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Provisioning Users

Posted: Wed Jan 16, 2008 3:48 pm
by knabe
It appears that I have everything installed and configured. But when I go to BES and try and add a user, no users are displayed to select. Any ideas?

Provisioning Users

Posted: Wed Jan 16, 2008 3:52 pm
by 15539sam
When selecting users, in the top right drop-down box, make sure Global Address List is selected, not contacts.

Provisioning Users

Posted: Wed Jan 16, 2008 3:54 pm
by knabe
Yea, I got that right.

Provisioning Users

Posted: Wed Jan 16, 2008 3:59 pm
by 15539sam
I assume you have the outlook connector installed on a machine. Does it render the GAL correctly?

Provisioning Users

Posted: Wed Jan 16, 2008 4:11 pm
by 10339alee
[quote user="knabe"]It appears that I have everything installed and configured. But when I go to BES and try and add a user, no users are displayed to select. Any ideas?[/QUOTE]
If this is the first time that you launched the BlackBerryManager after the ZCB install, its possible that you are not seeing people in your GAL because ZCB is busy syncing it. You might simply want to wait a bit and retry it. How big is your GAL?

Provisioning Users

Posted: Wed Jan 16, 2008 4:12 pm
by knabe
I actually don't. I use a mac. I did just install it, and no, Outlook is not showing GAL. I only have 4 accounts.

Provisioning Users

Posted: Wed Jan 16, 2008 4:21 pm
by knabe
It isn't working from my web interface either.

Provisioning Users

Posted: Wed Jan 16, 2008 4:27 pm
by 15539sam
Ok, you need to work with your admin to make sure the GAL is configured properly before this will work.