Mobile client doesn't show emails

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Pirpy
Posts: 6
Joined: Sat Sep 13, 2014 3:28 am

Mobile client doesn't show emails

Postby Pirpy » Thu Dec 05, 2019 3:26 pm

Hi,

if I use zimbra webmail client on a mobile device, after login, no emails appear. I see only 5 icons on top (messages, user, calendar, folder, search) and footer (exit space:XXXX, preferences, copiyright, etc...).

If I use zimbra webmail client on a pc, everything is ok.

Please help me to solve this problem


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gabrieles
Advanced member
Advanced member
Posts: 141
Joined: Tue Feb 14, 2017 9:40 am

Re: Mobile client doesn't show emails

Postby gabrieles » Fri Dec 06, 2019 10:12 am

On each mailstore in your infrastructure:

zmcontrol stop
cd /opt/zimbra/jetty/work/
rm -rf *
zmcontrol start
Inglebard
Posts: 21
Joined: Fri Jul 20, 2018 9:18 am

Re: Mobile client doesn't show emails

Postby Inglebard » Fri Jan 10, 2020 3:14 pm

Hi,

Same issue.
Does deleting "/opt/zimbra/jetty/work/" fix the issue ?

What "/opt/zimbra/jetty/work/" is use for ?
Klug
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Joined: Mon Dec 16, 2013 11:35 am
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Re: Mobile client doesn't show emails

Postby Klug » Fri Jan 10, 2020 4:13 pm

Try with another browser on your mobile client.

With 8.8.12 NE and "touch client" enabled, on an android phone, I'm getting good results with chrome/iron but bad with fennec.
smyeung
Posts: 1
Joined: Fri Jan 24, 2020 4:58 pm

Re: Mobile client doesn't show emails

Postby smyeung » Fri Jan 24, 2020 5:05 pm

Got the same problem.

I am not brave enough to delete all files in the /opt/zimbra/jetty/work directory. So I try with renaming it first

mv /opt/zimbra/jetty/work /opt/zimbra/jetty/work_bak
zmcontrol restart


It works.
A new "work" directory is created and all the html, javascript, css, java, class files will be copied again.

Best,
Simon
Inglebard
Posts: 21
Joined: Fri Jul 20, 2018 9:18 am

Re: Mobile client doesn't show emails

Postby Inglebard » Wed Jan 29, 2020 11:29 am

smyeung wrote:Got the same problem.

I am not brave enough to delete all files in the /opt/zimbra/jetty/work directory. So I try with renaming it first

mv /opt/zimbra/jetty/work /opt/zimbra/jetty/work_bak
zmcontrol restart


It works.
A new "work" directory is created and all the html, javascript, css, java, class files will be copied again.

Best,
Simon


Hi,

It works, but I needed after moving /opt/zimbra/jetty/work to create an empty /opt/zimbra/jetty/work with zimbra.zimbra permission with 755.
Last edited by Inglebard on Wed Feb 05, 2020 10:54 am, edited 1 time in total.
dahamsta
Advanced member
Advanced member
Posts: 62
Joined: Fri Sep 12, 2014 10:30 pm

Re: Mobile client doesn't show emails

Postby dahamsta » Mon Feb 03, 2020 3:53 pm

gabrieles wrote:On each mailstore in your infrastructure:

zmcontrol stop
cd /opt/zimbra/jetty/work/
rm -rf *
zmcontrol start


Worked for me, thanks!
jmorby
Posts: 11
Joined: Thu Apr 10, 2014 12:11 pm

Re: Mobile client doesn't show emails

Postby jmorby » Sat May 16, 2020 12:47 pm

Zimbra should create the work directory when you start mailboxd

If it doesn't then the folder probably has the wrong permissions (which means other permissions could be out too)

The best way to fix this is with zmfixperms

Code: Select all

/opt/zimbra/libexec/zmfixperms --extended


should do it ... then start mailboxd with

Code: Select all

zmmailboxdctl start


Jon

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