Mac Outlook 2016 - Exchange Sync Issues

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bsitholey
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Joined: Sun Jun 05, 2016 2:56 pm

Mac Outlook 2016 - Exchange Sync Issues

Postby bsitholey » Sun Jun 05, 2016 3:12 pm

I've recently switched from a Windows Outlook 2013 to Mac Outlook 2016. My problem is, that unlike the Windows Outlook which used to sync seamlessly with my Zimbra Exchange email account, Outlook 2016 needs to be synced manually by pressing the Send/Receive button. I've tried Apple Mail and its able to sync mails automatically, however, I prefer to use Mac Outlook 2016. Please advise.


bsitholey
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Joined: Sun Jun 05, 2016 2:56 pm

Re: Mac Outlook 2016 - Exchange Sync Issues

Postby bsitholey » Sun Jun 12, 2016 4:05 pm

I tried creating a new profile and tested the outcome but the problem remains unresolved The mail syncs only when I press the Send & Receive button.

Help...
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jorgedlcruz
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Re: Mac Outlook 2016 - Exchange Sync Issues

Postby jorgedlcruz » Mon Jun 13, 2016 11:23 am

Hello,
Which Zimbra Collaboration version do you have? And which Zimbra Connector version?

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
bsitholey
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Re: Mac Outlook 2016 - Exchange Sync Issues

Postby bsitholey » Mon Jun 13, 2016 11:37 am

Hi jorgedlcruz
I'm not aware that Zimbra Collaboration and/or Zimbra Connector versions are available for Mac.
I remember that the Windows version of Outlook was using a Version of Zimbra connector; I tried looking for a Mac based one but couldn't find. Please do correct me, if there is one and point me to the right direction.
Thanks,
Bhaskar
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jorgedlcruz
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Re: Mac Outlook 2016 - Exchange Sync Issues

Postby jorgedlcruz » Mon Jun 13, 2016 11:39 am

Ahh, yes sorry! So are you using EWS right? Like on this Wiki:

Let me try on my scenario

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
bsitholey
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Re: Mac Outlook 2016 - Exchange Sync Issues

Postby bsitholey » Mon Jun 13, 2016 2:20 pm

Hi jorgedlcruz,
Yes, you're rights this is a Zimbra exchange account using EWS.
Is there a solution or workaround for this?
Thanks,
Bhaskar
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jorgedlcruz
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Re: Mac Outlook 2016 - Exchange Sync Issues

Postby jorgedlcruz » Mon Jun 13, 2016 3:16 pm

Hello,
I think the problem to not seeing the button is not Zimbra related, and more Outlook itself over Mac, here is more information:

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
bsitholey
Posts: 5
Joined: Sun Jun 05, 2016 2:56 pm

Re: Mac Outlook 2016 - Exchange Sync Issues

Postby bsitholey » Mon Jun 13, 2016 4:51 pm

Hi jorgedlcruz,

I read through the recommended thread and understood 2 things:

a. The option to adjust the interval timing is available only for IMAP accounts.
b. Exchange accounts using EWS need some kind of API for seamless syncing.

There is a Zimbra provided Connector software that Windows Outlook uses to seamlessly sync mails, so following the same same logic Zimbra needs to provide a Connector patch/software to allow for seamless on Outlook for Mac. To the best of understanding, Zimbra doesn't have one...

Is there a workaround that I can use?
Michael Nyirenda
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Joined: Tue Jun 21, 2016 3:27 am

Re: Mac Outlook 2016 - Exchange Sync Issues

Postby Michael Nyirenda » Tue Jun 21, 2016 3:46 am

Dear All,

I am having similar problem, I have Ouloook for Mac 2011, and I want all my folders to be able to sync with the Zimbra server. upon my research its is taking me to this page https://bugzilla.zimbra.com/show_bug.cgi?id=101362

but am not sure where to get these services and where to install them ... your help will be greatly appreciated



When trying to connect an Outlook for MAC 2011/2016 the autodiscover is failling to download the autodiscover.xml even with the autodiscover DNS entry filled.

Step to reproduce :

Install and activate the following services :
zimbra-apache
zimbra-archiving
zimbra-convertd
zimbra-core
zimbra-ldap
zimbra-logger
zimbra-mta
zimbra-snmp
zimbra-spell
zimbra-store

Try to connect Outlook to the zimbra server it will fail


Solution
Install the proxy service :

zimbra-apache
zimbra-archiving
zimbra-convertd
zimbra-core
zimbra-ldap
zimbra-logger
zimbra-memcached
zimbra-mta
zimbra-proxy
zimbra-snmp
zimbra-spell
zimbra-store

and configure it to be the main point of connection.
Outlook it's connecting.

We need to document it or solve the problem.




Regards

Michael Nyirenda

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