changing server

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ferra
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changing server

Postby ferra » Wed Aug 02, 2017 10:46 am

I'm running Zimbra NE 8.6. I install a new VM with NE 8.7.11, did a backup & restore.
For the outlook connector do I need to create a new profile for Outlook? Outlook does not connect with the new server, with denied permission.
If I create a new outlook profile it works with the new server. Do I need to create a new profile in all PCs? Is there a better solution to avoid going to reconfigure all the PCs?

thanks


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jorgedlcruz
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Re: changing server

Postby jorgedlcruz » Wed Aug 02, 2017 12:37 pm

Hi ferra,
I remember I had issues in the past, I always ended creating new profiles, but maybe is a better way by letting the ZCO knows the new user ID or so, would you mind to please open a support ticket?

Best regards
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
ferra
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Re: changing server

Postby ferra » Wed Aug 02, 2017 1:01 pm

Hi Jorge,

Thanks. Where do I open a support ticket? Since I'm new as an oficial zimbra partner. I sent an email in the partner area (Zimbra partner portal support). Is this the right place?
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jorgedlcruz
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Re: changing server

Postby jorgedlcruz » Wed Aug 02, 2017 1:13 pm

Hello,
You should hve an user and ide here https://support.zimbra.com if not, just send an email directly to support@zimbra.com with your Business information and the problem. They will create an account for you

thank you
Jorge de la Cruz https://jorgedelacruz.es
Technical Marketing Manager at Zimbra/Synacor https://www.zimbra.com/
ferra
Advanced member
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Posts: 96
Joined: Fri Sep 12, 2014 10:47 pm

Re: changing server

Postby ferra » Wed Aug 02, 2017 1:49 pm

Ok thanks. I don't have yet an account on the support portal but I have sent an email. Waiting for good news!

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