Still Handled by Desktop with PIN

[jerryboi]

I AM HAVING TROUBLE ACTIVATING AN ACCOUNT AFTER REMOVING / ADDING TO A NEWLY INSTALLED BESX. ENTREPRISE ACTIVATION TIMES OUT WITH CONNECTING TO SERVER ON THE DEVICE. I HAVE THE DREADED "STILL HANDLED BY DESKTOP" IN THE MAGT LOG BUT

• I ONLY GET THIS FOR THIS VERY USER, OTHER ACCOUNTS ACTIVATE FINE
  
  
• AFTER THE ACTIVATION ATTEMPT THE DEVICE ID IS DISPALYED CORRECTLY ON THE BESX ADMIN INTERFACE AND
  
  
• I ALSO GET PMDATABASE::OPENNAMEDFOLDER: OPENING EXISTING FOLDER 'BLACKBERRYHANDHELDINFO' IN THE MAGT LOG.
  
  

I HAVE BEEN TOLD TO DELETE THE HIDDEN FOLDER 'BLACKBERRYHANDHELDINFO' FROM THE USER ACCOUNT WITH MFCMAPI. HOW DO I DO THAT? I INSTALLED THE PROGRAM ON THE BESX SERVER BUT IT BROWSES THE BESADMIN ACCOUNT (THE ONE SPECIFIED IN BLACKBERRYSERVER_MAILSTOREPROFIE) AND I CAN'T SEEM TO FIND A WAY TO INSTRUCT MFCMAPI TO OPEN A SYNCED USER PROFILE. PLEASE ADVISE.

[jerryboi]

Tell MFCMAPI to log on with the BlackBerryServer mail profile, that way you should see a list of all the users on BES. Doubleclick on the one with the issue and then rightclick on "BlackBerryHandheldInfo" and choose "erase".