ZCS Connector Version 7.1.1.6324 Issue with Outlook 2007/2010

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Milehigh5000
Posts: 3
Joined: Sat Sep 13, 2014 2:19 am

ZCS Connector Version 7.1.1.6324 Issue with Outlook 2007/2010

Postby Milehigh5000 » Mon Nov 14, 2011 8:01 am

Hello all,
I am having an issue with the ZCS Connector version 7.1.1.6324 and Outlook 2007/2010 on two computers. One computer is running Windows 7 Professional and Outlook 2010 and the other computer is running Windows XP Pro with Outlook Small Business 2007. Both are using the 7.1.1.6324 version of the ZCS connector. When I start Outlook on my computer, it will start loading all the mail and then suddenly an error report will pop up telling me that Outlook needs to close. However, if I uninstall the ZCS Connector version 7.1.1.6324 and reinstall the older version 5.0.11, the issue does not occur. This allows me to use the program as normal with no errors.
Is anyone aware of this issue or experiencing the same issues? Would upgrading to a newer version of the ZCS connector software resolve this issue? Any suggestions?
Thanks!


Milehigh5000
Posts: 3
Joined: Sat Sep 13, 2014 2:19 am

ZCS Connector Version 7.1.1.6324 Issue with Outlook 2007/2010

Postby Milehigh5000 » Tue Nov 15, 2011 10:05 am

I came across some other forum posts that described how to get the log files for the ZCS Connector. Here is a .dmp file that was generated when Outlook crashed.
Let me know if this helps you understand what is causing the issue.
Thanks!

zimbra-crash-20111115105006.zip

UMDjwain
Posts: 44
Joined: Fri Sep 12, 2014 11:53 pm

ZCS Connector Version 7.1.1.6324 Issue with Outlook 2007/2010

Postby UMDjwain » Tue Nov 15, 2011 10:30 am

[quote user="Milehigh5000"]Hello all,
I am having an issue with the ZCS Connector version 7.1.1.6324 and Outlook 2007/2010 on two computers. One computer is running Windows 7 Professional and Outlook 2010 and the other computer is running Windows XP Pro with Outlook Small Business 2007. Both are using the 7.1.1.6324 version of the ZCS connector. When I start Outlook on my computer, it will start loading all the mail and then suddenly an error report will pop up telling me that Outlook needs to close. However, if I uninstall the ZCS Connector version 7.1.1.6324 and reinstall the older version 5.0.11, the issue does not occur. This allows me to use the program as normal with no errors.
Is anyone aware of this issue or experiencing the same issues? Would upgrading to a newer version of the ZCS connector software resolve this issue? Any suggestions?
Thanks![/QUOTE]
If I recall correctly, Outlook Connectors prior to 7.1.2 had a crash bug when Outlook tried downloading the GAL. I've also found that using early Outlook connector 7.x versions with 6.x server caused similar problems/weirdness.
And as a general rule, unless you're running 5.x server, 5.x outlook connectors shouldn't be used anymore as they are a detriment to server performance.
Milehigh5000
Posts: 3
Joined: Sat Sep 13, 2014 2:19 am

ZCS Connector Version 7.1.1.6324 Issue with Outlook 2007/2010

Postby Milehigh5000 » Tue Nov 15, 2011 10:50 am

[quote user="UMDjwain"]If I recall correctly, Outlook Connectors prior to 7.1.2 had a crash bug when Outlook tried downloading the GAL. I've also found that using early Outlook connector 7.x versions with 6.x server caused similar problems/weirdness.
And as a general rule, unless you're running 5.x server, 5.x outlook connectors shouldn't be used anymore as they are a detriment to server performance.[/QUOTE]
I could try to update the outlook connector to a newer version. Maybe that will fix the crash bug.
Also, the only reason I am using the 5.x outlook connector is because that is the only one that it works with.
Thanks for your help. I'll update you on this once I've updated everything.
fsiegel
Zimbra Alumni
Zimbra Alumni
Posts: 1334
Joined: Fri Sep 12, 2014 10:16 pm

ZCS Connector Version 7.1.1.6324 Issue with Outlook 2007/2010

Postby fsiegel » Wed Nov 16, 2011 11:38 am

I would upgrade the connector. It could be bug 62580, fixed in 7.1.2. Possibly 60172, fixed in 7.1.3.

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