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How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

Posted: Thu Feb 06, 2020 1:39 pm
by jdaferner
Hi there

We have this issue where after the updating windows 10 to build 1909. Soon after opening up Outlook we have this pop-up:

The registry settings installed by the Zimbra Connector for Outlook (ZCO) have been changed. This might be due to recent Microsoft Office Updates. ZCO will now launch an external program to reset the registry setting. You might see a User Account Control message box asking for your permission. Please allow UAC to run the external program. If permission is denied, some ZCO feature will not work correctly. [Yes / No] button.

Office Version: Microsoft Office 2016 Standard

Re: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

Posted: Thu Apr 02, 2020 2:06 pm
by Lewis-H
This happens because ZCO tries to insert the following via one .vbs they use and fail.
Enter the entries manually and this should go away.

For Office Pro Plus x64
"HKLM\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\sOFTWARE\Microsoft\Windows\Windows Search\Preferences"
{D00FDE68-3E80-4f8c-899D-D9DD16BA7D1D} REG_DWORD 0x1
{FA9628A0-F223-4d5d-B314-E01BC8100572} REG_DWORD 0x1

For Office Pro Plus x86
"HKLM\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\sOFTWARE\Wow6432Node\Microsoft\Windows\Windows Search\Preferences"
{D00FDE68-3E80-4f8c-899D-D9DD16BA7D1D} REG_DWORD 0x1
{FA9628A0-F223-4d5d-B314-E01BC8100572} REG_DWORD 0x1

Re: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

Posted: Tue Apr 21, 2020 10:25 pm
by wlacroix
We are also having this issue.

Connector version 8.8.15.1848 and 9.0.0.1869
Office 2016 and 2019 standard.

Seems that this happens every Tuesday when Microsoft pushes new patches.

Is there a perm fix for it? I have connector on 170 units and the IT team is getting a little miffed dealing with this week after week.

Users do not have admin rights so they call into the help desk every time, we click yes, enter admin credentials then they are good again until the next Microsoft updates get pushed out.

We have not tried the registry entry method yet. Has anyone had any perm success with this method?

Regards,
Wally

Re: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

Posted: Fri Apr 24, 2020 6:27 pm
by mcauditor
This is happening to us quite frequently as well. Hope there is a solution, just a two person IT staff and having to touch 100+ workstations after every Office update is problem.

Re: How to remove this Pop-Up from Zimbra Connector for Microsoft Outlook

Posted: Mon May 11, 2020 3:12 pm
by patrickwilson82
I just applied these registry settings on three of my users' machines this morning. If anyone has any success with this please let me know. I'm also noticing an issue where if the user clicks "No" on this prompt, the Outlook search function will break and I have to rebuild their indexing. Very annoying.