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Mobile client doesn't show emails

Posted: Thu Dec 05, 2019 3:26 pm
by Pirpy
Hi,

if I use zimbra webmail client on a mobile device, after login, no emails appear. I see only 5 icons on top (messages, user, calendar, folder, search) and footer (exit space:XXXX, preferences, copiyright, etc...).

If I use zimbra webmail client on a pc, everything is ok.

Please help me to solve this problem

Re: Mobile client doesn't show emails

Posted: Fri Dec 06, 2019 10:12 am
by gabrieles
On each mailstore in your infrastructure:

zmcontrol stop
cd /opt/zimbra/jetty/work/
rm -rf *
zmcontrol start

Re: Mobile client doesn't show emails

Posted: Fri Jan 10, 2020 3:14 pm
by Inglebard
Hi,

Same issue.
Does deleting "/opt/zimbra/jetty/work/" fix the issue ?

What "/opt/zimbra/jetty/work/" is use for ?

Re: Mobile client doesn't show emails

Posted: Fri Jan 10, 2020 4:13 pm
by Klug
Try with another browser on your mobile client.

With 8.8.12 NE and "touch client" enabled, on an android phone, I'm getting good results with chrome/iron but bad with fennec.

Re: Mobile client doesn't show emails

Posted: Fri Jan 24, 2020 5:05 pm
by smyeung
Got the same problem.

I am not brave enough to delete all files in the /opt/zimbra/jetty/work directory. So I try with renaming it first

mv /opt/zimbra/jetty/work /opt/zimbra/jetty/work_bak
zmcontrol restart


It works.
A new "work" directory is created and all the html, javascript, css, java, class files will be copied again.

Best,
Simon

Re: Mobile client doesn't show emails

Posted: Wed Jan 29, 2020 11:29 am
by Inglebard
smyeung wrote:Got the same problem.

I am not brave enough to delete all files in the /opt/zimbra/jetty/work directory. So I try with renaming it first

mv /opt/zimbra/jetty/work /opt/zimbra/jetty/work_bak
zmcontrol restart


It works.
A new "work" directory is created and all the html, javascript, css, java, class files will be copied again.

Best,
Simon


Hi,

It works, but I needed after moving /opt/zimbra/jetty/work to create an empty /opt/zimbra/jetty/work with zimbra.zimbra permission with 755.

Re: Mobile client doesn't show emails

Posted: Mon Feb 03, 2020 3:53 pm
by dahamsta
gabrieles wrote:On each mailstore in your infrastructure:

zmcontrol stop
cd /opt/zimbra/jetty/work/
rm -rf *
zmcontrol start


Worked for me, thanks!

Re: Mobile client doesn't show emails

Posted: Sat May 16, 2020 12:47 pm
by jmorby
Zimbra should create the work directory when you start mailboxd

If it doesn't then the folder probably has the wrong permissions (which means other permissions could be out too)

The best way to fix this is with zmfixperms

Code: Select all

/opt/zimbra/libexec/zmfixperms --extended


should do it ... then start mailboxd with

Code: Select all

zmmailboxdctl start


Jon