Still Handled by Desktop with PIN

Are you using the Zimbra Connector for BlackBerry? Post your comments and questions here.
jerryboi
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Joined: Fri Sep 12, 2014 10:09 pm

Still Handled by Desktop with PIN

Postby jerryboi » Wed Jul 18, 2012 7:30 am

I AM HAVING TROUBLE ACTIVATING AN ACCOUNT AFTER REMOVING / ADDING TO A NEWLY INSTALLED BESX. ENTREPRISE ACTIVATION TIMES OUT WITH CONNECTING TO SERVER ON THE DEVICE. I HAVE THE DREADED "STILL HANDLED BY DESKTOP" IN THE MAGT LOG BUT



  • I ONLY GET THIS FOR THIS VERY USER, OTHER ACCOUNTS ACTIVATE FINE

  • AFTER THE ACTIVATION ATTEMPT THE DEVICE ID IS DISPALYED CORRECTLY ON THE BESX ADMIN INTERFACE AND

  • I ALSO GET PMDATABASE::OPENNAMEDFOLDER: OPENING EXISTING FOLDER 'BLACKBERRYHANDHELDINFO' IN THE MAGT LOG.



I HAVE BEEN TOLD TO DELETE THE HIDDEN FOLDER 'BLACKBERRYHANDHELDINFO' FROM THE USER ACCOUNT WITH MFCMAPI. HOW DO I DO THAT? I INSTALLED THE PROGRAM ON THE BESX SERVER BUT IT BROWSES THE BESADMIN ACCOUNT (THE ONE SPECIFIED IN BLACKBERRYSERVER_MAILSTOREPROFIE) AND I CAN'T SEEM TO FIND A WAY TO INSTRUCT MFCMAPI TO OPEN A SYNCED USER PROFILE. PLEASE ADVISE.


jerryboi
Advanced member
Advanced member
Posts: 122
Joined: Fri Sep 12, 2014 10:09 pm

Still Handled by Desktop with PIN

Postby jerryboi » Sun Jul 22, 2012 4:00 pm

Tell MFCMAPI to log on with the BlackBerryServer mail profile, that way you should see a list of all the users on BES. Doubleclick on the one with the issue and then rightclick on "BlackBerryHandheldInfo" and choose "erase".

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