Can't sync Outlook

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idem
Posts: 1
Joined: Sat Sep 13, 2014 3:09 am

Can't sync Outlook

Postby idem » Thu Apr 04, 2013 7:40 pm

Hi all,
I'm testing a new server.
Config is :

zimbra@almach:~$ zmcontrol -v

Release 8.0.3.GA.5664.UBUNTU12.64 UBUNTU12_64 NETWORK edition.
Outlook 2007 SP3 MSO
Zimbra connector for Outlook

client 8.0.3.780

server 8.0.3.GA.5664
Created an email account.

Tested using WebClient, works fine, I've 2 emails, and a sub-folder.

I've configured on Android, and all works fine too
But, with Outlook, it doesn't work.

Contacts and Calendar are sync when they are create with web client, but not with outlook, sub-folder creation/deletion is OK, but not email.

I can send email using Zimbra account but can't received.


Got an error msg :

This e-mail was generated for technical support purposes.

Sync Type: Initial Sync

Sync Token (before request): no sync token

Sync Token (most current): 958

Store: Zimbra - xxxxxxxx

Computer Name: MONSTER

ZCO Version: 8.0.3.780

Server Version: 8.0.3_GA_5664

Error IDs:

id (264) type(message) message(failed to synchronize this item)

id (260) type(message) message(failed to synchronize this item)
Using ZCOLogCtl.exe I got:
Zimbra Connector for Outlook 8.0.3.780 (32-bit)

File Path: C:WindowssysWow64SearchProtocolHost.exe

File Version: 7.0.7601.17610

Command Line: '"C:WindowssysWow64SearchProtocolHost.exe" GlobalUsGthrFltPipeMssGthrPipe_S-1-5-21-1551262187-1988504095-572628837-10003_ GlobalUsGthrCtrlFltPipeMssGthrPipe_S-1-5-21-1551262187-1988504095-572628837-10003 1 -2147483646 "SoftwareMicrosoftWindows Search" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT; MS Search 4.0 Robot)" "C:ProgramDataMicrosoftSearchDataTempusgthrsvc" "DownLevelDaemon" "1"'

OS: 'Microsoft Windows 7 Enterprise Edition Service Pack 1 (build 7601), 64-bit'
05-04-2013 01:44:02.628 [SPH MAIN 2424] CREATED m_hHarnessEventSyncStarted UNSIGNALLED

05-04-2013 01:44:02.628 [SPH MAIN 2424] CREATED m_hHarnessEventSyncComplete SIGNALLED

05-04-2013 01:44:02.652 [SPH MAIN 2424] ### WARNING ### SYNC ENABLE - sync disabled for this process @ ZimbraUtil.cpp line 1158 [LogSyncDisabledWarning()]

05-04-2013 01:44:02.661 [SPH MAIN 2424] ### ERROR ### cannot dump the rest of the folder info due to lack of store pointer @ Mapi.cpp line 10849 [Zimbra::Mapi::DumpFolderInfo()]

....
05-04-2013 02:31:33.453 [SPH MAIN 1984] A>Zimbra::Util::ComWrapper::QueryInterface[#1, 035FAB70]

05-04-2013 02:31:33.453 [SPH MAIN 1984] this(035FAB70) inner(02A90CD0) iid({05eb1eb9-e334-4eb7-ac4d-0bcec7c6e0c1}): unknown handled by inner as 02A90CD0

05-04-2013 02:31:33.453 [SPH MAIN 1984] A
05-04-2013 02:31:33.453 [SPH MAIN 1984] A>ZimbraMSProvider::Logon[#1, 035FAB70]

05-04-2013 02:31:33.453 [SPH MAIN 1984] >ConnectionMgr::NotifyOnlineOfflineTransition

05-04-2013 02:31:33.453 [SPH MAIN 1984]
05-04-2013 02:31:33.453 [SPH MAIN 1984] >ZimbraMSProvider::isZdbRepairDisabled[#1, 035FAB70]

05-04-2013 02:31:33.453 [SPH MAIN 1984] could not query registry value

05-04-2013 02:31:33.453 [SPH MAIN 1984]
05-04-2013 02:31:33.453 [SPH MAIN 1984] profile(Outlook) cbEntryID(142) flags(0x80200091) iid(null) UIParam(00000000)

05-04-2013 02:31:33.453 [SPH MAIN 1984] lpEntryID: 000000004e495441f9bfb80100aa0037d96e0000000043003a005c00550073006500720073005c006900640065006d005c0041007000700044006100740061005c004c006f00630061006c005c004d006900630072006

05-04-2013 02:31:33.453 [SPH MAIN 1984] f0073006f00660074005c004f00750074006c006f006f006b005c004f00750074006c006f006f006b002d0032002e007a00640062000000

05-04-2013 02:31:33.453 [SPH MAIN 1984] Unicodized flags(0x80200891)

05-04-2013 02:31:33.453 [SPH MAIN 1984] Searching for existing store in this provider...

05-04-2013 02:31:33.453 [SPH MAIN 1984] >ZimbraMSProvider::GetLoggedStore[#1, 035FAB70]

05-04-2013 02:31:33.453 [SPH MAIN 1984] >ZimbraMSProvider::GetLoggedStoreHelper[#1, 035FAB70]

05-04-2013 02:31:33.453 [SPH MAIN 1984]
05-04-2013 02:31:33.453 [SPH MAIN 1984]
05-04-2013 02:31:33.453 [SPH MAIN 1984] ...not found - create new

05-04-2013 02:31:33.453 [SPH MAIN 1984] ==========================================================

05-04-2013 02:31:33.453 [SPH MAIN 1984] ==========================================================

05-04-2013 02:31:33.453 [SPH MAIN 1984] Instantiating new MsgStore/MSLogon pair

05-04-2013 02:31:33.453 [SPH MAIN 1984] ==========================================================

05-04-2013 02:31:33.453 [SPH MAIN 1984] ==========================================================

05-04-2013 02:31:33.453 [SPH MAIN 1984] >GetProfileParams

05-04-2013 02:31:33.453 [SPH MAIN 1984] >GetProfileParamProps

05-04-2013 02:31:33.454 [SPH MAIN 1984] Profile Properties:

05-04-2013 02:31:33.454 [SPH MAIN 1984] 0 PR_ZIMBRA_SERVER_NAME PT_UNICODE mail.xxxx.fr

05-04-2013 02:31:33.454 [SPH MAIN 1984] 1 PR_ZIMBRA_SERVER_PORT PT_LONG x0 or 0

05-04-2013 02:31:33.454 [SPH MAIN 1984] 2 PR_ZIMBRA_EMAIL_ADDRESS PT_UNICODE idem@xxxx.fr

05-04-2013 02:31:33.454 [SPH MAIN 1984] 3 PR_ZIMBRA_ENCRYPTED_PWD PT_BINARY *****

05-04-2013 02:31:33.454 [SPH MAIN 1984] 4 PR_ZIMBRA_USE_SECURE_CONXN PT_BOOLEAN False

05-04-2013 02:31:33.454 [SPH MAIN 1984] 5 PR_ZIMBRA_PROXY_OPTION_SELECTION PT_LONG x2 or 2

05-04-2013 02:31:33.454 [SPH MAIN 1984] 6 PR_ZIMBRA_PROXY_SERVER_NAME PT_UNICODE

05-04-2013 02:31:33.454 [SPH MAIN 1984] 7 PR_ZIMBRA_PROXY_SERVER_PORT PT_UNICODE 80

05-04-2013 02:31:33.454 [SPH MAIN 1984] 8 PR_ZIMBRA_DISPLAY_NAME PT_UNICODE Mehdi HAMIDA

05-04-2013 02:31:33.454 [SPH MAIN 1984] 9 PR_ZIMBRA_FULL_EMAIL_ADDRESS PT_UNICODE idem@xxxx.fr

05-04-2013 02:31:33.454 [SPH MAIN 1984] 10 PR_ZIMBRA_USER_ID PT_BINARY 16;DBB3D0C5E94366419DAA85D16B08F902

05-04-2013 02:31:33.454 [SPH MAIN 1984] 11 PR_ZIMBRA_PRIMARY_STORE PT_BOOLEAN True

05-04-2013 02:31:33.454 [SPH MAIN 1984] 12 PR_ZIMBRA_EMBEDDED_STORE PT_BOOLEAN False

05-04-2013 02:31:33.454 [SPH MAIN 1984] 13 UNKNOWN (6688) PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 14 UNKNOWN (6689) PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 15 PR_ZIMBRA_DELEGATE_USER_DISPLAY_NAME PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 16 PR_ZIMBRA_DELEGATE_USER_FULL_EMAIL_ADDRESS PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 17 PR_ZIMBRA_DELEGATE_USER_ADDRESS_TYPE PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 18 PR_ZIMBRA_DELEGATE_USER_ID PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 19 PR_SERVICE_UID PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 20 PR_PROFILE_NAME PT_UNICODE Outlook

05-04-2013 02:31:33.454 [SPH MAIN 1984] 21 PR_ZIMBRA_SERVER_ADMIN_PORT PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 22 PR_ZIMBRA_DOWNLOAD_HEADERS_FIRST PT_BOOLEAN False

05-04-2013 02:31:33.454 [SPH MAIN 1984] 23 PR_ZIMBRA_PRESERVE_HEADERS PT_BOOLEAN False

05-04-2013 02:31:33.454 [SPH MAIN 1984] 24 PR_ZIMBRA_PERSONA_INSTANCE PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 25 PR_ZIMBRA_PERSONA_FROM PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 26 UNKNOWN (6671) PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 27 PR_MEMBER_NAME|PR_ZIMBRA_PERSONA_REPLYTO PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 28 PR_ZIMBRA_PERSONA_REPLYTO_NAME PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 29 PR_ZIMBRA_PERSONA_NAME PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984] 30 PR_ZIMBRA_PERSONA_ID PT_ERROR MAPI_E_NOT_FOUND

05-04-2013 02:31:33.454 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] >ObjectManager::SaveIdentity

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] mail.xxxx.fr:80 idem@xxxx.fr useSSL(0)

05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::GetInstance

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] UserSession not found - Instantiating new...

05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::SetUIParam

05-04-2013 02:31:33.455 [SPH MAIN 1984] ulUIParam 0000000000

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::GetSupportObject

05-04-2013 02:31:33.455 [SPH MAIN 1984] pMapiSup = NULL

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::SetSupportObject

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] >Zimbra::Util::IsSuppressSvrConnectionsForThisProcess

05-04-2013 02:31:33.455 [SPH MAIN 1984] Application is: C:WindowssysWow64SearchProtocolHost.exe

05-04-2013 02:31:33.455 [SPH MAIN 1984] Svr connections denied for this application

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] Connectionless!

05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::CreateInstance

05-04-2013 02:31:33.455 [SPH MAIN 1984] ProfileName = Outlook

05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::GetInstance

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::UserSession[idem@xxxx.fr, 035FF7F8]

05-04-2013 02:31:33.455 [SPH MAIN 1984] >IsSingleUserBESZCO

05-04-2013 02:31:33.455 [SPH MAIN 1984] can't be a single user bes because its not even bes

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] ProxySelection: '2'

05-04-2013 02:31:33.455 [SPH MAIN 1984] proxy: ''

05-04-2013 02:31:33.455 [SPH MAIN 1984] User Session Parameters: userAccount(idem@xxx.fr), userPassword(*********), server(mail.xxxx.fr), port(80), secure(0)

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] Created new instance of session = 56621048

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] >UserSession::GetSupportObject

05-04-2013 02:31:33.455 [SPH MAIN 1984]
05-04-2013 02:31:33.455 [SPH MAIN 1984] A>Zimbra::Util::ComWrapper::ComWrapper[035F6EFC]

05-04-2013 02:31:33.455 [SPH MAIN 1984] ctor this(035F6EF8) inner(025715B0) thiscount(0l)

05-04-2013 02:31:33.455 [SPH MAIN 1984] A


Any help please?


Dmiller
Posts: 1
Joined: Sat Sep 13, 2014 3:12 am

Can't sync Outlook

Postby Dmiller » Fri May 10, 2013 3:02 am

hi,
we are encoutering a similar issue.

We have a currently testing with a shared account and the Outlook ZCO. The problem is that the connector syncs about 30 mails and then stops. All subfolders appear empty, but in fact they aren't. Web client shows the correct items and number of items, etc.

Also I am not even receiving a Sync Issue warning, it is as if the folders are empty.
On a different machine, it does give a sync issue warning, with the exact same errors as you are describing. Recreating profile, resetting cache, restarting outlook, none of that helps.
Any help would be very welcome!
markusswanepoel
Posts: 1
Joined: Sat Sep 13, 2014 3:28 am

Can't sync Outlook

Postby markusswanepoel » Mon Dec 30, 2013 12:46 am

[quote user="Dmiller"]hi,
we are encoutering a similar issue.

We have a currently testing with a shared account and the Outlook ZCO. The problem is that the connector syncs about 30 mails and then stops. All subfolders appear empty, but in fact they aren't. Web client shows the correct items and number of items, etc.

Also I am not even receiving a Sync Issue warning, it is as if the folders are empty.
On a different machine, it does give a sync issue warning, with the exact same errors as you are describing. Recreating profile, resetting cache, restarting outlook, none of that helps.
Any help would be very welcome![/QUOTE]
Hi
Also experiencing the exact same issue.
Windows 8.1, Outlook 2013, Zimbra 8.0.6

Deleted profile, system restore, restarting.
No obvious errors in the log file.
apatosaur.9
Posts: 31
Joined: Fri Sep 12, 2014 10:07 pm

Can't sync Outlook

Postby apatosaur.9 » Thu Jan 30, 2014 12:40 am

Good day.

You will probably also need to send the zimbra log (/var/log/zimbra.log) and zimbra mailbox log (/opt/zimbra/log/mailbox.log)

for the same period during which these errors are experienced.
The reason for this is to be able to diagnose any issues "at both ends", ie at server (Zimbra) as well as at the client (Outlook + Outlook Connector).

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