Zimbra connector for Blackberry, unable to register BB

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helpdeskBelga
Posts: 8
Joined: Sat Sep 13, 2014 2:40 am

Zimbra connector for Blackberry, unable to register BB

Postby helpdeskBelga » Mon Jul 16, 2012 7:06 am

Dear,
I've installed a new win2008r2 server. I installed the server with all updates and patches + outlook 2007 sp3. (like described in the manual)
I configured the connector and installed blackberry server express.

I can add users in BESexpress, I can specify activation pw,...
But when I try to connect a blackberry, I do not have any connection.

I check our fw and traffic to port 3101 is allowed.
In the blackberry logs, I can find these info...
[30000] (07/10 15:06:22.090):{0xB6C} [Alarm::ActivateAlarm] Queuing alarm: | BlackBerry Dispatcher zimbrabes (Application Event Log on zimbrabes.belga.be) | 07/10/2012 15:06:22 (6FFFC3B1) -> [SRP] DispatcherSRP Connection dropped, Error=0, Reason=-7 Router disconnected

[30000] (07/10 15:06:22.090):{0x818} Alarm::ThreadProc: Received an alarm message

[30000] (07/10 15:06:27.106):{0xB6C} EventLog::ThreadProc: Received notification, processing...

[30000] (07/10 15:06:27.106):{0xB6C} [Alarm::ActivateAlarm] Queuing alarm: | BlackBerry Dispatcher zimbrabes (Application Event Log on zimbrabes.belga.be) | 07/10/2012 15:06:27 (6FFFC3B0) -> [SRP] DispatcherSRP Connection established

[30000] (07/10 15:06:27.106):{0x818} Alarm::ThreadProc: Received an alarm message



... 193 more

(07/10 15:10:10:191):{WorkManager(2)-1111} [com.rim.bes.bas.asynchronousmanager.message.AsynchronousManagerRequestProcessingBaseMDB] [WARN] [BBAS-2047] {unknown} RuntimeException is not due to database not available

(07/10 15:10:10:191):{WorkManager(2)-1111} [org.jboss.resource.adapter.jms.inflow.JmsServerSession] [ERROR] Unexpected error delivering message delegator->JBossMessage[41525325116638180]:PERSISTENT, deliveryId=839

com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: _executeRequestMethod could not perform request invocation on the JNDI binding 'ejb/bas/timermanager/TimerManagerLocal', method name 'executeTimerHandlerAsyncMethodLocal', java.lang.reflect.InvocationTargetException



30339] (07/10 15:09:17.393):{0x8EC} {test1@belga.be} Forwarding AGENT_SYNC data to external service, size=268, intTag=573, extTag=559

[30388] (07/10 15:09:17.393):{0x8FC} [BIPPa] {test1@belga.be} Forwarding status to BES Agent (S62860700_001), intTag=573, extTag=559

[30340] (07/10 15:09:17.393):{0x864} [BIPPa] {test1@belga.be} Forwarding agent_sync data to BES Agent (S62860700_001), size=1958, intTag=564, extTag=559

[30316] (07/10 15:09:18.206):{0xA1C} {test1@belga.be} Forwarding status to external service, intTag=564, extTag=559, Status=1

[30181] (07/10 15:10:34.223):{0xBE0} Performing system health check (BlackBerry Dispatcher Version 5.0.3.13)

[30490] (07/10 15:10:34.223):{0xBE0} Health score: Health=0x000000077310150F

[30450] (07/10 15:13:05.384):{0x8EC} {test1@belga.be} User unchanged (disp): id=1, email=test1@belga.be, device=, routing=test1@belga.be, agent=001, time=0, ext=1, wl=0, keys=(0:0:0)

[30339] (07/10 15:19:18.235):{0xA1C} {test1@belga.be} Forwarding AGENT_SYNC data to external service, size=268, intTag=574, extTag=560

[30388] (07/10 15:19:18.235):{0xAA8} [BIPPa] {test1@belga.be} Forwarding status to BES Agent (S62860700_001), intTag=574, extTag=560

[30340] (07/10 15:19:18.235):{0x984} [BIPPa] {test1@belga.be} Forwarding agent_sync data to BES Agent (S62860700_001), size=1958, intTag=565, extTag=560

[30316] (07/10 15:19:19.547):{0x6DC} {test1@belga.be} Forwarding status to external service, intTag=565, extTag=560, Status=1

[50097] (07/10 15:19:48.454):{0x9A0} [SRP] DispatcherSRP Connection dropped, Error=0, Reason=-7 Router disconnected

[30490] (07/10 15:19:48.454):{0x9A0} Health score: Health=0x000000073310150F

[40923] (07/10 15:19:48.454):{0x9A0} [SRP] BBR Relay Connection Down. Operating in wifiypass only mode until relay connection can be re-established

[30490] (07/10 15:19:48.923):{0xA6C} Health score: Health=0x000000073310150F

[30000] (07/10 15:19:53.470):{0x9A0} [SRP] SRPClient::ReceivePacket: No received bytes (0)

[30000] (07/10 15:19:53.470):{0x14EC} [DIAG] EVENT=Unregister_thread, THREADID=0x14EC, THREADNAME="SRPClientReceiver"

[30000] (07/10 15:19:53.470):{0x934} [SRP:S62860700] Connection lost


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