Outlook crashes with Exchange and Zimbra Account at the same time

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pigu
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Joined: Thu Mar 23, 2017 11:34 am

Outlook crashes with Exchange and Zimbra Account at the same time

Postby pigu » Thu Mar 23, 2017 11:39 am

Dear all,

i have a problem on several computers. I have a zimbra account with the connector version 8.7.1.1661 and an Office 365/Exchange Account in one profile. Email works fine but when we open the jobs or a calendar entry (from the exchange-account), outlook crashes with

Application Error Event 1000

Name der fehlerhaften Anwendung: OUTLOOK.EXE, Version: 16.0.4405.1000, Zeitstempel: 0x57601686
Name des fehlerhaften Moduls: VCRUNTIME140.dll, Version: 14.0.23918.0, Zeitstempel: 0x56eb8dc0
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000dc1d
ID des fehlerhaften Prozesses: 0x1c8
Startzeit der fehlerhaften Anwendung: 0x01d2a3c2210de163
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\VCRUNTIME140.dll
Berichtskennung: 065b9e9f-0fbc-11e7-99b3-480fcf53523a
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Has anyone an idea?

Best regards


thorx
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Re: Outlook crashes with Exchange and Zimbra Account at the same time

Postby thorx » Thu Mar 23, 2017 12:12 pm

I also experienced crashes on outlook 32 bits editon. But no crashes when I installed the outlook on a fresh manual installed windows machine.
So it might be problems with addins, or a windows update.

I read that there are some problems addins that can interfer with the connector. you see a shitlist in registry that they have noted:
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Zimbra\AddinList]
"iTunes Outlook Addin"=dword:00000000
"Outlook Change Notifier"=dword:00000000

Any ways I have tested outlook 2016 64bits and it have been stable. perhaps because there are less addins in that edition?


-zimbra-user-
dan3857
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Joined: Fri Apr 07, 2017 9:18 pm

Re: Outlook crashes with Exchange and Zimbra Account at the same time

Postby dan3857 » Fri Apr 07, 2017 9:25 pm

I'm experiencing the same issue. When calendar events are created on the O365 account, Outlook crashes, and there is a ZCO crash .dmp file. The ZCO log file shows there is a change to be pushed out, then it creates the crash file.

After a lot of testing, the workaround that I found that works is to disable the "Microsoft Exchange Add-in". Then Outlook doesn't crash.

This looks like a bug in ZCO.

Outlook 2016 64bit, ZCO 8.7.1 64bit, ZCS NE 8.7.5
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L. Mark Stone
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Location: Portland, Maine, US
ZCS/ZD Version: 8.8.15 Network Edition
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Re: Outlook crashes with Exchange and Zimbra Account at the same time

Postby L. Mark Stone » Fri Apr 07, 2017 9:37 pm

To get this on Zimbra's radar, it would be helpful if one of you opened a bug in Bugzilla and posted it here, and, then if the others would open Support Cases referencing the bug and this forum thread, and asking that your case be attached to the bug.

In my experience with Zimbra since 2006, Network Edition issues experienced by multiple customers, where those issues are repeatable and for which there is a bugzilla entry, often get a good amount of attention.

Hope that helps,
Mark
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L. Mark Stone
Mission Critical Email - Zimbra VAR/BSP/Training Partner https://www.missioncriticalemail.com/
Zeta Alliance http://www.zetalliance.org/
dik23
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Re: Outlook crashes with Exchange and Zimbra Account at the same time

Postby dik23 » Sat Apr 08, 2017 10:17 am

Bug 64970 already exists from 2011.

https://bugzilla.zimbra.com/show_bug.cgi?id=64970

Outlook has allowed multipe exchange accounts in a single profile since version 2010. It's crazy that ZCO can't deal with this.
dan3857
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Joined: Fri Apr 07, 2017 9:18 pm

Re: Outlook crashes with Exchange and Zimbra Account at the same time

Postby dan3857 » Mon Apr 10, 2017 7:57 pm

dik23, that bug describes sending email. Email works fine with a Zimbra account and an O365 account. It's calendar that's broken.

My users are now complaining that there are crashes even when the "Microsoft Exchange Add-in" is disabled. The number of crashes have definitely been reduced, but there are still cases when Outlook crashes.

The crashes all happen when working with the calendars.

I've filed a bug in bugzilla: https://bugzilla.zimbra.com/show_bug.cgi?id=107822
dan3857
Posts: 6
Joined: Fri Apr 07, 2017 9:18 pm

Re: Outlook crashes with Exchange and Zimbra Account at the same time

Postby dan3857 » Fri Apr 28, 2017 7:54 pm

I've opened a support case about this issue, and Zimbra support has opened a new bug:

https://bugzilla.zimbra.com/show_bug.cgi?id=107902

For those who are experiencing the same Outlook crashing issue, please add your responses to the bug.

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