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Is it possible to hide deleted mails from the conversation view?

Posted: Wed Jul 30, 2014 7:51 am
by 1312mss
I don't use the conversation view myself but just got a question from an annoyed customer who "doesn't want to have those weird struck through mails in his mailbox". He meant the deleted mails which are displayed in the thread in conversation view. And now that I look at it I understand that it can be annoying.
I couldn't find an option to disable this behaviour but sometimes those options are hidden very well. Before I file an RFE on Bugzilla for an already existing feature, does somebody know if this exists already?

Is it possible to hide deleted mails from the conversation view?

Posted: Wed Jul 30, 2014 7:57 pm
by 918jjohnson
Hi mss,
The appearance of those 'struck through' messages in the conversation view was an oversight that I should've caught before 8.0 went out, but didn't. Our engineering team has since fixed the issue and conversations should no longer show deleted items in the upcoming 8.5 release of Zimbra Collaboration and beyond.
Thanks,

Josh

Is it possible to hide deleted mails from the conversation view?

Posted: Thu Jul 31, 2014 1:59 am
by 1312mss
Hi Josh,
[quote user="918jjohnson"]

The appearance of those 'struck through' messages in the conversation view was an oversight that I should've caught before 8.0 went out, but didn't. Our engineering team has since fixed the issue and conversations should no longer show deleted items in the upcoming 8.5 release of Zimbra Collaboration and beyond.[/QUOTE]
That's good to hear. OTOH since the feature is there now I expect other customers to complain once they go to 8.5 that they don't see their deleted mails in conversations anymore. *sigh*
Especially since I already have requests from other (old school) users for support of the DELETED flag (bug 799951).
Do you have a bug number for the deleted-flags-in-conversations?
Cheers,

Malte

Is it possible to hide deleted mails from the conversation view?

Posted: Thu Jul 31, 2014 11:19 am
by 918jjohnson
[quote user="1312mss"]That's good to hear. OTOH since the feature is there now I expect other customers to complain once they go to 8.5 that they don't see their deleted mails in conversations anymore. *sigh*[/QUOTE]
double-*sigh*
[QUOTE]

Do you have a bug number for the deleted-flags-in-conversations?

[/QUOTE]
A quick search didn't bring it up for me, so it was likely done as part of other conversation cleanup work. I remember that it came up because we implemented conversation view in the new touch client the 'correct' way, and QA immediately caught that it was different from the AJAX client. I'm sure I'll run across the bug # soon, and when I do, I'll post it here.
Thanks,

Josh