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unknown document: ZxChatRequest

Posted: Mon Jul 06, 2020 3:14 am
by zim_mike
I have installed and enabled the zimbra chat zimlet. I can see it on the server and I've allowed it to everyone.

However, on a web browser, I get the following error.
On the zimbra desktop client (latest/last version), it is never there. There is no chat zimlet to be found.

I've read everything I can but cannot find a solution so it's time to ask here. I'm not sure what to include so please ask and I'll add what ever info you need.

Each time I refresh the web browser, I get the following error.

Code: Select all

Unknown command sent to server: ZxChatRequest
method:   [unknown]
msg:   unknown document: ZxChatRequest
code:   service.UNKNOWN_DOCUMENT
detail:   soap:Sender
trace:   qtp1225197672-463:1593987981739:693820071664ef66
request:   

<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent xmlns="" name="ZimbraWebClient - FF77 (Win)" version="8.8.15_GA_3953"/><session xmlns="" id="167"/><account xmlns="" by="name">user@domain.com</account><format xmlns="" type="js"/><csrfToken xmlns="">0_15ec2affbe52b5ed9551cd83180998557eed044e</csrfToken></context></soap:Header><soap:Body><ZxChatRequest xmlns="urn:zimbraAccount"><type xmlns="">16</type><clientVersion xmlns="">13</clientVersion><action xmlns="">register_session</action></ZxChatRequest></soap:Body></soap:Envelope>


Even in the zimlets, I notice the chat doesn't have a description like all of the others.

2020-07-05_201436.png
2020-07-05_201436.png (20.71 KiB) Viewed 3382 times


Then I got this from the web tab open to zimbra admin.

2020-07-06_075204.png
2020-07-06_075204.png (27.93 KiB) Viewed 3271 times

Re: unknown document: ZxChatRequest

Posted: Mon Jul 06, 2020 11:10 am
by barrydegraaff
Perhaps you can try Zimbra Connect.

Re: unknown document: ZxChatRequest

Posted: Mon Jul 06, 2020 3:02 pm
by zim_mike
Hi, why do you suggest that? Are you saying what I'm posting is common, there are problems with the chat zimlet?

Re: unknown document: ZxChatRequest

Posted: Mon Jul 06, 2020 4:21 pm
by zim_mike
The connect tool looks commercial and I don't have such a need. I just wanted to have a way to chat with another person on the Zimbra server without having to use external services like messenger, telegram, etc. Don't need video or any special features really. Just a quick way to chat with someone while we're working on something.