Buggy briefcase context menu

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NePec
Posts: 10
Joined: Sat Sep 13, 2014 3:29 am

Buggy briefcase context menu

Postby NePec » Tue Apr 22, 2014 5:29 am

Hello,
our customers have found a problem with the context menu (the right-click menu) in the briefcase!

To reproduce the steps:

#1: Login with an non-admin account (admin accounts don't got this problem)

#2: change to the briefcase

#3: right-click on a shared folder (the standard briefcase folder will works always)
actual result: there will be no context menu.

expected result: a context menu with new folder and so on.
We found a temporary solution to this problem:

#4: switch to the prefernces tab

#5: switch back to briefcase

#6: right-click on a shared folder
actual and expected result: there is a context menu!
The context menu works with the mails, calender and taks - the problems is just with the briefcase!


I searched through the forum and found a few threads with adressed my certain problem.

- Context menu right button not working w/ Firefox 1.5l

- Firefox 3

---> disabling my addons and plugins didn't help
- Problem with right-click in Firefox

---> javascript and the context menus from FireFox are enabled


I tested the problem under Windows 7 x64 with FireFox (v28.0), Opera (v20.0.1387.91), Chrome (v34.0.1847.116) and IE (v10.0.9200.16866) - every time the same problem.

Zimbra Version: 8.0.6_GA_5922.FOSS


Can anybody reproduce the error and/or help me with this problem?
Greets,

Martin


918jjohnson
Zimbra Alumni
Zimbra Alumni
Posts: 87
Joined: Sat Sep 13, 2014 1:49 am

Buggy briefcase context menu

Postby 918jjohnson » Wed Apr 23, 2014 12:04 am

[quote user="NePec"]

I tested the problem under Windows 7 x64 with FireFox (v28.0), Opera (v20.0.1387.91), Chrome (v34.0.1847.116) and IE (v10.0.9200.16866) - every time the same problem.

Zimbra Version: 8.0.6_GA_5922.FOSS
Can anybody reproduce the error and/or help me with this problem?

[/QUOTE]
Hi Martin,
I'm sorry to hear your users are running into this problem. It's not something that I'm aware of as a bug, and can confirm that I'm not seeing the issue in the nightly builds. (Tested Mac and Win8 using Chrome and Firefox) I'd encourage you to file the bug with your excellent reproduction steps in bugzilla.zimbra.com. Zimbra QA can then attempt to reproduce the bug in various environments and confirm it. If it's confirmed, then we'll work to root out the issue and schedule the fix into an upcoming release.
Thanks,

Josh
NePec
Posts: 10
Joined: Sat Sep 13, 2014 3:29 am

Buggy briefcase context menu

Postby NePec » Thu Apr 24, 2014 3:15 am

[quote user="918jjohnson"]I'd encourage you to file the bug with your excellent reproduction steps in bugzilla.zimbra.com. Zimbra QA can then attempt to reproduce the bug in various environments and confirm it.[/QUOTE]
Hi Josh,
thanks for your quick response!

I've filed the bug, here is the link to it: Bug 89408 - Buggy briefcase folder context menu
Greets,

Martin

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