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Signature sync

Posted: Fri Mar 18, 2011 9:22 am
by Nick_Nitro
Hi,
When i try to use the feature "signature sync" in ZCO Version: 7.0.1.6307 i get an error in my mailbox saying:
Topic:Local Failure Notice: Problem synchronizing Signatures
The following problems were encountered while synchronizing signatures:

1. General failure

---------------------------------------------------------------------
Reason: Failed to read Outlook signature

---------------------------------------------------------------------


Computer Name: ABETEC072
ZCO Version: 7.0.1.6307
Server Version: 7.0.1_GA_3105
And the signature is not synchronized.
Signatures are made in outlook 2010.

Can someone give me a solution for this inconvenience.

Signature sync

Posted: Fri Mar 18, 2011 11:28 am
by mikronaut
same issue here with previous version.
The following problems were encountered while synchronizing signatures:

1. General failure

---------------------------------------------------------------------
Reason: Failed to create Outlook signature

---------------------------------------------------------------------


Computer Name: xxxxxxx
ZCO Version: 7.0.0.6298
Server Version: 7.0.0_GA_3077

Signature sync

Posted: Mon Mar 21, 2011 10:15 am
by dcb
Do the signatures contain graphics?
How many signatures do you have? Do they all fail?
Can you try recreating the signatures please.
Thanks

Signature sync

Posted: Mon Mar 21, 2011 5:17 pm
by mikronaut
Yes it contains graphics. But after deleting it and creating a new one with no pictures the error persist and even gets worse. Now it doesnt syncs "up". New mail appears in outlook's inbox, but i cant see my modifications (readed, moved, trashed) in the web client. Im going to reinstall Outlook, try on another pc and troubleshoot the logs.

Signature sync

Posted: Thu Apr 07, 2011 6:05 am
by bjornf
[quote user="mikronaut"]Yes it contains graphics. But after deleting it and creating a new one with no pictures the error persist and even gets worse. Now it doesnt syncs "up". New mail appears in outlook's inbox, but i cant see my modifications (readed, moved, trashed) in the web client. Im going to reinstall Outlook, try on another pc and troubleshoot the logs.[/QUOTE]
Any news on this?

Signature sync

Posted: Thu Apr 07, 2011 10:05 am
by dcb
Do the problems persist if you turn off signature sync?
Outlook->View->Toolbars->Zimbra Support->Advanced->untick "Sync Signatures"

Signature sync

Posted: Thu Apr 07, 2011 10:09 am
by dcb
I'm happy to take a look at any logs you have for these issues

Signature sync

Posted: Fri Apr 08, 2011 3:24 am
by stegbth
Hello same Problem was here.

ZimbraConnectorForOutlook/7.0.1.6307
Running Outlook 2010*32 on Windows 7 amd64

Zimbra 7.0.1 running on Ubuntu 10.04 amd64
now Outlook does not start anymore at all

checking other posts

Signature sync

Posted: Sat Apr 09, 2011 1:28 am
by mikronaut
After several tests i canm confirm that signature sync is not working with any of the computers with Outlook 2007, althought they worked with 2003 and then upgraded, so signature is not the problem.
Any ideas?

Signature sync

Posted: Mon Apr 11, 2011 4:58 am
by 9314adan0s
Hey guys,
I ran into the same issue on Outlook 2003 SP3 today.
The following problems were encountered while synchronizing signatures:

1. General failure

---------------------------------------------------------------------

Reason: Failed to create Outlook signature

---------------------------------------------------------------------

Computer Name: VBOX-WIN7-SLUDW

ZCO Version: 7.0.1.6307

Server Version: 7.0.1_GA_3112

I've enabled logging and found the following Errormessage:

1-04-2011 11:46:57.964 [3524]: Source ZCS Signature:

11-04-2011 11:46:57.964 [3524]: ======================

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Name: 'Standard'

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Id: 'a45e59b7-16af-485a-8775-2adf49845a9d'

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Type: 'text/plain'

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Plain: 'My Signature'

11-04-2011 11:46:57.964 [3524]: SIGSYNC: HTML: ''

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Creating PLAIN format

11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteZCSSigFromOL

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Deleting files and directories for signature: 'Standard'

11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteOLSigFilePlain

11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteOLSigFileRTF

11-04-2011 11:46:57.964 [3524]: SIGSYNC: CSignatureSync::DeleteOLSigFilesAndDirHTML

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Deleting directory 'C:UsersTestuserAppDataRoamingMicrosoftSignaturesStandard_files'

11-04-2011 11:46:57.964 [3524]: SIGSYNC: ERROR: Failed to remove dir 'C:UsersTestuserAppDataRoamingMicrosoftSignaturesStandard_files'. Err: 3

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Failed

11-04-2011 11:46:57.964 [3524]: SIGSYNC: Failed to delete _files dir

Creating the folder in question fixed the issue for me.