Sent items are from "unknown"

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ldomingues
Posts: 18
Joined: Fri Sep 12, 2014 11:58 pm

Sent items are from "unknown"

Postby ldomingues » Thu Apr 02, 2009 4:16 pm

After upgrading to Outlook connector 5.0.15_GA_2850 and applying the new Outlook hotfixes Outlook 2007 improvements in the February 2009 cumulative update - Zimbra :: Wiki
all sent items are from "Unknown", instead of my own name...
Did this happend to anyone else? All my users are reporting this problem...
What's odd is that messages sent from the PDA are reporting the send correctly, so this must be an Outlook-related issue.
Server is 5.0.15_GA_2850.
Thanks
Luis

outlook.jpg



kmarch_CSI
Posts: 2
Joined: Sat Sep 13, 2014 12:21 am

Sent items are from "unknown"

Postby kmarch_CSI » Mon Apr 06, 2009 2:45 pm

[quote user="ldomingues"]After upgrading to Outlook connector 5.0.15_GA_2850 and applying the new Outlook hotfixes Outlook 2007 improvements in the February 2009 cumulative update - Zimbra :: Wiki
all sent items are from "Unknown", instead of my own name...
Did this happend to anyone else? All my users are reporting this problem...
What's odd is that messages sent from the PDA are reporting the send correctly, so this must be an Outlook-related issue.
Server is 5.0.15_GA_2850.

[/QUOTE]
Seeing the same behavior here, under the same circumstances (Outlook 2007 w/Feb hotfix, ZCS 5.0.15_GA_2851 and ZCO 5.0.2931.15). The PDA thing I can confirm too; messages sent from either my iPhone or BlackBerry both show up in my Sent folder with my proper e-mail address.
The recipient sees my full name and e-mail address when they get e-mail that I've sent through Outlook, so it appears to just be Outlook trying to display the From: address...?
kmarch_CSI
Posts: 2
Joined: Sat Sep 13, 2014 12:21 am

Sent items are from "unknown"

Postby kmarch_CSI » Mon Apr 06, 2009 3:22 pm

[quote user="kmarch_CSI"]The recipient sees my full name and e-mail address when they get e-mail that I've sent through Outlook, so it appears to just be Outlook trying to display the From: address...?[/QUOTE]
Well, just verified and looked at my Sent Mail folder from the web client, and sure enough 'Unknown' is shown as the sender. But, end recipient (even a local Zimbra recipient) sees my name/address, so I'm guessing Zimbra is throwing it in somewhere after Outlook sends the e-mail.
MisuVir
Posts: 13
Joined: Fri Sep 12, 2014 11:11 pm

Sent items are from "unknown"

Postby MisuVir » Mon Apr 06, 2009 8:36 pm

Have the same issue here with clients upgraded to Outlook SP2. Our server has not been upgraded.
I can confirm that it doesn't occur on SP2 if ZCO is not installed. It also doesn't occur on ZCO 5.0.15 if Outlook SP2 is not installed. However, if both are installed, then emails sent from Outlook have the from address as "unknown".
Haven't tested Outlook SP2 with previous version of ZCO...
santillr
Posts: 3
Joined: Sat Sep 13, 2014 12:21 am

Sent items are from "unknown"

Postby santillr » Wed Apr 08, 2009 1:49 pm

We are seeing the same behavior in a slightly different environment. We are currently using Outlook 2003 with zco 5.0.10, and are packaging our upgrade to outlook 2007 using the advice here: Outlook 2007 improvements in the February 2009 cumulative update - Zimbra :: Wiki

Thus, we end up using Outlook 2007 SP1, and including both outlook-specific hotfixes from sp2, while staying on zco 5.0.10. This results in the same "unknown" behavior that you all are describing. I will attempt the install without one or both of the outlook-specific patches, to see where the problem is introduced, and report on what I find.
santillr
Posts: 3
Joined: Sat Sep 13, 2014 12:21 am

Sent items are from "unknown"

Postby santillr » Thu Apr 09, 2009 9:16 am

OK, I've done some testing, and here's what I've found:

kb961752 (outlook.msp) is causing the unknown sender problem

The problem is common to zco versions 5.0.10 and 5.0.15.

(Tested with both 5.0.2767.10 and 5.0.2931.15 against two zimbra servers of corresponding versions)

I believe kb961752 is what introduces the faster startup and shutdown, and also fixes the recurring data file not closed properly error, among other things.

The other outlook specific patch in SP2, kb967688 did not cause this problem. I tested with each patch individually present and both together, and it always arose with kb961752. Has anyone submitted a bug report on this yet?
lfletche
Posts: 9
Joined: Sat Sep 13, 2014 12:22 am

Sent items are from "unknown"

Postby lfletche » Mon Apr 13, 2009 9:33 pm

Hi Guys,
We are running version 5.0.13 and are also seeing this problem after installing this MS hotfix. I couldn't find a bug logged with Zimbra for this so I have just created one:
Bug 37146 – Sender shows as "unknown" after applying Outlook 2007 SP2 Hotfix
If this problem is affecting you please vote for it so we can get it sorted.
santillr
Posts: 3
Joined: Sat Sep 13, 2014 12:21 am

Sent items are from "unknown"

Postby santillr » Tue Apr 14, 2009 8:20 am

Just voted. Thanks for creating the bug report, lfletche.
bsn
Posts: 15
Joined: Fri Sep 12, 2014 11:11 pm

Sent items are from "unknown"

Postby bsn » Mon Apr 27, 2009 3:07 am

Same situation here. Outlook 2007 with ZCO 5.0.11 worked fine. I upgraded to 5.0.15 and Outlook SP2 Hotfix and the user report the behaviour explained above.
View Message in Plain-Text inside Zimbra:
From: "Unknown"

Sender: "Unknown"

To:

......
TerKa-Ming
Posts: 1
Joined: Sat Sep 13, 2014 12:24 am

Sent items are from "unknown"

Postby TerKa-Ming » Sat May 02, 2009 5:41 pm

Exact same situation here. Just applied Office 2007 Sp2 and installed ZCO 5.0.15 and checked my sent items. From: displays as -you guessed it- "UNKNOWN"! Zimbra folks...help! Can you fix this soon! Does 5.0.16 or .17 fix this? Do we really have to wait this long? - Thanks!

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