Zimbra converting Outlook email to contacts?

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Scotty81
Posts: 5
Joined: Fri Sep 12, 2014 11:59 pm

Zimbra converting Outlook email to contacts?

Postby Scotty81 » Thu Jan 01, 2009 4:16 pm

Hello,
I've got a mystery I'm hoping someone can solve. I have a family

member using MS Outlook 2007 on a PC running Vista. She receives

email at her college address and she has Zimbra software on her

machine, which I believe forwards or converts emails to Outlook.


I have seen, on several occasions, emails in her inbox get converted

to contacts - right before my eyes. After they get converted, the

contact just has a random (or at least unknown) name to her. It looks

like someone had sent her a contact (.vcf file) in the first place.

The interesting thing is that on her college email site, I can see the

original email. So, the conversion is occuring somewhere between

Zimbra and Outlook.


I searched Google but didn't find any posts on this issue. In

thinking that there must have been some email file corruption, I ran

the Inbox Repair tool on her .pst file and her Zimbra file. This

fixed the problem for about 2 days, but unfortunately, the problem

just returned.


Does anyone have any tips on how to diagnose this problem? Her MS

Office disk is back at school and her college Help Desk is on break.

So, doing an uninstall/reinstall and/or calling the college tech

support line is not an option until she is back at school.


Thanks in advance.


Scotty81


9432henry
Zimbra Alumni
Zimbra Alumni
Posts: 126
Joined: Fri Sep 12, 2014 10:14 pm

Zimbra converting Outlook email to contacts?

Postby 9432henry » Thu Jan 01, 2009 6:13 pm

What is the version of ZCO installed.

We had some issues when inbox mails were overwritten by GAL contacs.
Scotty81
Posts: 5
Joined: Fri Sep 12, 2014 11:59 pm

Zimbra converting Outlook email to contacts?

Postby Scotty81 » Fri Jan 02, 2009 11:37 am

I looked in Add/Remove Programs, but didn't see the version of the software installed. However, this is Vista, and I'm used to Windows XP. So, maybe I am not looking in the right spot.
I did a search for any files beginning with Zimba, but all I found was a shortcut called zimbra.zdb, which didn't seem to have a file version.
Can you tell me how to determine the version of the ZCO software installed?
Many thanks.
Scotty81
9432henry
Zimbra Alumni
Zimbra Alumni
Posts: 126
Joined: Fri Sep 12, 2014 10:14 pm

Zimbra converting Outlook email to contacts?

Postby 9432henry » Fri Jan 02, 2009 11:56 am

In outlook go to Help menu.

There should be "About" for Zimbra Outlook connector.

Or go to some path like this.

C:Program FilesCommon FilesSystemMSMAPI1033

and check version of lsmssp32.dll
Scotty81
Posts: 5
Joined: Fri Sep 12, 2014 11:59 pm

Zimbra converting Outlook email to contacts?

Postby Scotty81 » Fri Jan 02, 2009 12:00 pm

Henry,
In the Outlook Help menu, the versions of Zimbra are as follows:
Client: 5.0.2706.9

Server: 5.0.9_GA_2500
Hope that helps in your diagnosis.
Regards,

Scotty81
Scotty81
Posts: 5
Joined: Fri Sep 12, 2014 11:59 pm

Zimbra converting Outlook email to contacts?

Postby Scotty81 » Mon Jan 05, 2009 6:34 pm

Henry,
Can you check your sources to see if there is anything my family member can do about her emails getting converted to Outlook contacts? It is happening a lot now and her Tech Support at college won't open up until mid January.
I'd appreciate any assistance you can offer.
Scotty81
9432henry
Zimbra Alumni
Zimbra Alumni
Posts: 126
Joined: Fri Sep 12, 2014 10:14 pm

Zimbra converting Outlook email to contacts?

Postby 9432henry » Tue Jan 06, 2009 10:33 am

I've cheked. This version should work fine.

Is it clean install or there was any older version installed and after that upgraded to 5.0.2706.9 ?
Scotty81
Posts: 5
Joined: Fri Sep 12, 2014 11:59 pm

Zimbra converting Outlook email to contacts?

Postby Scotty81 » Tue Jan 06, 2009 10:44 am

Henry,
It was a clean install. In thinking that there must have been some corruption, last night I uninstalled and reinstalled the Zimbra app. I was hoping that the Zimbra client would copy down ALL the mail from her college server. It seemed to do so for her folders, but not her Inbox or Sent Mail. So, I copied over her saved .zdb file from her prior install. After all that, she still had the same issue.
Unfortunately, the rate of occurrence of this issue in her Inbox is escalating, not diminishing. The only other thing I thought to do was to uninstall and then get a 3rd party program to remove ALL remnants of Zimbra from the registry. I did check and there are references to Zimbra in the registry even after an uninstall. I was thinking that would work if the cause was some registry setting. But, if the issue is at the server end, then doing what I propose wouldn't help.
Any thoughts on going forward?
Thanks,

Scotty81
9432henry
Zimbra Alumni
Zimbra Alumni
Posts: 126
Joined: Fri Sep 12, 2014 10:14 pm

Zimbra converting Outlook email to contacts?

Postby 9432henry » Mon Jan 12, 2009 2:13 pm

That can be because you copied old ZDB.

So create new profile and if there is no emails synced enable logging and post or PM logs.

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