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Email display problem, content missing

Posted: Wed Feb 05, 2020 9:07 am
by Veera
Hi all
I got a very strange problem with displaying some mails properly. (In particular automated mails from a Nextcloud server). They look just white without any content. But if the same mail is opened with Thunderbird the content is seen. Or if I forward the mail in Zimbra the content is seen too. I uploaded some screenshots. Is there anyone that can help?

This is how the Mail looks with Zimbra after arriving in the Inbox: (Just a blue bar and no content)
Screenshot from 2020-02-05 09-55-28.png
Screenshot from 2020-02-05 09-55-28.png (39.62 KiB) Viewed 3638 times


This is how it look in Thunderbird: The content is seen properly
Screenshot from 2020-02-05 09-56-51.png
Screenshot from 2020-02-05 09-56-51.png (32.75 KiB) Viewed 3638 times


This is how it looks if I forward the same mail within Zimbra Webclient:
Screenshot from 2020-02-05 09-56-23.png
Screenshot from 2020-02-05 09-56-23.png (52.1 KiB) Viewed 3638 times


I have no idea how to solve this? Any one else any idea?

thanks

Urs

Re: Email display problem, content missing

Posted: Tue Mar 10, 2020 3:01 pm
by DualBoot
Hello,

sometime it is due to non http image link. You can see it with FireFox Debug mode if you use the Zimbra web interface.

Regards,

Re: Email display problem, content missing

Posted: Tue Mar 10, 2020 7:26 pm
by Veera
DualBoot wrote:Hello,

sometime it is due to non http image link. You can see it with FireFox Debug mode if you use the Zimbra web interface.

Regards,


Thanks for your reply. But the image is not the problem. The problem is that the complete text of the email is invisible. It works on Thunderbird or with mobile phones etc. but not in Zimbra Webclient. I just now tried with the html version of Zimbra web-client with the same result. See attached image:

Thanks for your Help

Re: Email display problem, content missing

Posted: Wed Mar 11, 2020 8:31 am
by DualBoot
Did you check with the debug mode of ypur browser ? (shortcut F12)

Regards,

Re: Email display problem, content missing

Posted: Wed Mar 11, 2020 8:42 am
by Veera
DualBoot wrote:Did you check with the debug mode of ypur browser ? (shortcut F12)

Regards,


Thanks for your help!
Yes I did that, but don't know where and what to look for? I am not familiar with programming. :-(
See attached ScreenShot:

Re: Email display problem, content missing

Posted: Wed Mar 11, 2020 8:58 am
by DualBoot
You can use Console or Network tab in the frame below.

Re: Email display problem, content missing

Posted: Wed Mar 11, 2020 9:47 am
by Veera
DualBoot wrote:You can use Console or Network tab in the frame below.


I looked at it but don't know what to do with this information?
See screenshots:

Re: Email display problem, content missing

Posted: Wed Mar 11, 2020 10:03 am
by Veera
I checked out the two links mentioned in above screenshot, but I think this is something for the zimbra developers? Maybe a bug? This is far above my skills. :?

This are the links:
https://developer.mozilla.org/en-US/doc ... ve_parsing
and
https://xhr.spec.whatwg.org/

Re: Email display problem, content missing

Posted: Thu May 14, 2020 10:18 pm
by empanadadexoubas
Hi,

For notification emails sent by nextcloud, you can use the workaround described here:
https://help.nextcloud.com/t/blank-html ... mail/66761

This worked for me.

Re: Email display problem, content missing

Posted: Sat May 16, 2020 7:07 pm
by Veera
Yes this worked for me too. Thanks! :D

empanadadexoubas wrote:Hi,

For notification emails sent by nextcloud, you can use the workaround described here:
https://help.nextcloud.com/t/blank-html ... mail/66761

This worked for me.