12, 2014 10:00 pm

Missing Mailbox

Postby jholder » Tue Jul 25, 2006 1:18 pm

So you have more than one missing acct?
yomex
Posts: 4
Joined: Fri Sep 12, 2014 10:10 pm

Missing Mailbox

Postby yomex » Tue Jul 25, 2006 4:26 pm

3 out of 25 actually.
bobby
Zimbra Employee
Zimbra Employee
Posts: 515
Joined: Fri Sep 12, 2014 10:01 pm

Missing Mailbox

Postby bobby » Thu Aug 03, 2006 5:48 pm

do you see them if you run this:
mysql zimbra -e 'select id,comment from mailbox'
yomex
Posts: 4
Joined: Fri Sep 12, 2014 10:10 pm

Missing Mailbox

Postby yomex » Fri Aug 04, 2006 1:55 am

[quote user="17224bobby"]do you see them if you run this:
mysql zimbra -e 'select id,comment from mailbox'[/QUOTE]
I ran the above command which indicates 2 of the 3 accounts exist in the MySQL db, not sure where the 3rd is.
I also crosscheck the MySQL database message stores (i.e mailboxn where n is the id from the query above) which indicates that the account's respective mailbox still exist (except for the 3rd).
Any ideas on how to recover these "3 accounts", other accounts & newly created ones still works fine.
sshgz
Advanced member
Advanced member
Posts: 84
Joined: Fri Sep 12, 2014 10:00 pm

Missing Mailbox

Postby sshgz » Fri Aug 04, 2006 4:54 am

[quote user="yomex"]Hi all,
I am expreincing some strange behaviours with some of my mailbox, some mailbox accounts has suddenlly disappeared and I can't seem to trace what exactly is happening.

An attempt to recreate the affected account, I get an error saying account already exist, meanwhile the account isn't listed. I also tried recreating with zmprov CLI utility but with the error:
ERROR: account.ACCOUNT_EXISTS (account already exists: username@mydomain.com)


I have run an ldapsearch, zmprov gaa, etc. but none display these missing accounts.
Other accounts seems to be working fine, but I'm lost as to what could have happen to these "missing" accounts.
FYI: I'm running FC5 + 3.1.4_GA_518.FC4 GA open source version.
I'd appreciate any ideas as to what could be responsible for this.[/QUOTE]
I have installed 3.2 Beta M2 on FC4, and have the same thing.
bobby
Zimbra Employee
Zimbra Employee
Posts: 515
Joined: Fri Sep 12, 2014 10:01 pm

Missing Mailbox

Postby bobby » Thu Aug 10, 2006 8:30 pm

you guys have also checked ldap directly?
source ~/bin/zmshutil

zmsetvars

ldapsearch -D ${zimbra_ldap_userdn} -x -w ${zimbra_ldap_password} -b uid=username,ou=people,dc=domain,dc=com



are there any last traces of the accounts in the logs:
grep username@domain.com ~/log/zimbra.log*
bobby
Zimbra Employee
Zimbra Employee
Posts: 515
Joined: Fri Sep 12, 2014 10:01 pm

Missing Mailbox

Postby bobby » Mon Aug 14, 2006 3:37 pm

if anybody wants to send us the whole ldap db to investigate, just let me know. you can pm or email it if necessary.
ldap stop

~/openldap/sbin/slapcat -f ~/conf/slapd.conf -l /tmp/zimbraldapdb

ldap start

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