Contacts not syncing, ZCS 7.1.3, ZCB 7.1.3.170, BESX 5.0.3 MR1

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aiko
Posts: 14
Joined: Fri Sep 12, 2014 11:40 pm

Contacts not syncing, ZCS 7.1.3, ZCB 7.1.3.170, BESX 5.0.3 MR1

Postby aiko » Thu Nov 03, 2011 8:24 am

Hallo,
we are currently testing a newer ZCS including ZCB before upgrading our production environment. No matter what I do, I do not get the contacts in sync with a blackberry device. The calendar is doing fine.
I read about localization issues like "Kontakte" vs. "Contacts" or multiple folders containing the string "contacts" like "Emailed contacts". But whatever I do, it keeps being broken.
HELP!
BB Multiple contact folders:

KB24873-"The enablement process has not completed" appears when attempting to configure multiple Private Folder synchronization
BB Private folders:

KB24873-"The enablement process has not completed" appears when attempting to configure multiple Private Folder synchronization
BB Localization:

KB21528-"A general mailstore error was encountered while attempting to retrieve the users private contact folders. The private contact folders will not be displayed" appears when private contact folder configuration fails
Zimbra Forum:

http://www.zimbra.com/forums/zimbra-connector-blackberry/49382-contacts-not-syncing-7-1-besx-5-a.html


Zimbra">http://www.zimbra.com/forums/zimbra-connector-blackberry/47073-handheld-contact-sync-stopped.html
Zimbra
Bugzilla Contact sub-folders:

Bug 60029 – Contact sub-folder sync can not be enabled


gerardoR
Posts: 1
Joined: Sat Sep 13, 2014 2:21 am

Contacts not syncing, ZCS 7.1.3, ZCB 7.1.3.170, BESX 5.0.3 MR1

Postby gerardoR » Tue Nov 29, 2011 12:46 pm

Hello, we ve the same problem. We have migrated our mail server to ZCS 7.1.3; and installed the BES Express 5.0.3. We could sync emails, and see the contacts in the GAL, but can never get the Contacts folder synced.

Have seen the language issue, and reinstalled everything in English, with the same results.

Please, anyone has idea of what can be happening and how could be resolved?
aiko
Posts: 14
Joined: Fri Sep 12, 2014 11:40 pm

Contacts not syncing, ZCS 7.1.3, ZCB 7.1.3.170, BESX 5.0.3 MR1

Postby aiko » Fri Jan 13, 2012 9:51 am

This issue seems to be fixed in 7.1.4 from yesterday.
The release notes[1] include this note:
"Fixed issue where server stores of folder names in English were not syncing

when localized by the client, causing initial syncs for newly added users to

fail when downloading messages. These folders are now language independent and

sync properly."
See [2] for more details.
[1]: http://files.zimbra.com/website/docs/ZimbraBESConnector-714-ReleaseNotes.pdf

[2]: Bug 67893 – _ProcessRedundantFolders() should be language independant

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